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Stephen Einhorn Reviews 

134
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for being exceptionally helpful, welcoming, and knowledgeable during every in-store consultation. Reviewers note that staff members ensure visitors feel completely supported and never rushed when making important lifetime choices. Consumers also highlight the outstanding product quality and the unique, artistic designs of the fine jewelry available. People deeply appreciate the smooth custom design process, noting how well the team incorporates personal items into new pieces. Furthermore, visitors are consistently impressed by the efficient workmanship and excellent ongoing aftercare service offered by the business.

What people talk about most

Product

People report overwhelmingly positive experiences with the product quality and unique designs. Consumers... See more

Staff

Clients share positive opinions on staff, consistently praising their welcoming, patient, and knowledgeable... See more

Service

Reviewers mention positive feedback about service, highlighting the highest quality and genuinely trustworthy... See more

Quality

Consumers find quality to be exceptional, consistently praising the outstanding craftsmanship, unique... See more

Customer service

Customers had positive experiences with customer service, noting that correspondence and support are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We couldn’t be happier with our engagement and wedding rings – they are absolutely perfect and even more beautiful than we imagined. From start to finish, the whole experience was fantastic: rela... See more

Company replied

Rated 5 out of 5 stars

Stephen Einhorn has been there for everything we have needed in important times . An engagement ring, our wedding rings, a 50th birthday ring through to a beautiful dog pendant. We would never go... See more

Company replied

Rated 5 out of 5 stars

Further to my earlier review, the skull ring arrived on time… a perfect fit and I am very happy. I brought along a previously purchased ring that needed a slight adjustment. This was done instantly an... See more

Company replied

Rated 5 out of 5 stars

I bought a silver bracelet for my son for his birthday two years ago. He loves it and wears it everyday. He was invited to send it back to be polished and examined to see if it needed any repairs, al... See more

Company replied



Company details

  1. Jewelry Designer
  2. Jeweler
  3. Jewelry Store

Written by the company

Stephen Einhorn is a British family business, founded in 1995 by Stephen Einhorn and Jane Best, with an aim to create truly individual, luxurious jewellery designs handmade by skilled craftspeople in their London workshop. They strive to run a business that they love, where everyone is valued, and where they provide the best customer service possible. The business has gone from strength to strength and their bespoke jewellery client list now includes Disney, Warner Bros, Netflix, Paul Smith and A Bathing Ape amongst many others. Co-Founders Stephen Einhorn and Jane Best's business is a labour of love, they are passionate about craft and skill and continue to train the next generation of makers. They care about sustainability, the ethical and environmental provenance of every material they use; and the culture of work and care within their organisation.

Written by the company

We make beautiful things for interesting people.
Co-Founders Stephen Einhorn and Jane Best's business is a labour of love, they are passionate about craft and skill and continue to train the next generation of makers. They care about sustainability, the ethical and environmental provenance of every material they use; and the culture of work and care within their organisation.

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4.9

Excellent

TrustScore 5 out of 5

134 reviews

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4.9

All reviews

(134)

93 reviews in the last 12 months

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Rated 5 out of 5 stars

Quality and beauty

I’ve given Stephen Einhorn five stars for the quality and beauty of their jewellery and for the helpful customer service I’ve always received from their front of house staff. They’ve never let me down when I’ve been looking for something for a special occasion.

September 7, 2018
Unprompted review
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Reply from Stephen Einhorn

Thanks for your wonderful review Robert

Rated 5 out of 5 stars

Highly Recommended

From beginning to end, the service was excellent. We had a warm reception when we went into the shop to look at wedding rings, and all through the ordering process through to delivery the store was very communicative. As for the rings themselves, they are beautiful and we couldn't be happier with them.

August 19, 2018
Unprompted review
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Reply from Stephen Einhorn

Thanks for this fab review!

Rated 5 out of 5 stars

Purchased several items over the years…

Purchased several items over the years including wedding rings and gifts for special occasions and my experience has always been great. So helpful. Used to be local, now live abroad. Called up and they remembered us, got a surprise ordered and delivered quickly for my wife's birthday surprise here. Love that the products are still really cool and service the same.

August 16, 2018
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Reply from Stephen Einhorn

Thank you for coming back to us Andrew we really appreciate it. Hopefully we can help you again even though your aren't in the UK. very best wishes

Rated 5 out of 5 stars

Excellent Einhorn.

We have used Stephen Einhorn on a number of occasions now and service and products have always been faultless. We first went to them to get my engagement ring what we wanted wasn't listed but they were so accommodating no request is too small or difficult. They also provided our wedding bands and keepsake charms we purchased for our children. Every time they have been fabulous and made sure you know exactly what's happening.

August 15, 2018
Unprompted review
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Reply from Stephen Einhorn

Thank you for your wonderful review Sophie.

Rated 5 out of 5 stars

I ordered a silver skull ring from…

I ordered a silver skull ring from Stephen Einhorn and the service from start to finish was excellent, and when the ring arrived I was very , very happy, beautiful products, superbly packaged , would recommend this company in a heartbeat. Brian Robinson

August 14, 2018
Unprompted review
Stephen Einhorn logo

Reply from Stephen Einhorn

Thanks for sharing your review Brian - we hope to see you again soon.

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