Stimulicat Reviews 

209
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 202 reviews, reviewers had a great experience with this company. Customers frequently mention that their beloved pets instantly adore the cozy cat baskets, enthusiastically praising the amazing craftsmanship, beautiful appearance, and overall product quality. Many people note that placing online orders is completely straightforward, while packages usually arrive quickly and come with very helpful tracking updates along the way. However, some customers also noted that shipments can occasionally take a long time to arrive, with a few mentioning unexpected delivery delays or unpleasant product odors. A few other people also felt that their pets completely ignored the new items, noting that attempting returns or exchanges proved difficult without proper order details.

What people talk about most

Product

Customers had positive experiences with product, noting that their pets immediately took to the cozy beds and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are sturdy, beautiful,... See more

Order

People report ambiguous experiences with order, noting that while the process is often straightforward and... See more

Delivery service

Consumers find delivery service to be ambiguous, as some reviewers experience prompt and timely arrivals with... See more

User experience

Reviewers mention ambiguous feedback about user experience, noting that while many consumers share... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We love the new bed for our Bootz. This comany helped get us through a bit of a hiccup when we ordered two of the smaller beds when their size chart showed that Bootz would fit in the smaller one. Whi... See more

Company replied

Rated 5 out of 5 stars

I purchased this basket for my orange kitty, Nicholas....after he had "weathered" my leather sofa and got bored with other scratching posts. He immediately got into the basket and snoozed the entire... See more

Company replied

Rated 5 out of 5 stars

My cat absolutely loves his Stimulicat bed! I have to admit, he completely ignored it for the first week or so, but once he discovered it, he was hooked! He loves batting around the attached ball toy,... See more

Company replied

Rated 5 out of 5 stars

Customer service is excellent! When having difficulty locating my two baskets, Megan helped me track them down. She is a super kind, courteous, helpful and knowledgeable employee! The baskets did not... See more

Company replied


Company details

Written by the company

Welcome to Stimulicat, where enrichment, calm, and connection come together to create a better life for indoor cats. We started with one simple belief: indoor cats deserve more than boredom and inactivity. Our goal is to support their natural instincts, helping them stay mentally stimulated, active, and happy at home.


Contact info

4.1

Great

TrustScore 4 out of 5

209 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(209)

208 reviews in the last 12 months

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Rated 4 out of 5 stars

Product is as described

Product is as described. Sophia is a mature cat with definite tastes. It took her a few days to even try it. Now she uses it once or twice a day for short periods. Each time it is for a longer period of time. Think she will increase stays a little at a time. Did I mention she is spoiled and set in her ways. Laughter

November 9, 2026
Unprompted review
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Reply from Stimulicat

Thank you for sharing Sophia's experience! 💚 It sounds like this lovely lady needed a little time to decide whether her new Instinct Basket met her standards! 😹 We’re happy to hear she's gradually warming up to it and spending a little more time inside with each visit.

Some cats prefer to take things at their own pace, especially our mature and very particular feline friends! We hope the basket continues to grow on Sophia and eventually earns a regular spot in her daily routine.

Thank you for giving her time to explore and for choosing Stimulicat. Here's to winning over even the most discerning kitties! 🐾

Stimulicat Customer Care 💚

Rated 1 out of 5 stars

Save money and buy generic from Amazon.

I really question the origin story and all the hoopla about it being a company in the Netherlands when it ships from Yanwen China.

November 9, 2026
Unprompted review
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Reply from Stimulicat

We appreciate the opportunity to clarify this for anyone considering a purchase from Stimulicat.

Our Instinct Basket is not simply another generic cat scratcher. Its design is based on research into feline behavior and the natural instincts of indoor cats, with input and insights from cat behavior experts. We focus on thoughtful design, quality materials, and sturdy handwoven construction to create a product that supports cats' mental and physical enrichment. While similar-looking products may be available on Amazon or other marketplaces, appearance alone does not mean they offer the same materials, construction, or design features.

Regarding shipping, Stimulicat works with fulfillment warehouses in different parts of the world. Orders are dispatched from the warehouse selected based on availability and the most suitable shipping location for the destination. The shipping carrier or tracking route does not necessarily indicate where a company is based or where its products originate.

We stand behind the quality and design of our products, and we're sorry if the shipping arrangements created confusion. We welcome customers to judge us by the product, the care behind its design, and the support we provide.

Stimulicat Customer Care 💚

Rated 5 out of 5 stars

NOT disappointed! Thrilled

My Wally immediately took to the basket!
It just arrived, he was wasted no time getting in it, and has been playing in/ scratching on/ tumbling out of it and jumping back in.
It’s a winner!!!

November 8, 2026
Unprompted review
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Reply from Stimulicat

Wally sounds like he's having an absolute blast! 😻💚 We love hearing that he jumped right into his Instinct Basket and immediately got busy playing, scratching, tumbling, and hopping back in!

It sounds like he has already figured out all the fun ways to enjoy his new basket. That's definitely a kitty-approved purchase! 😂

Thank you so much for sharing Wally's excitement and for choosing Stimulicat. We hope his basket keeps him entertained and cozy for a long time! 🐾

Stimulicat Customer Care 💚

Rated 5 out of 5 stars

My 10 year old

My 10 year old, 17lb Christopher sniffed it and climbed right in. I am very pleased with this product and may buy more for different rooms. He uses his nails and plays with the attached toy. He wasn’t really a bed cat but he certainly likes this one. All cats are different, as we know, but this product was a big success for me. Good communication with company as well.

November 2, 2026
Unprompted review
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Reply from Stimulicat

Thank you so much for this wonderful review! 💚 We're delighted that Christopher took to his Instinct Basket right away! 😻 At 17 lbs, he sounds like quite the handsome big boy, and we're happy he has found a cozy spot that's just right for him.

We love that he's enjoying both the scratching surface and the attached toy, especially since he wasn't usually one to sleep in a bed. Maybe Christopher has finally found his kind of bed! 😂

We're also glad you had a positive experience communicating with our team. Thank you for your kind words and for considering more baskets for your home. We truly appreciate your support! 🐾

Stimulicat Customer Care 💚

Rated 5 out of 5 stars

My cat absolutely loves his Stimulicat…

My cat absolutely loves his Stimulicat bed! I have to admit, he completely ignored it for the first week or so, but once he discovered it, he was hooked! He loves batting around the attached ball toy, and when he’s finished playing, he curls right up inside and falls asleep. It’s become one of his favorite spots! I love that it’s both a fun toy and a cozy little bed. Such a great purchase! Highly recommend!

November 7, 2026
Unprompted review
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Reply from Stimulicat

Thank you so much for this lovely review! 💚 We’re so happy your kitty eventually discovered what his Instinct Basket had to offer! 😻 Sometimes cats need a little time to warm up to something new, but once they decide it's theirs, there's no turning back!

We love that he enjoys batting the attached ball before settling in for a cozy nap. A playtime spot and a comfy little bed all in one! Sounds like he has found himself a new favorite hangout. 😂

Thank you for your recommendation and for choosing Stimulicat. We hope he enjoys many more happy naps and play sessions! 🐾

Stimulicat Customer Care 💚

Rated 5 out of 5 stars

My cat use to have a cardboard…

My cat use to have a cardboard scratching pad and would tear it up quickly. When I was given this, I put it down on the floor and sat back and watched her. Of course she sniffed it, batted the ball, crawled in and that was it. She has scratched her nails but it's like her new found "safe spot"... thank you

November 3, 2026
Unprompted review
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Reply from Stimulicat

Thank you so much for sharing this! 💚 We love hearing that your kitty went through the full Instinct Basket inspection, from sniffing and batting the ball to climbing inside and making herself at home! 😻

We're especially happy that her basket has become more than just a scratching spot. Knowing she's found a cozy little safe haven where she can relax and feel comfortable means so much to us.

We hope it continues to be her favorite place to scratch, play, and unwind. Thank you for choosing Stimulicat! 🐾

Stimulicat Customer Care 💚

Rated 5 out of 5 stars

She loves it

She loves it! She was starting not to come upstairs because her claws kept catching in the stair carpet. Within two days she was back upstairs with me and has self cut her nails so I don’t have to go through the indignity of trimming claws… I’m delighted let alone the cat loving it!

November 6, 2026
Unprompted review
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Reply from Stimulicat

Thank you so much for this wonderful review! 💚 We're thrilled that your kitty has fallen in love with her Instinct Basket and is enjoying it so much! 😻

We especially love hearing that she's back to joining you upstairs. It sounds like her new basket has become a satisfying place to scratch and help naturally wear down her claws. And a little less drama over nail trimming is a win for both of you! 😂

We're so happy that she's enjoying her basket and that it's making everyday life a little easier. Thank you for sharing your experience and choosing Stimulicat! 🐾

Stimulicat Customer Care 💚

Rated 4 out of 5 stars

Our Siamese cat Spice is very picky

Our Siamese cat Spice is very picky. Only certain toys, only certain food. Try to change it and she poo poo's it, and we just wasted our money. I was very skeptical at first as she has a special pillow and my lap. Her two favorite places to lay down. Well when the basket arrived I thought it was very well made. I put it on the floor next to my chair. She sniffed around it and batted at the ball a few times and then walked away. First thing I thought was "well I guess I just threw that money away". I just left it there to see what would happen. She ignored it for the next couple days. Even jumping over a few times then looking back at it, strange. Then around the third or fourth day I saw her sitting in it and batting at and biting the ball. Later that day the dog grabbed the ball and pulled the basket around. The cat did not like that and let the dog, normally her buddy, know she wasn't happy that she pulled the basket away. I took the basket from the dog and put it back next to my chair. The cat hopped in and looked at the dog as though she was staring her down. The dog just looked back at the cat and laid down. Bottom line, Spice the cat is now using the basket daily, now tied for second place as her favorite place to lay down. First place being my lap. I would buy again.

November 4, 2026
Unprompted review
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Reply from Stimulicat

Thank you so much for sharing Spice's story! 💚 We absolutely love how this unfolded! It sounds like your very particular girl needed a few days to inspect her new basket before deciding it was worthy of her approval. 😹

And that moment when she stood her ground against the dog? We can just imagine the look! 😂 It seems Spice has officially claimed her basket and made it clear that it's hers. We're especially happy that she's now enjoying it daily, even if your lap still holds the number one spot!

Every cat has their own timeline, and Spice is a perfect reminder that sometimes a little patience pays off. Thank you for giving her time to discover her new favorite spot and for trusting Stimulicat. Give Spice some extra love from us! 🐾

Stimulicat Customer Care 💚

Rated 5 out of 5 stars

The cat basket

The cat basket. My bengal loves it. She’s using it and twisting around in it etc. Well made and definitely would recommend.

November 2, 2026
Unprompted review
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Reply from Stimulicat

Thank you so much for your lovely review! 💚 We're thrilled to hear your Bengal is enjoying her Instinct Basket, twisting, turning, and making herself right at home! 😻

It's wonderful to know you're happy with the quality, too. We designed the basket to give cats a cozy place to relax while satisfying their natural scratching and play instincts.

Thank you for your recommendation and for choosing Stimulicat! Give your beautiful Bengal some extra love from us! 🐾

Stimulicat Customer Care 💚

Rated 5 out of 5 stars

You advertise that cats love this

You advertise that cats love this. You are so right. Within 5 minutes of me opening the package and trying my best to shape it, Jasper jumped in it, rolled around in it, chewed on the ball and was scratching. I purchased 2 baskets one for my Jasper he is 15 1/2 lbs. The smaller basket was for my grandkitty Frodo. He is just 6 mos. old but same response to the basket. Thank you so much for being truthful about this product.

October 24, 2026
Unprompted review
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Reply from Stimulicat

Thank you so much for this amazing review! 💚 We love hearing that Jasper wasted no time claiming his Instinct Basket! 😻 Rolling around, chewing the attached ball, and scratching within just five minutes? That's a full basket experience right there!

And we're delighted to hear that little Frodo gave his basket the same enthusiastic approval! It sounds like both grandkitties found their new favorite spots. We hope they enjoy many more happy moments with their baskets!

Thank you for trusting Stimulicat and for sharing your experience. We're so happy our baskets lived up to your expectations! 🐾

Stimulicat Customer Care 💚

Rated 5 out of 5 stars

Bentley LOVES his new bed

Bentley LOVES his new bed. I had to order another bed and the scratching pads as well. He took to the bed right away and loves sleeping in it. What's really interesting is that his eyes turn black and he tussles with it as if it was another cat. He turns it upside down and sits on it upside down. He sharpens his claws on it. He is an only cat, but it looks like this basket is his new best friend. And it's made so well that nothing seems to affect it. I am so happy I spent the money-well worth it!

October 2, 2026
Unprompted review
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Reply from Stimulicat

Thank you so much for this wonderful review! 💚 Bentley sounds like he's having the time of his life with his new Instinct Basket! 😹 We love that it's become more than just a bed for him. It's his nap spot, wrestling buddy, scratching station, and probably his favorite playmate all in one!

And it sounds like he's putting that sturdy construction to the ultimate test with all his tossing, tumbling, and claw sharpening! 😂 We're so happy he's enjoying it so much that you've decided to order another bed and scratching pads.

Thank you for your trust and support. Give Bentley some extra cuddles from his friends at Stimulicat! 🐾

Stimulicat Customer Care 💚

Rated 5 out of 5 stars

This is a hit with my orange kitty!

I purchased this basket for my orange kitty, Nicholas....after he had "weathered" my leather sofa and got bored with other scratching posts. He immediately got into the basket and snoozed the entire afternoon. Then, one he woke up, he clawed at it ferociously! This is the first product that actually delivers as promised! .

October 20, 2026
Unprompted review
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Reply from Stimulicat

Thank you so much for this fantastic review! 💚 Nicholas sounds like he found exactly what he was looking for! 😻 First, a whole afternoon of snoozing, followed by an enthusiastic scratching session. That's what we love to hear!

We're especially happy that the Instinct Basket has given him a satisfying place to scratch and relax, while hopefully saving your leather sofa from any more "weathering"! 😂

Thank you for trusting Stimulicat and for sharing Nicholas's experience. Give your handsome orange boy some extra love from us! 🐾

Stimulicat Customer Care 💚

Rated 5 out of 5 stars

Love at first sniff.

I put the basket in my cat’s favorite sleeping spot, and she’s loved it since the first sniff. She loves sleeping, grooming and scratching in her basket, and even plays with the attached ball from time to time. I didn’t get a cushion with my basket, but I didn’t really want one so it’s all good. I call this a very successful purchase!

October 27, 2026
Unprompted review
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Reply from Stimulicat

Love at first sniff indeed! 😻💚 We’re so happy your kitty claimed her Instinct Basket right away! It sounds like she’s making the most of it, from cozy naps and grooming sessions to scratching and playing with the attached ball.

And we love that you found the perfect spot for it! Every cat has their own preferences, so it’s wonderful that she’s enjoying the basket just the way she likes it, cushion or no cushion. 😂

Thank you for sharing your experience. We’re delighted it turned out to be such a successful purchase!

Stimulicat Customer Care 💚

Rated 5 out of 5 stars

I was skeptical, and now I am a believer.

I am not always hopeful about products that claim that my cats will love them. In this case, I took it out of the package, and immediately the cats were lying in it and using it as a scratch post. It is really remarkable how much they like it. I wish I could share pics.

November 1, 2026
Unprompted review
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Reply from Stimulicat

Thank you so much for giving us a chance and sharing your experience! 💚 We know it can be hard to believe product claims when it comes to cats because they certainly have minds of their own! 😂 That's why we're extra happy to hear your kitties took to their Instinct Basket right out of the package.

Seeing them use it for both lounging and scratching is exactly what we hoped for! 😻 We love knowing they've found a spot where they can enjoy their natural instincts.

Thank you for trusting Stimulicat and becoming a believer! We truly appreciate your support. 🐾

Stimulicat Customer Care 💚

Rated 5 out of 5 stars

A Safe Home for Your Friend

I bought this basket for my rather timid calico Sadie hoping she would enjoy it like the picture showed in the advertisement. She was obviously very suspicious of it and didn’t use it. Out of desperation, I put a soft small blanket inside the basket and she immediately laid down inside and has been in there almost full-time for the last few days. Cats are unpredictable as anyone knows who has a cat. However, I think I finally found Sadie a safe and comfortable place to lay down. Therefore, I would encourage other cat parents to consider getting one of these well-made, inexpensive nests for their little friend. I am very pleased with my purchase.

October 31, 2026
Unprompted review
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Reply from Stimulicat

Thank you so much for sharing Sadie's story! 💚 We’re delighted that she finally found comfort in her Instinct Basket. Sometimes our feline friends need a little reassurance before welcoming something new, and adding her familiar blanket was such a lovely idea! 😻

We especially love hearing that Sadie has made the basket her safe little haven. Every cat has their own personality and preferences, and we're so happy you found a way to help your timid girl feel right at home.

Thank you for your kind recommendation and for trusting Stimulicat to give Sadie a cozy place of her own. Give her some extra love from us! 🐾

Stimulicat Customer Care 💚

Rated 2 out of 5 stars

No customer service

October 19 I ordered the Explorer harness in medium size and pink color. It came to $37.95 which was immediately taken out of my visa account. I have yet to receive the merchandise and I have sent three emails and I have not heard back from stimuli cat.

I also ordered an instinct basket, which I thought was the large size, but it looks small to me because my cat hardly fits in it. I did not receive that either which of course the money was taken immediately so, given the fact that I wrote a one star review about a week ago all of a sudden I get that instinct basket in the mail a couple days later. So my review is nowhere to be seen which is interesting but now I'm waiting for my last item, this explorer harness. I would really love to receive it to have faith in the system that when you order online, you really get what you ordered. So far, I am extremely unhappy. So far what I've experienced is, there is no customer service!

October 19, 2026
Unprompted review
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Reply from Stimulicat

We’re sorry to hear how frustrating this experience has been. We understand that when you place an order online, you expect to receive your items and be kept informed along the way.

However, we’d like to clarify a few details for anyone reading this review. We have an active customer service team that works hard to assist our customers and is frequently praised for its support. After checking our records, we found your two orders, #90597 and #90601. Unfortunately, no email address was provided when the orders were placed, which is why you did not receive order confirmations or shipping updates by email.

To clarify the delivery details, your Instinct Basket order was for the Small size, and tracking confirms it was delivered on October 29. Your Explorer Harness was also successfully delivered on November 1.

We’re sorry for the confusion surrounding the basket size and the lack of email updates. We would genuinely like the opportunity to address any remaining concerns and make sure you’re satisfied with your experience. Since we don’t have an email address associated with your orders, please reach out to us directly at info@stimulicat.com so our team can assist you.

We appreciate the opportunity to clarify what happened and hope we can restore your confidence in Stimulicat.

Stimulicat Customer Care 💚

Rated 1 out of 5 stars

If you want to return you must mail to the Netherlands at your cost

I ordered 3 items from them due to a Faceobok ad: a mat, a bed, and 2 chew sticks. My cat ignored all of it. I asked to return and they said try moving them around, putting toys or treats or catnip in them, etc. Cat still didn't want to use them. Then I found out I must return them to the Netherlands. That is not going to be cheap! AND the items are supposed to be completely unused so they can resell - but how does one put catnip on it and have it remain unused? So their refund guarantee is basically not true. I'm not going to throw good money after bad to ship it to the Netherlands and have them say they won't take it back. I should know better than to buy anything from a Facebook ad.

October 30, 2026
Unprompted review
Rated 5 out of 5 stars

Should have bought 2

We have purchased multiple beds and scratching items for our two cats & other than their scratching pole they haven't used any of them
The first night our fussiest cat Charlie went straight into the basket & has continued to use it day & night since. Extremely happy & purchasing another one today for Winston

October 28, 2026
Unprompted review
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Reply from Stimulicat

Thank you so much for sharing Charlie and Winston’s story! 💚 We love hearing that even your fussiest kitty, Charlie, gave the Instinct Basket his approval on the very first night! 😻 And the fact that he’s been using it day and night makes us even happier!

It sounds like Charlie has officially become the basket's biggest fan, and now Winston is about to get one of his own. We hope he loves it just as much! No more waiting for a turn or fighting over the favorite spot! 😂

Thank you for giving Stimulicat a try and for coming back for another basket. We truly appreciate your support! 🐾

Stimulicat Customer Care 💚

Rated 5 out of 5 stars

Creasy Loves It

Once I put it down on the floor he went right to it and started doing his thing. He loved it instantly.

October 29, 2026
Unprompted review
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Reply from Stimulicat

Thank you so much for the lovely review! 💚 We’re thrilled to hear that Creasy took to his Instinct Basket right away! 😻 Sounds like he knew exactly what to do the moment you put it down.

We hope it becomes his favorite spot for scratching, playing, and taking cozy naps. Give Creasy some extra cuddles from us!

Thank you for choosing Stimulicat! 🐾

Stimulicat Customer Care 💚

Rated 5 out of 5 stars

Although the shipping was a little…

Although the shipping was a little slow, the minute I opened the basket and set it down, my cat jumped right in. He played with the attached ball for a bit and then went to sleep. I think he likes it!!

October 28, 2026
Unprompted review
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Reply from Stimulicat

Thank you so much for your review! 💚 We’re sorry the shipping took a little longer than expected, but we’re thrilled that your kitty didn’t waste any time claiming his Instinct Basket! 😻 A little playtime with the attached ball followed by a cozy nap sounds like a pretty clear sign of approval!

We hope his basket becomes one of his favorite spots for scratching, playing, and relaxing. Thank you for your patience and for choosing Stimulicat! 🐾

Stimulicat Customer Care 💚

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