Stevemullerwatches Reviews 58

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Bought the Trump (Orange) watch first. Great conversation piece! Then the assassination attempt happened and I absolutely had to get the Fight Fight Fight scene (Blue). LOVE the watches. Everyone... See more

Company replied

Rated 1 out of 5 stars

Watch parts were scattered and tossed around in the box, the company did not fulfill on “will have a surprise to change the look of your watch”. No additional parts to change the look of anything. K... See more

Rated 5 out of 5 stars

This company is truly a great find! At first I was a little apprehensive about the artwork being hand painted on the face, however The customer service at Seven Muller held my hand throughout the pro... See more

Rated 5 out of 5 stars

Really into DIY watch kits. Have tried several companies including Swiss companies. Steven Muller’s DIY kits are clearly top notch in terms of quality and well built time pieces. SM DIY has become... See more

Company details

  1. Watch Store

Written by the company

Steve Muller DIY Timepiece is dedicated to crafting watches that reflect individuality and creativity, transforming timepieces into personal statements and works of art. Our mission is to empower people to express our unique style through high-quality, versatile designs, while promoting sustainability and the joy of creation. Each watch is an embodiment of adventure, innovation, and fun, offering more than just a way to measure time—it's an experience.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

58 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 1 out of 5 stars

Watch parts were scattered and tossed…

Watch parts were scattered and tossed around in the box, the company did not fulfill on “will have a surprise to change the look of your watch”. No additional parts to change the look of anything. Kit was poorly put together, and subpar quality. Presentation was disheveled and tool quality was cheap.

October 13, 2025
Advertisement
Rated 5 out of 5 stars

A piece of History

Love the enamel dial of President Trump, very good quality of workmanship of the watch.
I would've preferred a 39mm dial due to my small wrist ( it did not deter me from buying another one ) but it is a piece of history, and a very good example of that.
Highly recommend it.

November 26, 2024
Advertisement
Rated 5 out of 5 stars

The watch doesn’t seem to allow you to…

The watch doesn’t seem to allow you to set it. Can’t move the crown at all to set the time in the way I’ve set every other watch I’ve owned in the past.

Super annoying, it looks cool, but cant be used as an actual watch.

EDIT: I GOT GREAT ADVICE FROM CUSTOMER SERVICE ON HOW TO FIX THE PROBLEM, THX SO MUCH GUYS. CHANGING TO A 5 STAR REVIEW.

November 21, 2024
Stevemullerwatches logo

Reply from Stevemullerwatches

Dear Brian,
We sincerely apologize for the unexpected issue you’re experiencing with your watch.

After checking our records, we did not see a prior email regarding this concern. However, we will be reaching out to you shortly via email and are fully committed to resolving this issue for you.

Please rest assured that we will do our best to provide a solution as quickly as possible. Thank you for your patience and support.

Advertisement
Rated 5 out of 5 stars

I rally love my Magaga watch

I rally love my Magaga watch, it actually gets quickly mistaken for a Rolex all the time with its jubilee bracelet. The artwork is great and it’s basic with no fuss features. It gets compliments and rhetoric wherever it goes.

November 20, 2024
Rated 5 out of 5 stars

I purchased a hand painted Trump watch…

I purchased a hand painted Trump watch for my birthday present to myself and was able to have it placed in a 2 tone bezel. It is awesome and I had family from out of the US with me the day it arrived. They loved it also and I get compliments on it from strangers. Although I consider it in total as a 5 star experience. The day it arrived when I took it out of the box and 1 of the wrist band pins was not secure and it fell from my wrist to the stone flooring I have thus damaging the side of the bezel. When I called and e-mailed to see if anything could be done no one answered the call or email. I look at it as only I would notice it but it can give an impresion that no one cares after the payment. Don't get me wrong, I love the watch and will probably purchase more (because I am a watch freak). Just info for management to know.

August 15, 2024
Unprompted review
Rated 5 out of 5 stars

I purchased the hand painted Trump…

I purchased the hand painted Trump Magaga watch as a Christmas gift for my boyfriend. I was too excited to see his reaction and could not wait until Christmas to give it to him! As soon as he opened the box all he could say was “no way!” “Are you serious?” “Is this Trump?” “No one has ever bought me such a personalized gift!” Thank you Steve Muller for creating such a special watch and moment for our first Christmas together!

December 10, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

This company sucks.

This company sucks.
1. The picture shown in the ad is not what I got. For example, the ad showed a black date window which matched the black face but it was not, it was white.
2. The band was so small that when I put it on I was in the last hole, it looked silly. And I am not a big guy. Also, the band was really cheap plastic.
3. When I asked about returning the watch they initially did not want to help me at all. When I pressed the issue they kept referring me around to different people, wanted all these pictures, etc. I never even wore the watch.

I finally had to sell the watch on Ebay at a $150 loss.
DO NOT BUY ANYTHING FROM THESE CON ARTISTS.

December 11, 2024
Unprompted review
Stevemullerwatches logo

Reply from Stevemullerwatches

Thank you for taking the time to share your feedback. We deeply regret to hear about your dissatisfaction and apologize for any inconvenience caused.

Regarding your case, we sincerely tried to assist you. However, since we did not receive the requested pictures to verify the issue with the watch, we were unable to proceed with the refund process immediately. These images are essential for us to validate and address claims accurately.

We always strive to improve our services and customer experience, and we truly value your feedback. Should you have any further concerns or additional details to provide, please feel free to reach out to us.

Thank you for your understanding.

Rated 1 out of 5 stars

While the watch itself is beautiful

While the watch itself is beautiful, their website is misleading w false advertisement re shipping times. They offer an expedited shipping service for an additional fee, for shipping in 2-4 business days. I ordered my watch Nov 20 and it arrived Nov 28, over 6 business days (their standard delivery) missing the event for which I ordered it. Despite paying an additional fee for 2-4 days delivery from time of order, they refused to refund the expedited shipping fee claiming requiring additional 2-3 days processing time which is listed NOWHERE on the product shipping and delivery details when you go to order it. Their complete lack of ability to address the fact that their website ONLY states the shipping time and not the processing time when you go to order just shows that their customer service and general website information is highly flawed and advertise falsely. Don’t pay extra w these people for expedited delivery, because when it doest’t arrive in time, they keep your money and try to gaslight you. Hi BBB

December 3, 2024
Unprompted review
Stevemullerwatches logo

Reply from Stevemullerwatches

Hi Naomi,
Thank you for reaching out and sharing your concerns. I am truly sorry to hear about your frustration regarding your recent order and shipping experience.I would like to kindly ask if you had the opportunity to thoroughly review the information provided on our website before making your purchase. On our site, we clearly mention both the preparation time and the customs fee details to ensure transparency for our customers: https://stevemullerwatches.com/pages/shipping-returns-1

First: As stated clearly in our Shipping Policy, merchandise shipped from our facility takes an average of 2-3 business days after purchase to be processed. This time frame accounts for custom dial painting, assembly, and product quality inspection before shipping.

Second: Regarding the shipping time, you selected the EXPEDITED (2-4 Business Days) option (excluding Saturdays and Sundays). We used the fastest available service, UPS, to ensure your order arrived within the specified time frame. Your order was delivered after exactly 4 business days, which complies with the timeline stated on our website.
If you have any further questions or need assistance, please do not hesitate to contact us

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look