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Stockmann Reviews 

1
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TrustScore 3 out of 5

3.2

Department Store
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Company details

  1. Department Store

Written by the company

Founded by Heinrich Georg Franz Stockmann in 1862, Stockmann has been a cornerstone of Nordic retail for over 160 years. What began as a small glassware shop in Helsinki has evolved into one of the largest department store chain in Northern Europe, renowned for exceptional quality, service, and style. Spanning more than 50,000 square meters across ten floors, it stands as a landmark destination in the heart of Helsinki. Today, Stockmann operates seven department stores across Finland, Estonia, and Latvia, alongside our comprehensive online store at stockmann.com. We pride ourselves on offering carefully curated selections of international fashion brands, Finnish design classics, premium cosmetics and quality home products. Our stores provide specialized services including beauty salons, wellness facilities, dining options, and a dedicated Service Point on the eighth floor that assists international shoppers with tax-free services in multiple languages. As part of Lindex Group, Stockmann continues to honor its heritage while embracing innovation, combining the best of traditional retail excellence with modern multichannel shopping experiences. Whether you visit us in-store or online, our commitment remains unchanged: to be your trusted marketplace for a good life, offering exceptional products backed by the outstanding customer service that has defined us for generations.

Contact info

3.2

Average

TrustScore 3 out of 5

1 review

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3.2

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(1)

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Rated 1 out of 5 stars

Strongly dissatisfied with the service

Strongly dissatisfied with the service. I had purchased a product and didn't receive it within the stipulated time framework. The goods cost almost 200 EUR. I have asked for a full refund, in return I have just got a generic AI message with the formalities about how they were going to reply as soon as possible. The company is a fraud! STRONGLY ADVICED - AVOID!

March 7, 2025
Unprompted review
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Reply from Stockmann

Thank you for sharing your feedback, and I’m genuinely sorry to hear about your experience. This is certainly not the impression we want to leave. We apologize for the delay in your delivery and for the frustration caused by our earlier replies. We understand how disappointing this situation must be, especially with a purchase of this value. We appreciate your patience and the opportunity to improve.

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