Stitch Fix UK Reviews 4,756

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

i have never had a bad box from stitch fix. the stylists have always kept my profile and preferences front and centre and have always picked clothes and accessories that complement that. The clothes a... See more

Rated 5 out of 5 stars

Stitchfix has again delivered a box with some lovely clothes! All suit my personal style and all fit really well. Overall - such a great shopping experience! So much easier than trying on clothes in m... See more

Company replied

Rated 4 out of 5 stars

The clothes/items received are always a good mix. I've never had a box where I didn't keep any of the items. This means I essentially don't need to shop for clothes anymore, which is perfect for me. T... See more

Company replied

Rated 3 out of 5 stars

I tried stitch box alongside their competitor's box twice now and sadly chose to go ahead with the competitor. I loved stitch fix website and their algorithm "new" my style pretty well after months of... See more

Company replied

Company details

  1. Clothing Store

Written by the company

Stitch Fix UK Personal Stylists send clothing for you, hand-selected for your size, style & price range – no subscription required. Visit now.


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4.3

Excellent

TrustScore 4.5 out of 5

5K reviews

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Rated 5 out of 5 stars

I love my Stitch Fix boxes.

I love my Stitch Fix boxes.
Everything fits, fabulous quality and styles and designs I probably would not choose myself, but they absolutely work.
Stylists always work to my requirements and the option to rate different looks/styles means I get more personalised boxes.
Only once had to return an item and that was just as easy.

August 21, 2023
Unprompted review
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Reply from Stitch Fix UK

We're really happy to hear this feedback and we hope you continue to love your Fixes!

-Stitch Fix

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Rated 1 out of 5 stars

So disappointed in what I have received…

So disappointed in what I have received in both boxes. The most recent one came yesterday and three of the items I didn’t even bother unfolding. Everything was back in the box and sealed up within a hour. The AI clearly isn’t working, I filled out all the requirements on my profile and did daily shuffles, yet the clothes were boring and frumpy. The second box contained a near identical item to one I returned in the first one.

August 16, 2023
Unprompted review
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Reply from Stitch Fix UK

We're so sorry to hear you're disappointed with your Fix, Michelle. It can take us a bit of time to understand your look, and we'd love another chance to style you. Please send an email to hello@stitchfix.co.uk if you'd like to have a chat.

-Stitch Fix

Rated 1 out of 5 stars

Almost 200 pounds has been taken from…

Almost 200 pounds has been taken from my account even after I unsubscribed from the account I made on stitch fix and they are terrible to get hold of even though I have written emails to them about it they haven’t got back to me don’t use this site it is a scam

August 10, 2023
Unprompted review
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Reply from Stitch Fix UK

Hi there,

We're sorry to hear you were charged. This can occur if your return date has passed and the return tracking hasn't been updated. If you have already emailed us, we would have replied within 48 hours so please check your emails. We'd be happy to help further there.

-Stitch Fix

Rated 1 out of 5 stars

It is impossible to pause 'fixes' for…

It is impossible to pause 'fixes' for more than 3 months and also impossible to deactivate your account.

August 9, 2023
Unprompted review
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Reply from Stitch Fix UK

Hi Bogdan,

We currently have different schedules for Fixes but if you pause them, this can be up to 6 months. You can also cancel your auto-ship. To do this, please navigate to 'manage automatic Fixes' or you can email us at hello@stitchfix.co.uk.

-Stitch Fix

Rated 5 out of 5 stars

Highly recommend

Highly recommend, very happy. So straightforward, stylist sent excellent choices, and I kept all that was sent. Lovely quality and so easy.

August 2, 2023
Unprompted review
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Reply from Stitch Fix UK

This is great to hear Charlotte and we hope you love wearing what you kept!

-Stitch Fix

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Rated 1 out of 5 stars

Disappointing and daylight robbery!

Disappointing and daylight robbery!
I was so excited to start stitch fix, thinking I’d have someone who would help find clothes to suit my body shape etc. I’ve received 4 boxes - the first 2 boxes I reluctantly kept 1 item as I was clinging onto the idea/hope that it was successful. The next 2 boxes I kept nothing (and still had to pay the £10 charge fee each time). The stylists don’t listen to you, and seemingly don’t bother to read the long questionnaire you fill out. The amount of times I said I wanted nice going out tops with short sleeves and got either every basic tees or tops with straps / cap sleeves. And all very frumpy, not stylish! So frustrating. Needless to say I’ve just cancelled future orders and will never try using this business again.

August 7, 2023
Unprompted review
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Reply from Stitch Fix UK

Hi there, we’re sorry to hear you're unhappy. Thank you for taking the time to explain your experience. We'd like to try again, if that’s ok? If you haven't already, please drop us an email at hello@stitchfix.co.uk. We hope to hear from you soon.

-Stitch Fix

Rated 1 out of 5 stars

Hopeful but disappointed

Was really hopeful (love the idea of Stitch Fix) but really disappointed. I requested casual maxi dresses with sleeves (I always cover tops of my arms) and specifically said no midi dresses (explaining I’m tall and they just don’t suit) along with sone going out tops. In the pre send selection all dresses were midi. I declined all reminding them of my requirements. My fix arrived and only included one dress…which was sleeveless and tops that I’d say were casual rather night out dressy! I really wanted to be introduced to new brands and some great pieces but wasn’t listened too and felt really it wasn’t worth the fee.

July 27, 2023
Unprompted review
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Reply from Stitch Fix UK

We're so sorry to hear you're disappointed with your Fix, Liz. It can take us a bit of time to understand your look but your stylist should be paying attention to your preferences. We'd love another chance to style you. Please send an email to hello@stitchfix.co.uk if you'd like to have a chat.

-Stitch Fix

Rated 1 out of 5 stars

Dreadful

Dreadful. They don't actually look at what you've specified. My first box was nothing that i wanted but due to ill health I ended up stuck with and had to sell the items. The second box despite my prefences of no spaghetti straps of khaki, was spaghetti straps and khaki! Along with the same shirt from the previous box. Lost another ten pounds for not even one item which is h8vely disappointing.

August 1, 2023
Unprompted review
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Reply from Stitch Fix UK

Hi Sarah, we’re sorry to hear you're unhappy. Thank you for taking the time to explain your experience. We'd like to try again, if that’s ok? Please drop us an email at hello@stitchfix.co.uk.

We can also extend your return date if needed in the future.

We hope to hear from you soon.

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Rated 5 out of 5 stars

Fantastic service

I can’t recommend Stitchfix highly enough. I’ve had 16 fixes and it has completely changed how I dress. I was always a very unimaginative shopper / dresser and now I have so much choice of pieces that I really love. It has the perfect balance of choosing pieces which fit my style but also pushing me to try wearing something I never would have before. I always look forward to my next fix and generally keep 2 - 3 items, sometimes all.

July 20, 2023
Unprompted review
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Reply from Stitch Fix UK

This is really great feedback to hear Claire and we hope you carry on enjoying the items you've kept from us!

-Stitch Fix

Rated 1 out of 5 stars

Tried two fixed

Tried two fixed. Both ignored my budget completely. What's the point in asking for a budget your stylists will completely ignore?
Can't zoom in on photos of clothes. How basic of a function is this??

July 19, 2023
Unprompted review
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Reply from Stitch Fix UK

We're so sorry to hear you're disappointed with your first couple of Fixes, Joe. It can take us a bit of time to understand your look, and we'd love another chance to style you.

As for being able to zoom in on images, unfortunately this is a limitation we have due to the image resolution. However, we do our best to show the colours and materials. Please send an email to hello@stitchfix.co.uk if you'd like to have a chat.

-Stitch Fix

Rated 4 out of 5 stars

I love the variety of clothing that I…

I love the variety of clothing that I have received, the quality of the fabrics,styles at cut.
Stitch fix has enabled me to choose clothing that I normally wouldn't have considered would suit me.
If I don't like a garment I can just return it, no fuss.

July 19, 2023
Unprompted review
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Reply from Stitch Fix UK

We're glad to hear our service has been easy to use and we hope you've been able to keep some great items!

-Stitch Fix

Rated 3 out of 5 stars

Received petite jeans...am 5"10

I generally like stitch fix but I do query whether a stylist looks at anything at all or in detail. I've just been sent petite jeans, when they know I'm 5"10 which is a bit disappointing

July 13, 2023
Unprompted review
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Reply from Stitch Fix UK

Hi Emily,

Thanks for leaving some feedback. Your Stylist should always be taking your fit and sizing preferences into account, and we're sorry that wasn't the case with your recent Fix. I can confirm a stylist looks at every Fix and will also write your note too, so we hope we get the chance to get your Fixes right in the future.

-Stitch Fix

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Rated 5 out of 5 stars

V happy with my first box!

So, I’m a nightmare to shop for, I won’t even do it, so I was pretty negative going into this process, though I did like the look of a lot of the ads coming through my Insta page, so I went for it. I’ve just received my first box after a bit more swiping on design ideas I liked. It’s a really simple process, which I like. 1 of the items feels like it was made specifically for me, the fit is that good, and another was also lovely. I’m keeping 2/5 items, though I could defo see why the 5 were put together. Lovely personalised comment and style ideas. Though the prices seem high to me because I haven’t been shopping for ages, I’m sure they’re aligned to the high street. So far so very very good! Thanks Paula & Stitch Fix, you’ve brightened my day! Also, v happy they ship via Royal Mail.

July 10, 2023
Unprompted review
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Reply from Stitch Fix UK

Thanks for the review Rebecca and we're really glad to hear our service worked well for you. We also hope you're enjoying wearing those items you kept too!

-Stitch Fix

Rated 1 out of 5 stars

Scammers

Scammers. I had a free trial with a £10 credit yet they continuously tried to take money from my bank account. I cancelled my account, unsubscribed and have never received any products or services from this company. Now several months have passed and they have taken money out of my bank account without my consent.

July 1, 2023
Unprompted review
Stitch Fix UK logo

Reply from Stitch Fix UK

Hi Alisha,

We're sorry to hear you've been charged unexpectedly. It sounds like your 1st Fix was probably cancelled but you had a gap in your subscription, which has now come along again. We charge a £10 styling charge for every Fix and we try 3 times to charge you if the charges fail. If you wish to cancel, you can always contact us via hello@stitchfix.co.uk.

We hope this is all sorted for you soon.

-Stitch Fix

Rated 5 out of 5 stars

Diastasis recti is the reason I've come...

Diastasis recti is the reason I've come to stitch fix as I was really struggling to find clothes that were flattering and made me feel confident when going back to work and for the summer. I've had one fix so far and I really feel like the stylist listened to what I needed (the list was long and precise!) and sent me some beautiful clothes I'm really excited to wear. It was a lot of money to spend on myself but it's totally worth it. Can't wait for the next one! Thanks again 😊

June 24, 2023
Unprompted review
Stitch Fix UK logo

Reply from Stitch Fix UK

We're really glad to hear your first Fix went so well for you and we hope you enjoy wearing your new items!

-Stithc Fix

Rated 1 out of 5 stars

Paid no attention to my preferences

Paid no attention to my preferences. I asked for dresses and skirts to wear to work and specifically said no bags, jackets or trousers, as I didn’t need to purchase any of those items. However, my whole list of suggested items were handbags, trousers and jackets. They suggested one skirt, which did fit my specifications, but I didn’t like it. Waste of time.

March 18, 2023
Unprompted review
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Reply from Stitch Fix UK

Hi there,

Your Stylist should always be taking your requests, fit and sizing preferences into account, and we're sorry that wasn't the case with your recent Fix. We advise adding these items as ones to avoid on your profile so they aren't suggested to your stylist and we hope we get the chance to get your Fixes right in the future.

-Stitch Fix

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Rated 5 out of 5 stars

The suggestions were exactly what i was…

The suggestions were exactly what i was looking for. While i didn't take all the clothes, usually 3-5 items were kept.

I used Stitchfix for 4 months and now i have taken a pause.

March 14, 2023
Unprompted review
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Reply from Stitch Fix UK

We're glad those items worked for you James and we hope to style you again in the future!

-Stitch Fix

Rated 4 out of 5 stars

Almost 5*!

I've been using stitch fix for over a year and have updated my wardrobe through them and now feeling much happier with what I'm wearing rather than the same old thing all the time!

I've only had one issue with the quality of the clothing with a seam going on an item I had worn once, but was offered either a refund or replacement with no issues at all.

If you spend the time to preview your fix and occasionally pop on their website to say what you do and don't like, the clothing that comes is to your style.

The only thing stopping me from giving a 5* review is the short time between 'fixes' - the longest possible is 3 months and for someone who often didn't go clothes shopping for years at a time this is a bit too often/too costly and I feel a 6 month option would be perfect for me (but appreciate I'm not their only customer!)

April 13, 2023
Unprompted review

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