Great choice and great customer service. The sales staff are so helpful and informative about options, style and fabric choice and this really helped in making the right choice for our new sofa set.... See more
Company replied
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Review summary
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Reviews shaping this summary
Sarah was extremely helpful throughout our process of buying furniture. They are also prepared to store the furniture until we move back to the UK. I would definitely recommend this company. The l... See more
Company replied
I love shopping at this family owned store. I like the quality and choice of products. The lady that served us was Carolyn, not at all pushy but informative when i asked for help. I went in to purchas... See more
Company replied
The customer service experience was warm and friendly. Very helpful staff and you were made to feel a valued customer. Very informative and knowledgeable staff. Even got a champagne and cup of tea whi... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Upholstery Shop
Written by the company
Operating from our home on Cleethorpe Road, Grimsby, We provide our customers with excellent service and quality home furnishings from dining sets and sofas to beds and mattresses. As a local family company since 1907 we would love to hear your feedback on how fantastic our service has been or if we need to improve a little more!
Contact info
143-151 Cleethorpe Road, DN31 3AY, Grimsby, United Kingdom
- 01472233111
- office@stevensonsgroup.co.uk
- stevensonsgroup.co.uk
4.7
Excellent
920 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
New mattress
We went into the shop looking for a replacement mattress and were quickly shown a wide range. The assistant was very helpful and we tried each mattress and chose the one we wanted. We paid on the spot and a few days later received a phone call, agreeing when it could be delivered.
The delivery arrived on time. The old mattress was removed and the new one put in place very quickly.
The new mattress is great, so service and delivery have all been good.
January 17, 2025
Reply from Stevensons Furniture
Thank you so much for your kind review! We're delighted to hear that you had a smooth and enjoyable experience selecting your new mattress. Our team takes great pride in providing helpful service and ensuring timely delivery, so it's wonderful to know we met your expectations. We hope you’re enjoying your new mattress, and if you ever need anything in the future, please don't hesitate to contact us! Thanks again for choosing us!
Came 27th December bought a mattress…
Came 27th December bought a mattress £500. Plus Told warehouse was off till the 2nd of January. Heard absolutely nothing had to call Saturday 11th .on my receipt it says urgent. Not impressed as at first the guy at Stevensons couldn't even find my order.
January 11, 2025
Reply from Stevensons Furniture
Thank you for sharing your experience with us and thank you for taking my phone call today off the back of your review. I sincerely apologise for the inconvenience caused by the misunderstanding of when manufactures reopen after the Christmas period. This is certainly not the level of service we strive to provide, especially as you mentioned choosing to shop with us again because of our service.
We understand how important clear communication and timely deliveries are, especially for such a significant purchase.
I have reviewed the phone calls from 11th January with our team to improve how we handle paperwork when it isn’t immediately accessible, such as during office closures over the weekend.
I’m glad we could demonstrate how quickly we act once the item is available in our warehouse, and I hope this reflects our commitment to resolving issues as efficiently as possible with the mattress being with you by 14th January.
Thank you again for bringing this to our attention. Your feedback is invaluable, and we truly appreciate your patience and understanding as we continue to improve.
A refreshing experience buying a new…
A refreshing experience buying a new mattress yesterday at Stevensons, relaxed environment with absolutely no pushy sales techniques, Carolyn was helpful and pleasant making our choice a simple and easy one, highly recommend anyone to use Stevensons every time.
January 11, 2025
Unprompted review
Reply from Stevensons Furniture
Thank you for sharing your experience! We're thrilled to hear that you enjoyed a relaxed and hassle-free shopping environment with us. Carolyn will be delighted to know she made your mattress selection simple and pleasant. We truly appreciate your recommendation and look forward to serving you again in the future!
Excellent service & discount
Very happy with purchases, service & discount. Thank you.
January 3, 2025
Reply from Stevensons Furniture
Thank you for your kind review! We're so glad you're happy with your purchases, our service, and the discount. Your satisfaction means a lot to us, and we hope to serve you again soon!
Reply from Stevensons Furniture
ank you so much for your wonderful feedback! We're delighted to hear that you enjoyed our service and found our team friendly. We truly appreciate your support and look forward to welcoming you back!
Helpful and friendly staff
Helpful and friendly staff. Good selection of stock to choose from.
January 4, 2025
Reply from Stevensons Furniture
Thank you for your kind words! We're thrilled to hear that you found our staff helpful and friendly, and that our selection met your expectations. We hope to see you again soon!
Great friendly service. Went into Stevenson this morning to…
Went into Stevenson this morning to look for a settee and chair. We were given an instant greeting by Tessa. I liked the fact we could browse and discuss between ourselves before we were approached by staff. Tessa discussed our options with sizing and colours and was very informative and personable. No hard sell and very friendly. Love this store.
Donna and Simon.
January 10, 2025
Unprompted review
Reply from Stevensons Furniture
Dear Donna and Simon,
Thank you for sharing such a lovely review! We're thrilled to hear that your visit to Stevenson was so positive. Tessa will be delighted to know that her friendly and informative approach made your experience enjoyable.
We strive to create a relaxed environment where customers feel comfortable browsing and making decisions at their own pace, so it’s wonderful to hear that this stood out to you.
We truly appreciate your kind words and your support of our store. If you need any further assistance or have additional questions, please don’t hesitate to reach out.
Warm regards,
Bought a bed, great experience from walking into the showroom to delivery.
Went into the bed showroom to see what was available and was advised by a very pleasant, helpful and above all knowledgeable lady. After much discusion we chose a bed which was at a good price in the sale. A delivery date was arranged and on the agreed date two gentlemen arrived and first of all dismantled our existing bed and took it out to the van for disposal. They then carried the new bed upstairs and assembled it. They demonstrated how access to the storage area was acheived, cleared away all the packageing and left us as very satisfied customers.
January 6, 2025
Reply from Stevensons Furniture
Thank you for taking the time to share your experience! We’re so pleased to hear that our team provided you with helpful and knowledgeable service throughout your visit to our showroom. It’s wonderful to know that you found the perfect bed at a great price and that the delivery and assembly process exceeded your expectations.
Our team takes pride in ensuring every detail is handled with care, from dismantling and disposing of your old bed to demonstrating the features of your new one. We’re thrilled that you were left as very satisfied customers!
If there’s anything else we can assist you with, please don’t hesitate to reach out. We hope you enjoy your new bed for many years to come.
Best regards,
Good customer service
Good customer service. No pushy sales. Sales assistant knowledgeable about the product
December 28, 2024
Reply from Stevensons Furniture
Thank you for your feedback! We're delighted to hear you appreciated our approach to customer service. It's important to us that our customers feel comfortable and supported, not pressured, and we're glad our team could provide the product knowledge you needed.
If you have any further questions or need assistance in the future, we're always here to help. Enjoy your purchase!
Best regards,
Choosing a bed made easier with Chloe
The help and advice we received from Chloe made choosing a bed a relaxing experience, we felt we could take our time, and she answered all our questions very professionally.
Fantastic service
January 4, 2025
Unprompted review
Reply from Stevensons Furniture
Thank you so much for your wonderful review! We're thrilled to hear that Chloe made your experience of choosing a bed both relaxing and enjoyable. We take pride in providing professional and attentive service, and it's great to know that Chloe answered all your questions and helped you feel at ease.
Your kind words mean a lot to us, and we hope you love your new bed. If there's anything else we can assist you with in the future, please don't hesitate to reach out!
Warm regards,
A great experience in buying a matress
A great experience in buying a matress. Carolyn was very helpful and gave us advice when we asked for it. She had great knowledge of the mattresses and found us one with a firmness between two others we had tried. She also respected when we wanted time to lay on the matreses and discuss between ourselves. Thank you for helping us find the perfect matress.
January 2, 2025
Unprompted review
Reply from Stevensons Furniture
hank you for sharing your wonderful experience with us! We're delighted to hear that Carolyn provided you with helpful advice and shared her knowledge to guide you in finding the perfect mattress. It's great to know she respected your need for time and space to make your decision. Providing excellent customer service and ensuring our customers feel comfortable is always our goal. Enjoy your new mattress, and thank you for choosing us
We found the whole experience a joy…
We found the whole experience a joy ,and the shop assistant Tessa was very helpful
December 28, 2024
Reply from Stevensons Furniture
Thank you so much for your kind words! We're thrilled to hear that your experience with us was a joy. Tessa is indeed a valued member of our team, and we're delighted she was able to assist you so helpfully. Your feedback means the world to us, and we look forward to welcoming you back to our store in the future!
Very helpful x
December 28, 2024
Reply from Stevensons Furniture
Thank you for your lovely words, they mean a great deal to us!
AVOID
PLEASE AVOID. They do not answer emails. They do not answer online chat. They do not answer the phone. But they still take your money? It seems other people are also having the same issues. I've contacted my bank for a refund. All you get is an auto email saying someone called "Georgia Redding" has been put on annual leave and will be returning to the office on 25th September 2024? Doesn't sound good, maybe the company is no longer trading. Still taking people's money though and promising 1-2 working day delivery and arrival before Christmas.
December 10, 2024
Unprompted review
Reply from Stevensons Furniture
Dear Mr Holland,
We really appreciate your feedback, We understand how the lack of commination has caused you to write this review. As we have now discussed, as a family-run business, we prioritise family time during this period, which is why we close for the holidays. To keep our customers informed, our answering machine and website provide details about our closure dates and reopening schedule.
We are so sorry your item did not arrive before Christmas as suggested on our website, We understand the frustration this has caused and deeply regret the inconvenience.
We are glad we have been able to settle your concerns and appreciate your understanding, once again we would like to apologise for the inconvenience of no response during the festive period.
Thank you for your support
Stevensons
Excellent service
Excellent service! I emailed to ask if the item I wanted to purchase was in stock as I had been let down by two other online retailers who ended up cancelling my order as they didn't have it. Stevensons replied straight away saying they did and would send it out straight away. Excellent customer service, communication and super fast delivery. Thankyou so much. I will definitely be ordering from you again.
December 16, 2024
Reply from Stevensons Furniture
Thank you so much for your wonderful feedback! We’re delighted we could provide the item you were looking for and ensure a smooth and speedy process. It’s always our goal to deliver excellent customer service and reliable communication.
We truly appreciate your kind words and look forward to serving you again in the future. Thank you for choosing Stevensons!
Reply from Stevensons Furniture
Thank you for your feedback! We’re so glad to hear that our sales associate was able to assist you effectively. We truly appreciate your kind words and look forward to serving you again.
Reply from Stevensons Furniture
Thank you for your kind feedback! We’re so glad to hear that our staff were able to assist you and that you’re happy with your purchase. We truly appreciate your business and hope you enjoy your new bed!
Simply Great
Found a lamp to match one I already had but had sold out everywhere else. I ordered it and it arrived so quickly, despite Christmas delivery chaos. Was exactly the same as one I already had and I love the fact that it's a family business. Thank you so much!
December 10, 2024
Reply from Stevensons Furniture
Thank you so much for your kind words! We're delighted to hear that you found the perfect match for your existing lamp and that it arrived quickly despite the busy holiday season. Your support of our family business means the world to us. If you ever need anything else, we’re here to help!
Wardrobes
The assistant was really helpful & put us at ease. We didn’t know what we were looking for & she guided us very professionally.
December 8, 2024
Reply from Stevensons Furniture
Thank you for your kind feedback! We're so glad to hear that our assistant was able to guide you professionally and make your experience comfortable. Helping you find what you need is always our goal!
personal service is very good
December 7, 2024
Reply from Stevensons Furniture
Thank you so much for your wonderful feedback!
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