Stihl GB Reviews 

Website easily navigated Stihl has been in my household for many years. The quality of their craftsmanship and dependability is greatly appreciated and you have my loyalties ....Best Regards Rob

EASY TO USE AND SPEEDY DELIVERY

We have many Stihl products . They all work wonderfully and Harrys saw shop in Augusta great help always

Stihl products are great quality!
Customer service is awesome!!

When you buy a boxed strimmer from stihl after ten months the spool comes clean off . Not used in winter and the rod comes spinning out .. send it for repair which should be under warranty and to be changed £63.56 for a missing screw to be put in .. il never buy this product again!! Absolutely disgusted . Wish it was out of warranty because it could have been fixed for £20 .. save you time and hassle buy a different brand.. last time I buy this crap .

The website is excellent, easy navigation.
Description and accessories are in one place
Very easy to look for a tool and order.
If there is a need help is always available over the phone.
I have had no problem ordering any item
I highly recommend residential customer to browse on the web site rather than visiting garden centre or approved store. As all information and clips are all available on one site. It makes browsing and making decisions to buy a tool much easy. The quality of tools products is excellent.
If you need help customer services is very good

UPDATED - I previously wrote a 1 star review for Stihl. I had an unfortunate breakdown of an RMA 235 cordless mower which has lasted 2 UK summers. Not much given the heatwaves the past two years meant there is no grass to cut.

A call to customer service told me there was only 12 months warranty on the product and 2 emails later to customer support, I was still non the wiser with no useful information provided despite adding my serial number. They were not willing to help or look it up for me.

After a terrible review on here they contacted me apologising and informing me that my product was covered by a 5 year warranty but unfortunately needed to inspect it to deal with it. I have to take it to my local Stihl dealer and the problem will be sorted one way or another. This I can live with.

I have amended my initial review as their customer service has been exceptional. They have been in regular contact and provided step.by step guidance of how get it repaired or replaced. They contacted the local dealer for me and did everything. Ended up with a new mower as they other couldn't be repaired. Appreciate all the help

Our battery operated HSA60 hedge trimmer stopped working after less than 5 hours use, under warranty. Our local agent, Hampshire Garden Machinery (HGM), were excellent – they checked it out and then liaised with Stihl about whether it was to be replaced or repaired. Eventually, after much prodding from HGM, Stihl decided to replace the motor, which is where things went wrong, as Stihl do not have the required part in stock.

For the past three weeks, each week Stihl have assured me that the part will be with them in a day or two and will immediately be despatched to HGM. Last Friday Stihl told me that the part was in stock and would be on its way immediately. This morning they have emailed to say that it is due to be delivered to them this week and will then be despatched to HGM. I have absolutely no faith in any information provided by Stihl and have requested them to replace the unit. In the meantime, the hedge continues to grow…….

I already like the product and finding what I needed online was simple with a very intuitive navigation.

am incredibly disappointed with both my STIHL FSA 45 strimmer and the company's lack of support. The machine was a meaningful gift from my dad, but it suffered a catastrophic electronic failure and completely fried itself just over two years into light domestic use. An authorized dealer confirmed the repair costs are identical to buying a brand-new unit, making a premium tool an expensive piece of landfill. When I contacted STIHL directly hoping for some basic goodwill given the premature failure, they didn't help in the slightest. I expected far better durability and customer care from a brand like STIHL—I will never buy a product from them again.

Quality products that last, great price & free delivery

Easy to use and peace of mind when buying IEM product

New hedge trimmer and pruner. Well, someone has to do it! Very smooth and clear website and shopping cart / experience. High quality products with a good reputation and a similar shopping experience. All great so far!

My father loved stihl tools and used them all his life. When he got dementia I asked them for a brochure so he could look through it. It would have given him hours of enjoyment, but they wouldn't send one. The tools may be good but the company sucks. Personally I will never buy anything from them again.

Quality products

Stihl pressure washer worked once last year stored in garage. This year it won’t work - an electrician was at my house doing some unrelated work and he said the unit is not functioning. I have bought a cheaper alternative which is fine. No more Stihl products for me or my friends or the electrician. Waste of money.

This is an issue with the recent Spring cash back offer. I purchased 3 qualifying products with batteries and chargers totalling £1400+. I submitted the Stihl cashback form (1 application for all items as specified on the form) which I obtained from Stihls website and although my application was accepted I have so far only received part of the payment claimed. All e-mails to the to the company running the promotion remain unanswered.
Stihls customer service team tell me there is nothing they can do and have just referred me back the same e-mail address which is not being answered.
Having requested details of Stihls complaint process so that I can take this further, the customer service team has stopped responding.

When deciding which brand I was going to purchase, the cashback promotion was a consideration.
I believe that Stihl should accept responsibility for the process being followed and have a mechanism to address issues when they arise. If you are going to offer cashback promotion, if the full amount being claimed is not paid out there should be an explanation. Generally you can tell how good a company is, by how well they respond to problems when they arise. Sadly Stihl seem to have let themselves down.

Purchased a Stihl lawnmower two years ago from one of their suppliers. It’s been back seven times with various faults and still they can’t fix two of the faults. I chose this brand because of its reputation and the sales pitch. How wrong was I! I’m now stuck with an expensive useless mower.

Fabulous and reliable just like the products.

The site was so easy to use, several options to make buying more pleasurable , plenty of products to choose from with lots of easy ways to pay