I encountered no problems.
I wasn't sure about using this website, because I could only find one other review of the company, and also because (at least at the time of writing this review) they don't accept PayPal. But I took a chance because I loved the product designs, and I must say I've been pleasantly surprised.
My order was shipped the same day I placed it. I promptly received a dispatch email with tracking number. The parcel was sent by Royal Mail, arriving the day after it was shipped. Everything was present and correct and nicely arranged inside the box, with bubble wrap around fragile items (though it could've used a little more).
The items matched the sale photos, and the quality of everything was very nice, particularly a cushion I ordered, which I was pleased to find was double-sided (although personally I'd say it is closer to felt than to faux suede).