Steven Brown Art Reviews 

755
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the stunning artwork, vibrant colors, and wonderful quality of items like gorgeous canvases, useful calendars, and lovely home decor pieces. Many buyers also mention that placing orders is completely straightforward and packages often arrive quickly in safe, sturdy condition. Some reviewers were not happy with the poor customer service and extreme difficulty getting helpful responses when urgent problems occurred. A few people also mentioned experiencing frustratingly long delivery delays, missing items, or receiving badly damaged goods. Others noted that contacting support teams by phone or email often led nowhere.

What people talk about most

Product

Consumers find product to be ambiguous, with highly mixed experiences regarding quality and items. Many... See more

Quality

Clients share ambiguous opinions on quality, with many expressing deep satisfaction for the superb... See more

Customer service

Customers had ambiguous experiences with customer_service. While many reviewers praised the team for... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery_service, reporting both prompt shipping and frustrating... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting a wide range of outcomes.... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Would not use them again. Delivery was overdue, product was damaged. Tried to call customer services several times and at best was kept hanging on usually there was no response whatsoever. Emailed... See more

Company replied

Rated 1 out of 5 stars

TAKE CARE! In the past my wife has purchased items from Steven Brown. She recently received an email with a special offer as a previous customer of a case for £10. She subsquently had reminder... See more

Company replied

Rated 1 out of 5 stars

Sadly, from being an amazing company, now just create stress 3 x items “lost” by courier which they have been investigating since November Large suutcase the lock failed straight away, I now can’t... See more

Company replied

Rated 1 out of 5 stars

I have purchased multiple items from this company but it has now gone completely down hill. The latest placemats were all different sizes and nowhere near the quality of my earlier ones. I have spoken... See more

Company replied


Company details

  1. Artist
  2. Home Goods Store

Written by the company

Steven Brown Art is the home of the Highland Cow McCoo's! The UK's number one artist's work is available on Canvases, Mugs, Glass Chopping Boards and much more!


Contact info

2.8

Average

TrustScore 3 out of 5

755 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.8

All reviews

(755)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Beautiful…

Very happy with all the purchases I've made (3 so far). Service abd delivery each time we're amazing. Pictures are gorgeous too.

March 25, 2024
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Rated 1 out of 5 stars

Disappointed

My chopping board arrived after a rather long wait one corner is sharp and only two worktop protectors inside emailed for a week to resolve the problem but still waiting a response

February 23, 2024
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Rated 1 out of 5 stars

I am getting spammed relentlessly

I am getting spammed relentlessly by sites that appear to be in America trying to sell me a Heather McCoo clock at 90% discount. The emails come from different (presumably fake) companies with different subjects and email addresses every time so it is impossible to unsubscribe or block the emails. Very annoying 😡

February 22, 2024
Unprompted review
Rated 5 out of 5 stars

Great quality

Such good value for the money. Ease of the purchase process was great, and really good quality. Arrived safely and very well packaged.

January 25, 2024
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Rated 5 out of 5 stars

Quick replacement

I’ve had Steven brown pictures which are lovely and ordered place mats and one came damaged. Emailed Steven Brown, I sent them a photo and a replacement was sent immediately. Lovely placemats and replacement sent very quick, I would definitely recommend this company and the products

January 25, 2024

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