Order: 281996 We had a mix up with the L shaped suite and motorised component being different from our order from Aberdeen store. Steve in the furniture division dealt with us and helped us make... See more
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We were interested in a new sofa for our house and saw a corner set that really appealed to us. Catherine couldn't have been more helpful with her service and we ended up buying it. Thanks Cather... See more
The selection of mattresses available to see and try made all the difference. Salesman, Jonas Law was very knowledgable and a pleasure to deal with. All up, it was a great experience and we are ha... See more
Company replied
Knowledgeable staff who were helpful, friendly and approachable, without being forceful or imposing. We visited a few times to make sure the sofa was the right one for us and we were able to speak to... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Flooring Store
- Home Goods Store
- Living Room Furniture Store
- Mattress Store
Written by the company
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Contact info
40 Denmore Road, Bridge of Don, AB23 8EF, Aberdeen, Scotland, United Kingdom
- 01224 704250
4.8
Excellent
762 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rectify mistaken order
Order: 281996
We had a mix up with the L shaped suite and motorised component being different from our order from Aberdeen store.
Steve in the furniture division dealt with us and helped us make a suitable change to another product. Steve is the Man. Courteous, professional and very personable. He put my wife at ease when he realised she was upset about the situation. His care, attention and expertise was exceptional. Steve made a very uncomfortable situation easy to navigate with a happy wife leaving the store relaxed and delighted with how Steve treated her and helped her chose the perfect furniture for our home. A great ambassador for his trade and employer. Hail Steve and we will be back for additional goods because if his treatment.
Mr & Mrs Whyte. Aberdeen.
21/8/26
August 21, 2026
Unprompted review
Disappointing from a company I had previously rated positively
I previously purchased a sofa from Sterling Home and spent a considerable amount of money there. At the time of purchase, I was asked by the salesman to leave a review on Trustpilot, which I did, and my experience then was positive.
Unfortunately, my recent experience with their flooring service has been completely different.
I arranged for an estimator to visit my home to quote for click flooring in my kitchen. He arrived around 15 minutes late and spent much of the appointment humming and hawing about various things in the kitchen. However, at no point did he tell me that the job could not be done. I was left with the clear impression that a quote would be sent.
Instead, I later received an email saying they would not be able to install click flooring because of the weight of my American-style fridge/freezer, claiming that the weight could cause problems with a floating floor. I was also told that the subfloor would need screeding but that this too was somehow restricted because of the fridge/freezer, which had been sitting in exactly the same place throughout the estimator's visit and was hardly a surprise.
If this was genuinely such a fundamental issue, why was it not mentioned during the appointment? Why arrange and carry out an estimator's visit, only to send what feels like an excuse for not quoting afterwards?
I emailed Sterling Home to express how disappointed I was with the poor service and the explanation given. To date, I have not even had the courtesy of a reply.
Having previously been encouraged to leave a positive Trustpilot review after purchasing my sofa, I feel it is only fair to now share my experience of the other side of their customer service.
Very disappointing. I will not be returning for future purchases or projects, and I certainly won't be recommending their flooring service to friends or family.
August 19, 2026
Unprompted review
We were interested in a new sofa for…
We were interested in a new sofa for our house and saw a corner set that really appealed to us.
Catherine couldn't have been more helpful with her service and we ended up buying it.
Thanks Catherine.
Let's hope all goes well with delivery.
August 20, 2026
Unprompted review
Great service at Sterling
Catherine was very patient and explained the product and financial options clearly. She was super friendly.
August 19, 2026
Unprompted review
Reply from Sterling Home - Aberdeen
Hi Robert,
Thank you for your kind feedback.
We're delighted to hear that Catherine took the time to explain the product and finance options clearly and provided such friendly, patient service throughout your visit. We'll be sure to pass on your lovely comments to her.
Thank you for choosing Sterling Home Aberdeen, and we hope to see you again soon.
Kind Regards
The Sterling Home Team
Sofa Shopping
Went into to Sterling a good few months ago for a look around and was seen to straight away. Matt was very helpful and helped me when I decided on a sofa. I didn’t buy the sofa then but came back recently and was again seen to by Matt as he remembered me from my last visit and made the purchase with his help. Very friendly service and made very easy by staff.
August 13, 2026
Unprompted review
Reply from Sterling Home - Aberdeen
Hi Ben,
Thank you for your wonderful feedback.
We're delighted to hear that Matt provided such helpful and attentive service during both of your visits. It's especially pleasing to know that he remembered you when you returned and was able to help you find the perfect sofa.
We'll be sure to pass your kind comments on to Matt and the team. Thank you for choosing Sterling Home Aberdeen and we hope you enjoy your new sofa for many years to come.
Kind Regards
The Sterling Home Team
Good shopping experience
We had a very knowledgeable and personable sales person. We also appreciate the great prices, particularly the extra 10% off due to it being a bank holiday weekend. Great range and a truly well dress shop giving you an overall enjoyable shopping experience
August 1, 2026
Reply from Sterling Home - Aberdeen
Hi Pam,
Thank you for your wonderful feedback.
We're delighted to hear that you enjoyed your shopping experience and found our sales colleague to be both knowledgeable and personable. It's great to know that our Bank Holiday promotion offered excellent value and that you appreciated the range of products available in store.
We take pride in creating a welcoming and inspiring shopping environment, so it's fantastic to hear that this contributed to such an enjoyable visit. We look forward to welcoming you back again soon!
Thank you for choosing Sterling Home Aberdeen.
Kind Regards
The Sterling Home Team
Purchase of mattress
The selection of mattresses available to see and try made all the difference.
Salesman, Jonas Law was very knowledgable and a pleasure to deal with.
All up, it was a great experience and we are happy to recommend Sterling based on this.
July 2, 2026
Reply from Sterling Home - Aberdeen
Hi Peter,
Thank you for your wonderful feedback.
We're delighted to hear that the opportunity to see and try our range of mattresses helped you find the right choice.
It's especially pleasing to hear your kind words about Jonas. We'll be sure to pass on your comments, and we're glad his knowledge and friendly service made your experience so enjoyable.
Thank you for choosing Sterling and for recommending us. We hope you enjoy your new mattress, and we look forward to welcoming you back in the future.
Kind Regards
The Sterling Home Team
Purchase of suite
The staff were very friendly and helpful. They made buying very easy and we were very pleased with our purchase. Would highly recommend to family and friends to go and visit.
August 1, 2026
Reply from Sterling Home - Aberdeen
Hi Isobel,
Thank you for your wonderful feedback.
We're delighted to hear that our team was friendly, helpful, and made your purchasing experience so easy. It's fantastic to know you're pleased with your purchase, and we truly appreciate your recommendation to family and friends. We hope to welcome you back again soon and thank you for choosing Sterling Home.
Kind Regards
The Sterling Home Team
Just told 2 months delay for delivery. Not happy.
Furniture ordered supposed to arrive in mid- late August, just had an email to say it will now be well into October before possible delivery. Very disappointing.
July 18, 2026
Reply from Sterling Home - Aberdeen
Hi Martin,
Thank you for your feedback.
We are very sorry to learn of the delay to your furniture order and completely understand your disappointment. We appreciate how frustrating it is to have been expecting delivery in mid to late August, only to be advised that it may now be delayed until October.
Please accept our sincere apologies for the inconvenience caused. We value your patience and will ensure your comments are shared with the relevant team as we continue to monitor your order and provide updates.
Kind Regards
The Sterling Home Team
Great Service from Matt in Bridge of Don
We saw the perfect sofa and got to customise it how we wanted to. There happened to be a great deal on and Matt was so helpful. He gave us all the options and made it a very smooth process.
August 14, 2026
Unprompted review
Reply from Sterling Home - Aberdeen
Hi Christina,
Thank you for your wonderful feedback.
We're delighted to hear that you found the perfect sofa and were able to customise it to your exact requirements. It's fantastic to know that Matt was so helpful in guiding you through all the options and ensuring the whole process was smooth and enjoyable. We'll be sure to pass on your kind comments to him.
Thank you for choosing Sterling Home Aberdeen and we hope you love your new sofa for many years to come.
Kind Regards
The Sterling Home Team
Reply from Sterling Home - Aberdeen
Hi Mrs Taylor,
Thank you for your feedback.
We're delighted to hear that you found our team helpful and that your delivery arrived on time. We really appreciate your comments and hope to welcome you back to Sterling Home again soon.
Thank you for choosing Sterling Home Aberdeen.
Kind Regards
The Sterling Home Team
Staff were helpful
Staff were helpful. Delivery was good.
Had a small problem with our purchase but this was dealt with and resolved quickly including a follow up email to ensure we were happy with our purchase.
June 25, 2026
Reply from Sterling Home - Aberdeen
Thank you for taking the time to leave such a lovely review. We're delighted to hear that you found our staff helpful and that your delivery went smoothly.
While we're sorry there was a small issue with your purchase, we're pleased that our team was able to resolve it quickly and that the follow-up communication gave you confidence in our service. Customer satisfaction is very important to us, so it's wonderful to know you were happy with the outcome.
Thank you again for your feedback and for choosing us. We look forward to serving you again in the future.
Kind Regards
The Sterling Home Team
Reply from Sterling Home - Aberdeen
Hi Muriel,
Thank you for your feedback.
We're delighted to hear that you had a positive experience and appreciated our no-pressure approach. It's great to know Matt was helpful and allowed you the time to make the right decision for you.
We hope you enjoy your purchase and look forward to welcoming you back to Sterling Home Aberdeen in the future.
Kind Regards
The Sterling Home Team
Knowledgeable staff who were helpful
Knowledgeable staff who were helpful, friendly and approachable, without being forceful or imposing. We visited a few times to make sure the sofa was the right one for us and we were able to speak to the same salesperson (Matthew) each time and this was helpful and made the transaction flow smoothly. We were able to discuss delivery dates that suited us. Overall it was an easy and pleasant transaction.
July 29, 2026
Unprompted review
Reply from Sterling Home - Aberdeen
Hi Debbie,
Thank you for taking the time to leave such wonderful feedback.
We're delighted to hear that Matthew provided knowledgeable, friendly service throughout your visits and helped make choosing the right sofa an easy and enjoyable experience. Being able to work with the same salesperson and arrange a delivery date that suited your needs is exactly the level of service we strive to provide.
We'll be sure to pass your kind comments on to Matthew and the team. Thank you for choosing Sterling Home Aberdeen, and we hope you enjoy your new sofa for many years to come.
Kind Regards
The Sterling Home Team
Impressive service
Both the manager and the sales rep Scott Jarvie were attentive, efficient and highly professional in assisting us with purchasing all furnishings for a new 2 bedroom home. I was particularly impressed with Scott’s knowledge and the accuracy with which he captured a complex order first time.
July 28, 2026
Unprompted review
Reply from Sterling Home - Aberdeen
Hi Dominic,
Thank you for taking the time to share your experience.
We're delighted to hear that both our manager and Scott provided such attentive, efficient, and professional service while helping you furnish your new home.
It's especially pleasing to know that Scott's product knowledge and attention to detail ensured your complex order was captured accurately first time.
Your kind comments mean a great deal to us, and we'll be sure to pass your feedback on to Scott and the team. We hope you enjoy your new furnishings and wish you all the best in your new home.
Kind regards,
The Sterling Home Team
Attentive....
Attentive..... Laura very helpful & manager good customer service....
July 27, 2026
Unprompted review
Reply from Sterling Home - Aberdeen
Hi Mrs Patterson,
Thank you for your feedback.
We're delighted to hear that you received attentive service and that Laura was so helpful during your visit. It's also wonderful to know that our manager provided such good customer service.
We really appreciate your kind comments and will be sure to share them with Laura and the team. We look forward to welcoming you back again soon.
Kind Regards
The Sterling Home Team
We did wait a while to be served
We did wait a while to be served, but the service was great and staff were friendly and professional.
Very please with the quality and price of our purchase.
July 13, 2026
Reply from Sterling Home - Aberdeen
Hi Mrs Salter,
Thank you for taking the time to leave us your feedback.
We're delighted to hear that you were pleased with the quality and value of your purchase, and that our team provided friendly, professional service.
We do apologise for the wait you experienced before being served, and we appreciate your patience. Your comments are greatly valued, and we hope to welcome you back again soon.
Thank you for choosing Sterling Home Aberdeen.
Kind Regards
The Sterling Home Team
Assistants very helpful
Assistants very helpful.
My delivery was much quicker than told so lovely surprise.
July 12, 2026
Reply from Sterling Home - Aberdeen
Hi Jacqueline,
Thank you for your kind feedback.
We're delighted to hear that you found our team so helpful and that your delivery arrived sooner than expected – what a great surprise!
We really appreciate you taking the time to share your experience and hope you're enjoying your purchase.
Thank you for choosing Sterling Home Aberdeen.
Kind Regards
The Sterling Home Team
New Sofa Purchase
Was very easy to make the purchase of new sofas and all the paperwork completed quickly!
July 26, 2026
Unprompted review
Reply from Sterling Home - Aberdeen
Hi Claire,
Thank you for your fantastic feedback.
We're delighted to hear that purchasing your new sofas was an easy and enjoyable experience, and that everything was completed quickly and efficiently.
We appreciate you taking the time to share your comments and will pass them on to the team.
Thank you for choosing Sterling Home Aberdeen.
Kind Regards
The Sterling Home Team
Delivery time that was promised was not…
Delivery time that was promised was not met, email sales person about it and got no response
July 9, 2026
Reply from Sterling Home - Aberdeen
Hi Gordon
Thank you for your feedback.
We're sorry to hear that your delivery did not arrive within the promised timeframe and that you did not receive a response to your email.
We understand how frustrating this must have been, providing clear, responsive communication and keeping our customers informed is very important to us, and we regret that we fell short on this occasion.
We appreciate you bringing this to our attention and your comments will be shared with the management team in our Aberdeen store.
Thank you for your patience and support, it really is appreciated.
Kind Regards
The Sterling Home Team
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