Stericycle UK Reviews 740

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, often highlighting exceptional customer service. Many people appreciate the efficiency and reliability of the service, noting quick response times and a smooth overall experience. Consumers frequently mention that their requests are actioned promptly and that the team goes above and beyond to meet their needs. However, some customers also noted issues with contact and response times, with a few experiencing delays in receiving callbacks or responses to collection requests. There were occasional mentions of missed collections and difficulties in reaching individuals with authority within the company.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised individual staff members like Dean,... See more

Customer service

Consumers generally report positive experiences with customer service, often highlighting the helpfulness and... See more

Service

People report positive experiences with service. Many customers praise the helpfulness, professionalism, and... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the quick and effective responses... See more

Customer communications

Reviewers mention ambiguous feedback about contact. Many customers appreciate being kept updated by phone and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We switched from Initial to Stericycle last year. We haven't had any issues with the service and the Customer services team is also efficent and reliable. I had to contact them about our scheduled co... See more

Company replied

Rated 5 out of 5 stars

Deborah Blood assisted me and she was extremely helpful on both occasions. She was very friendly and I feel like she went above and beyond for me. She wasn't sure on her answers but what I appreciate... See more

Company replied

Rated 5 out of 5 stars

Trevor is (and always has been) fantastic and always a pleasure to see on his collection days. Always calls ahead - professional and friendly! Thank you Abigail in Customer Service was super hel... See more

Rated 5 out of 5 stars

Daniele got my email address added to their system so I can receive invoices to our Account department email. This will help avoid missed invoices when other staff members are off sick

Company replied


Company details

  1. Waste Management Service
  2. Business to Business Service

Written by the company

Stericycle is a leading global provider of specialist clinical waste management. Through safe, responsible and sustainable products and services, Stericycle helps our customers remain compliant while protecting the health and well-being of the people and communities they serve. In doing so, Stericycle is shaping a healthier and safer world for everyone, everywhere, every day.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

740 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Martin the customer service advisor gave excellent service.

Martin the customer service advisor contacted me straight away to say that they had not managed to do the waste collection due to road works outside the premises. As soon as I let him know that these had been removed, he arranged an immediate collection. He kept me informed through the whole process. Excellent service

October 10, 2024
Unprompted review
Rated 5 out of 5 stars

I have just renewed a contract with…

I have just renewed a contract with Stericycle. The original person who was dealing with the renewal of the contract was not very responsive or helpful, however this person has left the company and Elliot Brett took over who made the transition to the new contract very smooth. Thanks Elliot, Kelly.

October 9, 2024
Unprompted review
Rated 5 out of 5 stars

Had some invoicing and service issues…

Had some invoicing and service issues with our account. I spoke with James Maddison to help resolve these issues. I have to say he was courteous, professional and resolved all issues promptly. It was a pleasure dealing with him.

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Jaspay Notal was very helpful

He explained everything very well and never failed to answer any questions I had. I couldn't be happier with the customer service that I received from Jaspay.

October 2, 2024
Unprompted review
Rated 5 out of 5 stars

Tanishka in customer services has been brilliant.

I have recently contacted Stericycle to add services to our existing SLA and make some changes to collection frequencies. Tanishka in customer services has been brilliant in facilitating my request and has offered options to keep our agreement as cost-effective as possible. We have used Stericycle for some time now and are very happy with their services overall.

October 3, 2024
Unprompted review
Rated 5 out of 5 stars

Aimee Snowden was so helpful…

Aimee Snowden was so helpful from beginning to end to get my contract renewed correctly. She was very efficient and made the process so easy and clear to understand. Thank you!

October 2, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent!

Justine, the Customer Service Adviser, was extremely helpful and dealt with my enquiry brilliantly - thank you, Justine!

September 20, 2024
Unprompted review

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