The customer support is all AI slop and you have to pay for phone support via the paid tier. The app isn’t user friendly. The expense tracking isn’t intuitive. Transfers from one account to another ta... See more
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See what reviewers are saying
Stessa is a valuable tool for me, because it allows me to keep all my rental records in one place. When tax time comes around, I just have to print a few reports, and all my data is organized for me,... See more
I reach out for help very often. First it’s an AI response and if the problem isn’t remedied it’s easy to switch to a human. The help I’ve gotten is very comprehensive, and very personable. Especially... See more
I use Stessa because it's easy to track each line item by property & unit. My accountant really likes it! When I ran into an issue recently, customer service agent Andrew kept me informed and provided... See more
Company details
Information provided by various external sources
Modern software to track, manage, and communicate the performance of your real estate assets. See all your data and key metrics in one place. Stessa is FREE for individual investors!
Contact info
United States
- stessa.com
3.6
Average
25 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 week
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free
Unreliable and Poorly Maintained
Stessa should be a decent product. It has one of the more intuitive UIs and offers great features, most of which are free.
But it doesn't work. Stessa has opted to use Yodlee, instead of Plaid, to sync expenses from bank accounts to their app. It doesn't work. In my case, after many back and forth emails, syncing has been broken for well over 6 months in 2024 alone.
I wasted a significant amount of time migrating to Stessa and will now have to waste a significant amount of time migrating back to Landlord Studio.
Do not waste your time and opt for something else.
November 4, 2024
Unprompted review
Reply from Stessa
Thank you for sharing your experience and for recognizing the strengths in Stessa’s design and features. We apologize for the frustration you’ve faced with the external bank connections. We understand how critical reliable syncing is for managing your properties effectively, and we’re working hard on improvements to make this a seamless experience.
We are actively evaluating our connection processes, including our data provider partnerships, to address these issues. Your feedback is invaluable to our progress, and I would be happy to discuss further if there’s anything I can do to assist in the meantime. Thank you again for your patience and for giving Stessa a try. Please feel free to reach out to us at support@stessa.com.
I can't believe how much you get for free
I have been using Stessa for almost a year. It is so easy to keep track of expenses for multiple properties. I kinda wish there were more categories of expenses (or maybe a customizable option for categories). It is meant for long term rentals, but I use it for short term rentals too. Overall, for a free program it is top notch!
November 5, 2023
Unprompted review
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