Steven Eagell Toyota Reviews 

I called earlier regarding parts and waited on hold almost an hour. Disappointing it felt like staff were busy talking together instead of helping customers—waiting that long isn’t okay.

Steven Eagell Toyota, Northampton.
Went there to pick up an 2nd keyfob and got full car health check and wash for free. 5* brilliant team

Agesan was absolutely brilliant in organising the sale and delivery of the Yaris.He went through every minute detail with me and in the end everything was clear and seemless.

Mark the wonderful car park attendant helped to reset my dashboard functions that I required within a couple of minutes. There was no need to go inside to request help as I found out earlier in the day(not a good experience). Thanks Mark(Milton Keynes branch)

Very happy with my CH-R design. Shy worked well under the circumstances with offices in porta cabins due to refurbishment of the Peterborough showroom. The handover was a good experience & follow up calls asking if we were enjoying our new car was very much appreciated. Looking forward to visiting the new showroom tomorrow.

My experance Wolverhampton branch can only be discribed as exceptional.
I collected my new all electric Urɓan Cruiser from Kal lastweek, this being the 4th Toyota he has procured for me, on all occasions I have been pleased with the respect and honesty from Kal.
I deffinatly recommend Kal and Steven Eagell at Wolverhampron for your next Toyota.

Great salesman.
I visited Steven Eagell Bishops Stortford in view of buying a new or nearly new Yaris Cross.
My experience with salesman Surab Hussain was a pure pleasure. He was polite patient and knowledgeable.
At no time did I feel under any pressure to buy.

I was recently attended to by a staff called Abby who was excellent and professional in her approaches to me. consequently,I have referred more friends to the center for more purchases.Please keep the good work on Abby.

Kingsley Monye

Had to re-visit St ives for the third time ...ordered a car and put a deposit on it the car never turned up and I asked for my deposit back ...been waiting 4 weeks now so visited steven Eagle st ives was of course disappointed to find out nothing has been done and I am back to square one ...save yourselves and pick another dealership it will avoid a lot of disappointed days ...by the way this is the second review I have put on today

Rip off customers. Can’t trust Steven Eagle (St Albans).
This dealer was charging me 10 times more than anywhere else. I had my car serviced.I was told car needs this and that. Extra charges were put on top of the service charge.
No customer service. This dealer is only interested to sell you the car.

Tamworth garage Steven eagle 27/10/25
Don’t trust these people they are nice when they give u the car then they turn funny all the staff are shocking when u talk to them on the phone they lie I will not use this garage again I thought they where ok but I was wrong I am now left with a sat nav that don’t work absolutely disgusting service

My recent visits (two separate visits) were to investigate an intermittent 'Brake System Warning' light.
 
On the first visit to Wolverhampton dealer, the computer showed 'no codes' and I was advised to 'monitor' for re-occurrence. Same advice at the second visit. When I collected the car at the second visit, I asked i f a technician had been out in the car to view the symptom. Unfortunately 'no' as they were so busy. I also asked about the Brake fluid level check and was told it had been checked. My car had now been at the dealership for two separate days.

The fault returned on the way home from the dealership. I checked the brake fluid level myself the next day and it was low (on the minimum line). I topped it up myself and the warning light cleared. It's been fine since.
 
I am extremely disappointed with the level of service from a Toyota main dealer. I would like to think that the tick sheets (checklist) I get after each service confirms the check items have in fact been checked and not simply ticked off.

After 13 years of Toyota dealer servicing, I'll now be using a local independant garage.

I recently purchased a aygo x from your wolverhampton branch and the service I received from ALEEM was brilliant, he picked up my old car and delivered my néw car to my house.
Nothing was to much trouble and I'd highly recommend your services.
Regards
Keith hemmings.

Steven Eagell Bromsgrove

I wish I had read reviews about this place before ordering my Motability car from them. Nothing but problems from the start: missing paperwork, manipulation, and no explanation of how to operate the car and no manual. I was pressured into taking the car even though I hadn't had my home EV charge point installed and was not able to use the car.
I felt manipulated into getting the vehicle, which suits my needs as a disabled person, before the lease on my old car was up; I was told I would have to pay a deposit if I waited until January......turns out this was a lie.
I was also promised, as part of the deal, £250 4 weeks after I took the car, however, I haven't received it 6 weeks later! The salesperson is aware that I need that money towards a wheelchair and I have tried contacting him but have been ignored and there is no contact email for the manager. Having read other reviews I can now see that getting money out of these people is very difficult.
I will be complaining to Motability too as the whole experience has left me out of pocket and the stress they put on me caused my condition to flare. This is not a company I would ever deal with again. This is my 3rd Motability lease and previous dealerships were so helpful, empathetic and trustworthy, this company is none of those things.

Terrible Service and Misleading Promises at Toyota

I deeply regret choosing Toyota for my vehicle purchase. My experience with this dealership has been nothing short of a nightmare.

From the beginning, I was met with continuous disrespect and unprofessional behavior. The staff, particularly Daniel S., was dismissive, rude, and lied multiple times throughout the process. On top of that, other staff members asked completely inappropriate questions, such as about my ethnicity over the phone—absolutely unacceptable.

Toyota’s website clearly advertises a free home EV charger installation and other benefits, but the dealership outright denied these offers, claiming they don’t exist. Despite this being part of Toyota’s official promotion, they refused to honor it. I filled out forms multiple times and made countless calls, yet received no response. After paying my deposit on 11/12/2025, I still have no car, am losing work appointments, and am stuck dealing with complete silence from the dealership. Worse still, the person handling my case went on holiday without ensuring anyone else could assist.

Adding to the frustration, I purchased a car for registration in 2024, yet I won’t receive it until 2025. When I tried to escalate the matter and asked for the complaint center’s contact details, I was refused and handed a random email address instead. This lack of accountability, poor communication, and dismissive attitude have been infuriating.

This has been one of the worst experiences I’ve ever had with a company. Toyota, if you’re reading this, train your staff, fulfill your promises, and treat your customers with respect.

Avoid this dealership at all costs. They will take your money, lie to you, and leave you regretting your choice.

Having been a Ford owner for many years, I took a leap and made enquiries at Steven Eagell Toyota in St Ives. After a test drive in a BZ4X I made the jump, and it was the right choice. The vehicle is superb and the interaction and service provided from the dealership was second to none. It’s easy to picture the cliche of a car salesman.. but not at Steven Eagell. The warmth, interest and genuine interaction from Denny and Paul confirmed in my mind that the move to the Toyota brand was right for me. The whole purchasing experience was superb, so much so, my wife elected to replace her Ford with a Toyota shortly afterwards.
Excellent customer service and an excellent brand.

I have worked their and can personally say I will never work or be a customer for them again and feel sorry for anyone who does.
The way they speak about all their customers behind the closed doors, one reason they will never have an open showroom they will always hide behind the doors.
The amount of new cars I seen get damaged moving around the forecourt and a quick touch up so 'they don't notice' is a joke, they do not care about the products people have spent thousands on!
I left due to the blatant racism shown by the managers at the Northampton Branch from Muzi, Amir and Anwar. Look after their own while shitting on anyone who does not follow the same culture as them. Unfair distribution between Rapid leads is the best example, everyone of the same culture as them receiving over 4 times the amount of leads as anyone who is not.
When I handed in my resignation, I was offered a move to their Milton Keynes branch, I was thinking about it until other members of staff who knew about the treatment I was getting, telling me I would be treated like that at Milton Keynes but even worse! it was bad enough as it was with managers never owning up to the unfair treatment. As bad to even say the Managers who were not the same culture spoke to me about the treatment but told me if I speak up I will be pushed out, I need to stay quiet if wanted to keep my job because it has been like this for years and they had to deal with it also!
Good luck to anyone who has a car with this place and wants to be treated fairly! They will never give you a fair price on your part exchange and will rip you off at any given opportunity, even when you go in for Service they will up sell you things you don't even need yet just to take advantage.
Get away from this place as quick as you can, not all dealerships are like the Steven Eagell Group!

Very poor attitude from the Milton Keynes branch. had some warranty work done and it was as if I was inconvenience to them and they did not show and customer service at all. They car they loaned me was filthy and they did not care. Will not be going back there. They need a real sort out of their staff and their altitudes.

My sister and I bought 2 Toyota Aygo X cars from the Bedford Branch. Spending 37k with them. My car was fantastic but my sisters had all sorts of issues with hers as in damaged paintwork, smells from inside and then the front moulding falling off. Backwards & forward to the branch and with my sister very upset. Must say today though they have pulled out all the stops to make my sister happy with another car with a better spec, but costing extra of course! My salesman was Reece who was extremly great but Abdul & Naz have eventually made my sister very happy. Not a nice experience for my sister but it has a happy ending.

Charged my elderly mother a small fortune to clean and re-gas the air conditioning on her Yaris. It was working fine not a thing wrong with it. Used the excuse it had high levels of bacteria in it to justify the £200 job. This was an extra on a service plan my mother had on the car. Calls and emails from myself didn’t rectify the situation. Just beware..