Stirling Mortgage Shop Reviews 

772
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 217 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff provides extremely helpful guidance, making complex financial processes remarkably easy to understand from start to finish. Consumers note that advisors are exceptionally professional, approachable, and always ready to answer any questions along the way. People deeply appreciate the transparent communication regarding fees and rates, ensuring a completely smooth and stress-free process. Reviewers also point out that the team consistently secures great mortgage deals tailored carefully to individual needs. Many customers express long-term loyalty by returning for repeated service and eagerly recommending the business to friends.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that the entire mortgage process is handled... See more

Staff

Users describe complete satisfaction with the staff, consistently praising advisors for being exceptionally... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting fast responses and expert advice... See more

User experience

Consumers find user experience to be marked by high satisfaction and professional support. Reviewers... See more

Price

Customers consistently note satisfaction with pricing, trusting the team to secure the best possible rates... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent advisors, fast responses/friendly and not pushy. Would highly recommend. After my mortgage advice I got passed onto another colleague as my house and contents insurance was due and saved £££... See more

Rated 5 out of 5 stars

I have secured my mortgage (Jan '24) and remortgage (Jul '26) with Jonnie. Jonnie and Ritchie are both very knowledgeable in the house buying game and offer the best advice. Jonnie walked me th... See more

Company replied

Rated 5 out of 5 stars

Jonnie from Stirling Mortgage Shop was very helpful- quick off the mark to get started with our mortgage, with lots of good advice and happy to answer any questions. Was recommended by a family member... See more

Company replied

Rated 5 out of 5 stars

Ricky was a tremendous help throughout both arranging our first mortgage and then remortgaging some years after. The process was unfamiliar to us which at first proved daunting, but Ricky’s patienc... See more

Company replied


Company details

  1. Mortgage Broker
  2. Home Insurance Agency
  3. Life Insurance Agency

Written by the company

As your local mortgage adviser, we are uniquely placed to find exactly the right mortgage for you with access to a comprehensive range of mortgages from across the market. Stirling Mortgage Shop has been established since 1994 and our advisers have a wealth of experiences. We are committed to providing you with the best possible service and we embrace the ethos of Treating Customers Fairly in our business. It is good for you and it is good for our business. If we treat you well you are more likely to recommend us to friends and family! YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE. Stirling Mortgage Shop is a trade name of Alexander Associates (Scotland) Limited which is an appointed representative of The Openwork Partnership, a trading style of Openwork Limited which is authorised and regulated by the Financial Conduct Authority. Stirling Mortgage Shop is a trade name of Alexanders Associates (Scotland) Ltd, which is an appointed representative of The Openwork Partnership, a trading style of Openwork Limited which is authorised and regulated by the Financial Conduct Authority Approved by The Openwork Partnership on 20/02/2023


Contact info

5.0

Excellent

TrustScore 5 out of 5

772 reviews

5-star
4-star
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1-star

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5.0

All reviews

(772)

217 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Trusted service

Clear communication, friendly service. We have used for a number of years now and trust the advice provided.

August 10, 2026
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Reply from Stirling Mortgage Shop

Great thanks Deborah -

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, trusted partner for many years (20+). Would highly recommend their services

June 15, 2026
Unprompted review
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Reply from Stirling Mortgage Shop

Thank you Andrew - Ritchie

Rated 5 out of 5 stars

Fast response and excellent advice

While excellent for all mortgage advice, Jonnie is absolutely the person you need if you have any issues getting approved, he came up with ideas and solved our problems. We've used Jonnie for two mortgages and couldn't recommend him enough.

April 29, 2026
Unprompted review
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Reply from Stirling Mortgage Shop

Thank you so much for the review - looking forward to mortgage number 3 - Jonnie

Rated 5 out of 5 stars

Excellent service

Excellent service, communication and care.
Made the process of mortgage a lot easier working with them. Thank you.

July 15, 2026
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Reply from Stirling Mortgage Shop

Thank you for the review Stuart - Jonnie / Ritchie

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Rated 5 out of 5 stars

Jonnie from Stirling Mortgage Shop was…

Jonnie from Stirling Mortgage Shop was very helpful- quick off the mark to get started with our mortgage, with lots of good advice and happy to answer any questions. Was recommended by a family member and can’t recommend him enough ourselves. Very speedy process with quick response to any queries. Will certainly use again if need be.

July 15, 2026
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Reply from Stirling Mortgage Shop

Hi Kerry - Thank you so much for the review - You know when we are if you need us - thanks Jonnie

Rated 5 out of 5 stars

Process of renewing my mortgage with…

Process of renewing my mortgage with Ricky, was seamless. Professional service, very honest throughout process and explains in a way that is straightforward. Would highly recommend

July 11, 2026
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Reply from Stirling Mortgage Shop

Thank you for taking the time to Review us Richard - We appreciate your business - Ricky

Rated 5 out of 5 stars

Can recommend this company

The Stirling Mortgage Shop has been brilliant with us over many years and they are my first choice for mortgages.

July 17, 2026
Unprompted review
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Reply from Stirling Mortgage Shop

Thank you so much for the review - It was a pleasure working with you Gemma - Jonnie

Rated 5 out of 5 stars

Highly recommend

We recently remortgaged for the first time, and Jonnie made everything so simple. He kept us up to date throughout the process.

Thank you again for all your help, we really appreciate it. Highly recommend! 👏🏽

July 1, 2026
Unprompted review
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Reply from Stirling Mortgage Shop

Thank you - Jonnie

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Rated 5 out of 5 stars

Always great to deal with

Always great to deal with, and always on hand to answer any question or issues that come up.

January 15, 2026
Unprompted review
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Reply from Stirling Mortgage Shop

Great thanks - Ritchie

Rated 5 out of 5 stars

Remortgage

Johnny helped us every step of the way in getting a remortgage & would highly recommend him for his services.

July 15, 2026
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Reply from Stirling Mortgage Shop

Thank you so much for your review - Jonnie

Rated 5 out of 5 stars

I appreciate the time Jonnie had given…

I appreciate the time Jonnie had given to find me the right affordable mortgage deal. Very honest and transparent, thank you to the whole team.

July 15, 2026
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Reply from Stirling Mortgage Shop

HI Paul - Thank you very much for the review. Pleasure dealing with you - Jonnie

Rated 5 out of 5 stars

5 stars

Jonnie has helped us with our first mortgage and subsequent renewals. Always great to deal with and goes above and beyond. Would highly recommend.

July 15, 2026
Unprompted review
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Reply from Stirling Mortgage Shop

Hi Tammy - Thank you so much for the review. So Glad we could help get you on the property ladder - Speak to you when your del is up - thanks Jonnie

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Rated 5 out of 5 stars

Excellent

Excellent, efficient and considerate support and advice - really couldn’t recommend Jonnie more highly. We trust his professionalism and knowledge completely and will return to him for every mortgage we need.

July 15, 2026
Rated 5 out of 5 stars

Mortgage renewal support

Jonathan and team were a great help to us as our Mortgage fixed term ended in May 2026. From laying out our options to finding us the best deal, nothing was too much trouble. Will definitely use in the future.

July 15, 2026
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Reply from Stirling Mortgage Shop

HI Steven. Thank you so much for the feed back - glad we could help

Rated 5 out of 5 stars

Recommend

Clear & Concise information given. Easy to set up new mortgage, with all questions answered in an friendly and informal manner.

July 14, 2026
Unprompted review
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Reply from Stirling Mortgage Shop

Thank you for the review - Ricky

Rated 4 out of 5 stars

Ricky went above and beyond to get the…

Ricky went above and beyond to get the right mortgage for me. I am now on my 6th morgage arranged though the Stirling Mortgage Shop and wouldn’t think about going anywhere else. Great service !!!

July 13, 2026
Unprompted review
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Reply from Stirling Mortgage Shop

Thank you for the review - Ricky

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Rated 5 out of 5 stars

Excellent professional service from start to finish

Excellent service from start to finish. Professional, knowledgeable, and always available to answer any questions. They made the whole process straightforward and stress-free, keeping me informed every step of the way.

July 11, 2026
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Reply from Stirling Mortgage Shop

Gary - Brilliant thank you - Ricky

Rated 5 out of 5 stars

Professional, friendly and helpful.

Ricky was very friendly and helpful. He explained all our options very clearly and guided us to the best deal available. He was very quick with our application too. I would highly recommend this company.

July 11, 2026
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Reply from Stirling Mortgage Shop

Thank you so much Michelle - Ricky

Rated 5 out of 5 stars

The team at Stirling Mortgage Shop have…

The team at Stirling Mortgage Shop have twice assisted me with mortgage renewals, and in both cases have provided me with efficient and effective solutions. They made the process simple and straightforward—would definitely recommend.

July 11, 2026
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Reply from Stirling Mortgage Shop

Thanks David, we apprecate the fact that you keep coming back, and thank you for sharing your feedback. Stirling Mortgage Shop

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