Stitch Fix Reviews 33,227

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products and the excellent user experience. Many people appreciate the staff's ability to understand their style and provide personalized selections, often exceeding expectations with on-trend and well-fitting items. The variety of products available is also a significant plus, allowing customers to find pieces that perfectly suit their needs. However, some customers expressed dissatisfaction with the pricing, finding certain items to be expensive for the perceived quality. There were also occasional concerns about stylists not always adhering to specific requests or sending items that were too similar to previous purchases, leading to a lack of variety. A few people also noted issues with sizing inconsistencies and receiving items that did not match their style profile despite providing detailed feedback.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers appreciate the personalized styling,... See more

Quality

Clients share positive opinions on quality, frequently praising the great quality, variety, and fit of the... See more

Staff

Reviewers mention positive feedback about staff. Many customers praise their stylists for being attentive and... See more

User experience

Consumers generally express satisfaction with the user experience, often highlighting the personalized... See more

Price

Users describe ambiguous interactions with price. Many reviewers find prices reasonable, good, and even... See more

Based on these reviews

Rated 4 out of 5 stars

I like variety of products Stitch Fix carries and I enjoy being able to purchase my own choices online through this site. The "fixes" are variable however. Some stylists are great initially and then... See more

Rated 5 out of 5 stars

I had an amazing experience with Stitch Fix—easily a 5-star service! Everything from the styling to the fit felt personalized and spot on. It honestly felt like they just get my style without me hav... See more

Rated 5 out of 5 stars

I appreciate the variety of clothing options that suit my style. Always good quality and sizing has not let me down. Stylists seem to pay close attention to feedback and it shows in the selections I g... See more

Rated 5 out of 5 stars

I go through phases with StitchFix. I'd been away for a while (for no particular reason), but clicked on an advertisement featuring a cute outfit. I really like the "Freestyle" where I can simply pick... See more


Company details

  1. #69 of 118 best companies in Fashion Accessories Store
  2. #142 of 291 best companies in Clothing Store

Contact info

4.2

Great

TrustScore 4 out of 5

33K reviews

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Rated 1 out of 5 stars

Nothing as requested or showed as my…

Nothing as requested or showed as my likes with every order that’s been sent. I have put specifics shared my hearts on things and followed up on each order and just random items continue to be sent

April 8, 2026
Rated 5 out of 5 stars

Stylists Listen and the Quality and Variety are Nice

The stylists really try to listen to what you like, want, and/or need. I generally receive my "fix" a little earlier than expected. Its always packaged beautifully, and it's like getting a gift! I never check beforehand to see what's included because I like the surprise. That's a great feature though. My favorite part is actually the ideas that they give you to put your outfits together, and include the pieces you've purchased in the past. The quality of the clothes they've sent me is amazing. There's usually a good variety, and with the discounts you get from your purchase, the total package is sometimes a really great deal.

April 15, 2026
Rated 5 out of 5 stars

Enjoy stitch fix knowing that I have a…

Enjoy stitch fix knowing that I have a couple cute outfits coming my way without having to go shopping, and having the ability to choose what I like and don’t like early on. I have so many great pieces in my closet because of you

April 8, 2026
Rated 3 out of 5 stars

No live customer service. Instructions for returns not abundantly clear.

I think the site is a bit difficult to navigate. I think the stylist did a nice job, but it certainly would be nice to be able to talk to her! I do not like that there is actually no customer service person that you can talk to live. Especially when you are new to the company and some instructions about returns are not clear.

April 16, 2026
Rated 5 out of 5 stars

I love getting surprise items

I love getting surprise items, its like Christmas. The items were to my liking, just not always fits well.
I do always get at least one item I love and keep.

April 16, 2026
Rated 4 out of 5 stars

Stitch fit was ok I did get a couple of good things!

Stitch fit was ok I did get a couple of nice things from them.. I just could never connect to the right shopper, and I was charged the fee of 225 twice.. and I had never purchased anything!
They apologized and things worked out.. But in the big picture it is a great idea for one that is too busy to shop.

July 30, 2025

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