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Rated 3 out of 5 stars

Ordered 2 items, 1 yellow sweater and 1 lilac sweater received two different colour items. Although, when I rechecked the order confirmation, these colours were the ones stated, I am positively sure I... See more

Company replied

Rated 1 out of 5 stars

I am a Korean living in the US, so I used this site a lot. Because there are brands I used to buy when I was in Korea. At first, there was no problem because the delivery took about 2 weeks, but recen... See more

Company replied

Rated 5 out of 5 stars

All ready made 3 or 4 purchases. Good products, fast delivery, excellent communication with the staff members if there is problem. Just sad that there isn't gift or reward for fidelity 😁 Edit : My... See more

Company replied

Rated 5 out of 5 stars

Ordered from them a few times, always delivered the right things, good quality! delivery time can vary depending on the brand u buy from, as expected its coming from south korea so it wont be fast but... See more

Company replied

Company details

  1. Women's Clothing Store

Written by the company

Authentic Korean Fashion, cosmetics and face masks shipping worldwide


Contact info

3.8

Great

TrustScore 4 out of 5

211 reviews

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Rated 5 out of 5 stars

Good experience (but read the fine print)

Before buying check the sizes as they vary depending on brand and garments.
Also check not only the shipping times but the prepping time too. The shipping is very fast but the prepping time can add 2 weeks or so. The clothes are pretty, sizes as stated, quality fair for price. Will buy again. Recommended but read all details especially if you’re in a hurry.

September 29, 2023
Unprompted review
Rated 2 out of 5 stars

Takes forever to come in

I ordered a skirt and it’s cute, HOWEVER it took MUCH longer than expected to come in. Before you buy the item, it advertises it at 3 business days, but once you buy it, it says 3-12 business days. Mine took a MONTH to come on. Plus the skirt had lots of loose threads to cut. Overall, it was just ok.

October 16, 2023
Unprompted review
Sthsweet logo

Reply from Sthsweet

Thank you for taking the time to share your feedback, and we sincerely apologize for any inconvenience you experienced with your recent order. We appreciate your input and would like to address your concerns.

We're delighted to hear that you found the skirt cute; however, we understand your frustration with the extended delivery time and the presence of loose threads. We sincerely apologize for any disappointment caused by these issues.

Regarding the delivery time, we want to clarify that on our website, we do advertise a delivery time of 3- 6 business days and a processing time of 3-12 business days. This means that the total time from order placement to delivery can range from 6 to 15 business days. We acknowledge that this information is crucial for our customers, and we apologize if there was any confusion.

It's important to note that the processing time and delivery time are different. The processing time refers to the time it takes for us to prepare and ship your order, while the delivery time is the estimated time it takes for the package to reach you after it has been shipped.

We also wanted to inform you that your order was placed around the Chuseok holiday, which resulted in nearly a one-week closure of businesses throughout Korea. This holiday closure may have contributed to the delay in processing and delivering your order.

We understand the significance of timely deliveries, and we are actively working to improve our processes to ensure a smoother experience for our customers. We appreciate your feedback, and it will be instrumental in our efforts to enhance our services.

Rated 1 out of 5 stars

I am very disappointed and will withdraw

I am a Korean living in the US, so I used this site a lot. Because there are brands I used to buy when I was in Korea. At first, there was no problem because the delivery took about 2 weeks, but recently it takes at least a month to deliver. I ordered the last order a month ago, but it hasn't even shipped yet and doesn't answer my questions. Since there are many other international shipping Korean fashion sites, I am not going to use this order again

October 19, 2023
Unprompted review
Sthsweet logo

Reply from Sthsweet

Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you've experienced with our service. We understand your frustration, and we want to address your concerns to the best of our ability.

Firstly, we appreciate your loyalty as a customer, and we regret that the recent delay in delivery has affected your overall experience. We apologize for any inconvenience this has caused.

In regards to your concerns about the order placed a month ago, we want to assure you that we take this matter seriously. Our customer support team has looked into your queries and responded to the best of their ability. However, we understand that due to the time difference, there may have been instances where we were unable to respond promptly outside of our office hours.

We sincerely apologize for any delay in addressing your questions and want to assure you that we are working to improve our communication processes to better serve our customers across different time zones.

We value your feedback
Once again, we apologize for any frustration you may have experienced, and we appreciate your understanding and patience.

Thank you for giving us the chance to address your concerns.

Rated 5 out of 5 stars

First Time Buyer

First time shopping here (after looking at their clothes for years) and I'm so pleased I ordered!! The shipping was SO quick and the items I purchased (two sweaters) are incredible quality and look stunning! So happy with my purchase, will be buying from them again!!

July 3, 2023
Unprompted review
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Rated 5 out of 5 stars

Best to shop korean fashion

I have been shopping with Sthsweet for a while now, it is the best place to find trendy Korean fashion. The quality is great and their customer service is always responsive and helpful. Because I ordered several times, now I always have extra discounts on my orders. Also they go on sales every weekends and have new arrivals every day :)

February 22, 2023
Unprompted review
Rated 1 out of 5 stars

Very tricky website,Waste my time and money!!

They put many nice clothes on the website, but in real most of them are not in the stock. I ordered 3 items, they canceled 2 items which are 2 dresses and only have 1 item (nails product) in stock. Be careful here, on their website, it says if the order has been canceled more than 50%, the customer has right to cancel all the order. BUT, they shipped 1 item already and after that they told me , 2 other items been canceled!! This is kinda fraud. When I asked to cancel all my order, they said one item has been shipped, it is too late. So this website is very tricky, they try to sell some small things they couldn’t sell for long time and put something nice to just attract your eyes. It is not honest at all! Don’t waste your time and money!!

February 17, 2023
Unprompted review
Sthsweet logo

Reply from Sthsweet

Hello,
We are sorry for this shopping experience and we would like to address your concerns. We understand your frustrations and we apologize if you felt like you did not have enough time to cancel your order. Please note that we are corresponding with customers in various time zones. We do send out an automatic email regarding any cancellations, refunds, and shipping. Our 50% cancellation policy is open to all customers and specifically applies to customers that let us know they would like to cancel before the item is shipped. We are unable to cancel items once they have been shipped. Additionally, we have customers who order just nails products from us and we treat each item as important to our customer. We have noticed that you have received your nails we do hope that you enjoy them. Through our correspondence we have offered you a discount code and several refund options. Please contact sthsweet.com@gmail.com and allow us the opportunity to resolve this matter by accepting one of the refund options that we have sent you. In addition, we appreciate your feedback as we aim to improve our services.

Again, we apologize for this shopping experience and we hope it does not reflect badly on our service. We hope to work together to come to a solution on this matter.

Rated 4 out of 5 stars

Trustworthy Seller

EDIT (02/24/2023): Bumped my rating up by one star because Sthsweet's team was super courteous about solving an issue with my delivery. I appreciate a company that I can trust to address their errors and promise a better experience in the future.

*Left an Old Review on January 27, 2023.*

New Review After Receiving Purchase Feb. 06, 2023:

After all, I finally did receive my package (minus one item, which I was refunded for) without customs issues yesterday afternoon. With the latest arrival estimate having been updated to February 2nd, and my delivery arriving 4 days later, I'd say Sthsweet's shipping speed is reasonable although not reflective of the 2 day-expedition they claim on their website.

Their clothing quality is hit or miss. Ironically, the brand that I purchased with the most skepticism---CHOPER---ended up having the best quality among my purchases (which included brands like MyFiona and CHUU). CHOPER's jacket was pretty, fluffy, and exceptionally high quality for the price it sold at. In fact, wearing it physically modelled better than the picture previews I had viewed online. I'm definitely going to be keeping an eye out for this brand in the future.

MyFiona ended up being the biggest disappointment. One of the items (Sensibility Jacket) didn't have the appropriate colours or fabric for what was advertised online. And I confirmed my colours and scrolled through the entire gallery before and after purchasing; they completely altered the buttons from gold to a dark brown, and the material isn't soft and sheer. Rather, the fabric is both rough and thin, just overall a garment that I'd never wear in public. Wish I could attach photos.

Myfiona's pink sweater has been shedding fur all over my closet, but it wasn't expensive anyways. Trench coat is alright for the price, mostly because the style looks beautiful. Not many environments in which you could wear it however, as the materials are too thin for chilly weather but would also look too bulky when it's warm. Belt doesn't match the flexibility shown in photos.

Cardigan and miniskirt set were the best quality purchases from Fiona. However, the skirt fit oddly and would ride up immensely whenever I bent to sit down or lean over slightly. I'd be very cautious about wearing this in public.

Overall, I'd rate my experience with Sthsweet a 3/5. There are hidden gems listed on there that will amaze you with their quality once you actually get to try the item on. On the other hand, you'll have to keep an open mind when it comes to trending names like MyFiona. Some of their products really do live up to their pictures, others could've been plucked from a clearance bin at your local fast-fashion chain.

January 24, 2023
Unprompted review
Sthsweet logo

Reply from Sthsweet

Hello Lexie,

Thank you for the updated response. Your detailed review is very thoughtful and we are happy to receive all the feedback. We will definitely address your review with all our staff both the good and bad. In addition, we are sorry for this shopping experience and we would like to address your concerns.

We are happy to hear that you liked our Choper items. In regards, to Fiona, we would appreciate the opportunity at a second chance. Please contact sthsweet.com@gmail.com and allow us the opportunity to resolve this matter by sending us pictures of the Fiona items, especially the Sensibility jacket. As you may know these items are made by the manufacturers, however we will do our best to make sure that this does not happen again.

Again, we apologize for this shopping experience and we hope it does not reflect badly on our service.

Rated 1 out of 5 stars

As i said don’t deal with those

As i said don’t deal with those
So they just sent me an email that they wont take their items back and gimme my money
I won’t pay 100$ taxes for items costed me 55$!! It doesn’t make any sense
I’ve been acting nice all this time and asked for a hundred times to return the stuff but noo you just say we will see but you actually don’t move a muscle you just let the time pass by and tell me sorry we won’t be able to help you! Like yeah sure you cant
I know I’m troubling you with me but i told you to take the shipping fees thing and gimme the rest i worked hard fpr this and I won’t pay for nothing and stay quiet!

November 9, 2022
Unprompted review
Sthsweet logo

Reply from Sthsweet

UPDATE 2022-12-12: We are pleased to inform you that the package will be returned to us so we will be able to refund the order once the package arrives at our warehouse. We appreciate your patience!

----------------
Hello Aya and thank you for your review. After checking, your package is still at the customs, you can still receive it. Unfortunately if you refuse the package, we will not get the products back, it will be discarded instead. We ship all around the world, no exception, so as specified on our website, we trust our customers know the specificity of their country to receive international shipments. Our policy specifies that it is the responsibility of the customer to receive the package. We are not responsible for the customs, this is your government levying a tax on imports. If you wish to receive your package, please contact DHL to take care of the duty tax and confirm with them the calculation. Otherwise the package will be considered abandoned and will be discarded with no refund possible.

Also we are aware that in some countries, the taxes may be higher, this is why we always send the package as a gift and we mark the value below $50 USD to prevent our customers to pay taxes. Despite our best efforts, some packages get checked by the customs and when this is the case, we kindly ask our customers to pay for it. It is very unfortunate that this happened on your first order with us.

Once again we apologize for this shopping experience and we hope it does not reflect on our service.

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Rated 5 out of 5 stars

Always love shopping here

I've ordered several times from them and each time, I've had no issues whatsoever! Processing times can be long ofc since they run on a no-inventory basis, but once they have the items they arrive to your house incredibly fast. Just be patient! The first time I shopped here, one of the items ended up being out of stock and they notified me and refunded for the item. Recently I reached out to customer service to correct an issue about DHL not having the right address, and they got back to me within a day and corrected the issue for me. Customer service is very sweet, and I always love the items I receive. My go-to if I'm looking for cute knits and pretty dresses, y'know?

November 23, 2022
Unprompted review
Rated 1 out of 5 stars

Buyer beware!

Buyer beware!

Honestly the worst experience I've ever had shopping online. It took me 2 months to get my full order and took 3 shipments to finally receive it. They kept putting in the wrong shipping address and even when I notified them the first time, it kept happening.
Also, the last item that I was supposed to receive because it was on "backorder" took 2 months and several emails before they finally shipped it. I asked them why they were still selling it online if it was on backorder for so long?

September 26, 2022
Unprompted review
Rated 5 out of 5 stars

Моя первая покупка !

My first purchase on this wonderful site: reasonable prices, very fast and inexpensive delivery, items with good terms, customer service is very responsive, polite and caring guys. I highly recommend this store. I'll be back soon for another purchase.

August 27, 2022
Unprompted review
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Rated 4 out of 5 stars

I bought from this site before and…

I bought from this site before and their delivery service is fast! Really great and they seem to be the same company as Chuu.
One thing to note though is that majority of their clothes are one size, and their one size is petite size, so for people who are taller or not of petite this one-size clothing may not be suitable. Another to note is that make sure you know where the clothes are manufactured from; the quality between the clothing made in China and South Korea differ greatly. Many of my clothes made in South Korea lasted longer while the clothes from China started to tear or felt like plastic.

September 12, 2021
Unprompted review
Rated 5 out of 5 stars

A lovely experience, again !

I have ordered from chuu in the past, so I decided to try sthsweet, and I haven't been disappointed at all ! Buying korean brands in the UK is usually very difficult but sthsweet simplifies the process. The site is very easy to navigate. They also do discounted shipping rates, which is amazing as shipping is usually expensive from Korea.

My order itself went very smoothly. Processing times vary, up to 12 working days, but mine only took 5 days to process. This is similar to chuu, so expect a week on average to wait. Shipping took just over a week as well, which is great ! There were no surprise customs fees either ! You pay VAT at checkout and it's all sorted. The items in my order were all as pictured and lovely quality. Definetly worth the price and short wait.

My experience with customer service has always been great, they are really helpful and quick to respond to questions and worries. Overall, this site has made buying k-fashion so much easier and I can't recommend them enough !

September 6, 2021
Unprompted review
Rated 1 out of 5 stars

Looks like a Korea company but I…

Looks like a Korea company but I received made in china stuff.
Bought three things US$120 but they were poor quality like Taobao stuff US$10 stuff. Black color stains on my white shirts... maybe a Chinese people running a Korea company selling Chinese stuff. not worth to buy. I chose not to refund as the shipping fees is more expensive than ordering bad stuff.

July 20, 2021
Unprompted review
Sthsweet logo

Reply from Sthsweet

Thank you for your feedback and we apologize for this shopping experience.
Please understand that we distribute Korean brands, we do not manufacture the products so we cannot control where they are made. Some brands offer a mix of products made in China and made in Korea. We always display on our product page the country of manufacture.
After checking your order, the following items are as follow:
- DABAGIRL Realize My Potential Belt - Made in Korea
- DABAGIRL A Charmed Life Lace Jumpsuit - Made in Korea
- DABAGIRL Striving For Perfection Puff Top Shorts Set - Made in Chna

If the manufacturing country does not match the one displayed on the product page, please send us pictures of the label so we can compensate you and correct the info on the product page.

We apologize for this shopping experience and we will be waiting for your reply.

Rated 3 out of 5 stars

Recent purchase

I've had pretty good experiences with Sthsweet in the past. They usually deliver on time and I've been happy with the products received. However, in my recent purchase, one of the blouse was defected and I emailed Sthsweet about it with pictures and order details as requested and have yet heard back from them after a week. I was hoping for a more timely response from customer service.

July 15, 2021
Sthsweet logo

Reply from Sthsweet

Hello,
We are sorry to hear about this experience, we take pride in our customer service and we take quality matters very seriously so we check every query.
We checked your order number and cannnot find any emails regarding this on our system. Please send us images of the defective item so we can check and advise on a suitable solution, (a replacement or refund). You can contact us through our email form: https://www.sthsweet.com/pages/contact-us

EDIT 2021-10-26: we still have not yet heard from you to resolve the issue

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Rated 4 out of 5 stars

Wished that the item I bought were in…

Wished that the item I bought were in stock - but I understand why you guys would choose this process. However, I did experience not receiving one of my orders due to you forgetting to ship it.

June 5, 2021
Sthsweet logo

Reply from Sthsweet

Hello,

Thank you for taking the time to write a review :) However, we did not forget to ship the item, this item was not included in your order due to it being sold out so it was cancelled and refunded.

Rated 5 out of 5 stars

Good customer service

Good customer service. Good shipping service. Nice quality. The only thing is I have been waiting for cropped bootcut black pants to show up on the website in so long and haven't found any good piece for me. Hope to see them soon. Hace a nice day!

June 4, 2021
Sthsweet logo

Reply from Sthsweet

Hello,

We are happy that you enjoyed shopping with us! We actually have a large range of bootcuyt jeans available here: https://tinyurl.com/v98msetm

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