StepChange Debt Charity Reviews 2,361

It really pains me to write this review because I know that they are a charitiy that help a lot of people. However my experience with them has been really poor.

I registered and did all my budget and decided on a token payment plan. All good so far. But setting the plan up has been a nightmare.
I provided the evidence they asked for and was asked to provide the same information over and over again. I explained the other income I had put down, sent screen shots and evidence but after several days they would ask for it again. This happened so many times it just kept stalling the TPP set up. Meanwhile my creditors were harrassing me and court proceedings were started.

The final straw came when they decided I was self employed - I am NOT. I have residual income but the advisor had no clue how to deal with this and just closed my case. They are now ignoring me despite me putting in a complaint.

Whether this is one rogue advisor or the organisation as a whole, I don't know, but the whole experience has been so stressful. I am being badgered by creditors who refuse to believe I am dealing with Stepchange and this has been going on weeks.

There seems to be no formal procedure for when things go wrong.

I tried to get some debt advice and after answering the first few questions, I got the message, that they cannot help me. I guess, that is because I am self employed, I have no idea. It would be very helpful to say that online that they cannot help people who are self employed, I wasted my time twice, although it is not nice to not be given a reason, the situation is already very stressful and that 'rejection with no reason given' makes it just worse.

Absolute life savers
Staff extremely understanding
Dont judge you
Thanks for your help, keep up the good work

Having felt overwhelmed and stressed for a long while I finally bit the bullet and applied for help with StepChange. My case wasnt that straight forward, however, I received exceptional help from a man on the phone, I wish I could remember his name as he was brilliant and he made me feel so at ease and helped me with the overall process. I now have a DMP in place, the relief and worry about being in debt is no longer in the forefront of my mind everyday, and Im able to manage my finances and get myself back on track . Thank you all so very much, I dont know where I would be right now without your support and help. Im so verygrateful, Thank you

I’m not exaggerating when I say that this Charity saved my life ,six years ago I was overwhelmed with anxiety and I couldn’t see the way forward .
But Step Change helped me to get my finances in line and after six years of hard work all been paid and I’m so grateful for it .
If you are struggling give them a call

Stepchange were great on hand with advice and were non judgemental. The whole process was easy and accessing and using the account to keep on track of the creditors and the amounts owed was easy. They did everything for you in terms of contacting creditors and sending the offers to them. I was drowning with interest being added and Stepchange really helped get out of a bad cycle I am forever grateful.

I found from the very start StepChange were extremely helpful. There advisers were very kid and helpful and guided you through each stage so you totally understood. If I hadn't contacted StepChange I would have been in a extremely dier financial situation.
I would certainly recommend anyone that has financial issues to contact them. DH

I had insight just before Covid hit knowing that I was a one parent family with two kids and my finances were spiralling out of control. I made a decision to sign up to Step Change and cut all my cards up.
Best decision I made and Step Change helped by putting in support and having all the interest freeze so that I could just pay back what I owed. It's taken 5 years but i am debt free . I still have a card for holidays and as an emergency but its manageable.

I am one payment from becoming debt free thanks to step change. It has been a long journey, but I have finally got there.
I wouldn’t hesitate to recommend Step Change to anyone struggling with debt, they made the process so easy and affordable for me.
Thank you Step Change.

They were really helpful, they took it all on for me.
They kept me informed every step of the way too.
They have been brilliant, I would highly recommend them.

The help and advice they gave me was brilliant such a wonderful team they are they for me anytime I need help I would advise anyone that is struggling to get in touch with step change

Second time I’ve used StepChange for a Debt Management Plan. They are so supportive and patient, and understanding of people’s different situations. I would highly recommend them to anyone struggling to get a grip of their financial situation.

My life was totally controlled by debt 6 years ago. One day I took the plunge and got intouch with Stepchange. Best thing I did. About to make my final payment . Stepchange changed my life for the absolute better. Thank you

My debts have been managed by Step change For more than five years. They guided me into paying my debts slowly and affordably. In all these years i did not default and continued paying till the very last payment.
I want to say a big thank you to Step change for their guidance, advice and help through the period.

Very helpful , made our situation easier to deal with.

I honestly have so much to thank this company for. I can't fault it they are a life line literally

I didn’t know where to turn to help me pay back the debts I owed because the interest I was accruing was so high. Step change helped me to consolidate my debts and 3 years later I’m debt free. The staff are so helpful and non judgmental. Thank you so much.

Extremely helpful and supportive. Offer you several ways to beat the debt and the decision is yours, but you are fully supported throughout. Getting through on the phone can be difficult, but I appreciate that it’s just a charity. Have really helped me through my own difficulties and are completely non judgmental. Would highly recommend.

What a fantastic charity step-change are. I’ve gone from being overwhelmed by debt and unmanageable pay back amounts, and now I’m actually debt free.
It’s been very helpful to be able to update my debt management plan over the years to suit my current budget and I felt I could be truly honest about my expenditure .
The support line is busy but fantastic, as well as having an online account.
Thank you stepchange

StepChange has given me my life back, 4 years ago i was so worried about paying my debts, right from the first call i have nothing but understanding and kindness, i felt stupid for getting myself in the situation i was in, i was reassured all the way this was not the case, i am about to make my final payment and have learnt so much along the way, thankyou StepChange, i would recommend to anyone struggling with debt.