Stitchesandsteel Reviews 50

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting their excellent design and functionality, which often surpasses competitors. Many people appreciate that the products are well-suited for campervan owners, reflecting an understanding of their specific needs. The service is frequently described as fantastic, with efficient dispatch and a professional approach. However, some customers were not happy with the customer service, citing issues with communication, incorrect product information leading to unsuitable purchases, and difficulties with product returns or resolving missing parts. A few other people also felt that certain products, while comfortable, were challenging to pack away, with storage bags proving inadequate.

What people talk about most

Product

People report positive experiences with product, often praising the quality and design of items like seat... See more

Quality

Clients share positive opinions on quality. Many reviewers praise the high quality of products, describing... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the customer service,... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being helpful,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the fantastic and... See more

Based on these reviews

Rated 5 out of 5 stars

Fantastic customer service. Bought a tarp awning from them which got damaged on our first trip (we think vandalism by another campsite user). Anyway we contacted s&s team and they very kindly sent us... See more

Rated 5 out of 5 stars

I’ve bought loads of these guys brilliant quality and never no problem just wish they would do more variety in clothing hoodies shorts maybe rug for t.6 living area but apart from and the wife going m... See more

Rated 5 out of 5 stars

Great product, much better quality than rivals. Excellent communication throughout, well packaged and i received a free gift. I will be using stitch and steel again for my campervan products, highly... See more

Rated 5 out of 5 stars

I’ve used the company a bunch of times and recommend them all the time. The products are great. I think the balance between practicality, price and build quality is bang on, and they always look aweso... See more


Company details


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4.0

Great

TrustScore 4 out of 5

50 reviews

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Rated 5 out of 5 stars

Love their products

Love their products. I have the t5/6 seat covers for my van which I love and wanted to purchase some for my friend as a present, S+S went over and above to sort some out for me! Highly recommend!

April 17, 2026
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Rated 3 out of 5 stars

Poor for the inflatable mattress


I love this company, quality products and quality service….however I was gifted the inflatable mattress for Xmas and just took it over Easter for its first use. It was very comfy and solves a lot of the discomfort issues with R&R beds, however packing away, honestly destroyed me!

I saw from previous reviews and S&S acknowledge it never goes away as small as first use so in preparation I purchased a small pump to deflate and remove more air than I could manually. But this mattress is impossible to get packed away & to get anywhere near the bag provided, the bag has now ripped and I will have to go and buy something to store it in. I’ve got no issues that it won’t pack tiny again but disappointed and frustrated that S&S know this is an issue yet won’t factor this into the storage bag, this is an expensive product so just give the customer a bag that fits for the re-pack.

I am a well seasoned camper / van go’er so know that I’m not being daft, I’ve packed air beds & roll mats for years. Im genuinely considering going back to the panda topper & never putting my myself though the faff of packing this away again. S&S you can do better than this…sort a decent practical bag to store & compress!

April 9, 2026
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Rated 5 out of 5 stars

Today we visited the yard sale and the…

Today we visited the yard sale and the prices were unbelievably cheap,, extremely helpful friendly and cheerful staff well worth checking them out !!! Thank you for a lovely experience was so nice to meet the others behind the scenes also excluding baby Eddie
See you all at the next one

March 21, 2026
Unprompted review
Rated 2 out of 5 stars

I tried reaching out via the “Chat with…

I tried reaching out via the “Chat with us” option on the website and left my email address, but I never received a response to my question. They put a lot of effort into looking popular with their videos, but their customer service is really disappointing.

February 9, 2026
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Rated 5 out of 5 stars

I’ve used the company a bunch of times…

I’ve used the company a bunch of times and recommend them all the time. The products are great. I think the balance between practicality, price and build quality is bang on, and they always look awesome. I’ve only had one issue with a product and it was sorted out in record time and with excellent service. Special thanks to Vix for all the help recently - helping me buy a product no longer on the site!

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Five star service

Five star service! Great communication, driveaway awning and awning rail arrived super fast. Fantastic products that look the business.

January 16, 2026
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Rated 5 out of 5 stars

Amazing quality and customer service

We had seen their products on other vans, so wanted to get a windscreen cover. Great and easy to use website. Item arrived well packaged, with some nice freebies. The quality of the cover and the bag it comes in is extremely good value for money. Beautiful item which we will be proud to show off on our next camping trip. I had to contact customer service about an issue with a t shirt we purchased, but they contacted me quickly and rectified it and were so lovely in their contact aswell. Best customer service I have had in a long time. A joy to deal with. Will definitely be buying more products in the future.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered a few items from S+S from…

I ordered a few items from S+S from their November sale. Had a few issues with delivery and an awning rail having marks on it. They were quick to respond and promptly sent out another, with some free gear.
Haven’t fitted the awning rail or use the awning yet- so can’t comment on that. But overall so far good customer service.

December 11, 2025
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Rated 5 out of 5 stars

Great product

Great product, much better quality than rivals. Excellent communication throughout, well packaged and i received a free gift.
I will be using stitch and steel again for my campervan products, highly recommended

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

S+S Great Company

Ordered a tarp awning from S+S first one arrived and went missing couriers fault got in touch with S+S by email the following morning and they were very professional in sorting a replacement for me which I've received and they couldn't of been more apologetic for the first going missing. I highly recommend S+S and i wont hesitate in purchasing more gear from them
Many thanks for a professional service
A*************
Arwel

November 20, 2025
Unprompted review

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