I haven’t received my order that was placed over 2 months ago. I have shown them proof that Postnord has not delivered it, it’s still pending. Stofkiosken has not offered any solution and stopped answ... See more
Company replied
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Spent over 1500 dkk and they sent it in a plastic bag that was so heavy that eje i recieved it fabric was hanging out of The back extremely dirty and even had holes in it!!! I wrote and e-mail to they... See more
Company replied
Order date 5 Oct. I have paid for the goods but 16 Oct. I have still not received goods. I have tried to contact them. But there is no email, phone no. or chat. The Tracking no. for the parcel w... See more
Company replied
I have been waiting for the delivery of my order for over a month. When I try to get information, they shunt me from the German customer service email to the British. Yet no response. Cannot reach any... See more
Company details
Written by the company
Hjertelig velkommen hos stofkiosken.dk – din online-shop for både stoffer, metervarer og meget mere. Stoffer til alle syprojekter ... og det passende sytilbehør.
Contact info
Osterbrooksweg 35-45, 22869, Schenefeld, Germany
- +45 89 880 279
- kundeservice@stofkiosken.dk
- stofkiosken.dk
2.2
Poor
4K reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I haven’t received my order
I haven’t received my order that was placed over 2 months ago. I have shown them proof that Postnord has not delivered it, it’s still pending. Stofkiosken has not offered any solution and stopped answering.
November 20, 2025
Unprompted review
Reply from Stofkiosken
Thank you for your feedback.
We are very sorry to hear that you have not received your order and fully understand how upsetting this must be after such a long time. This is certainly not the experience we want you to have.
Please contact our customer service team again with your order details so we can review your case carefully and work together to find a solution as quickly as possible. We truly appreciate your patience.
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11 days and no trace of my parcel/goods
Order date 5 Oct. I have paid for the goods but 16 Oct. I have still not received goods.
I have tried to contact them. But there is no email, phone no. or chat. The Tracking no. for the parcel with GLS tells me that the parcel does not exist.
On the website I get into these neverending loops on how to avoid that the customer contacts us. The website is .dk but the company is German.
October 16, 2025
Unprompted review
Reply from Stofkiosken
Vi beklager virkelig, at du endnu ikke har modtaget dine varer, og forstår fuldt ud din frustration.
Det er ikke acceptabelt, at betalingen er gennemført, men pakken ikke kan findes, og at det har været svært at komme i kontakt med kundeservice. Din feedback er vigtig for os og vil blive taget alvorligt for at forbedre både ordreopfølgning og kundeservice.
Vi anbefaler, at du kontakter vores kundeservice via kontaktformularen på hjemmesiden, så vi kan undersøge din ordre individuelt.
1500 dkk for dirty and ruined fabric
Spent over 1500 dkk and they sent it in a plastic bag that was so heavy that eje i recieved it fabric was hanging out of The back extremely dirty and even had holes in it!!! I wrote and e-mail to they customer service but the never answered…. Extremely bad customer service and why sent such a big order I a plastic bag when it obviously can hold it … it’s been over a year now and still no answer
October 1, 2021
Unprompted review
Reply from Stofkiosken
Kære Laura
Tak for din anmeldese og jeg beklager emget. Det er naturligvis ikke i orden.
Venligst send mig fotos og mere præcis forklaring på fejlene her til eller til: kundeservice@stofkiosken.dk, så kigger jeg på din sag.
På genrhør!
Do not buy there!
Do not buy there!
I ordered fabric 3 weeks ago for 1700 DDK and haven't received anything yet. Soon the summer will be over and I'll get the fabric for my garden cushions for Christmas. Perfect!
I don't get an answer either and I will ask for my money back. If you do not react I will take further steps.
August 4, 2022
Unprompted review
Reply from Stofkiosken
Kære Lina Dagher
Tak for din anmeldese, jeg beklager meget det sene svar og ikke mindst den forsinkede levering. Undskyld!
eg har tjekket op på din ordre. Den blev leveret d. 10.8.22:
Status:
The parcel has been delivered.
Delivered on:
10-Aug-2022 at 15:19 o`clock
19 days and nothing
19 days since ordering. No update, no product.
I reached out since it’s been close to 3 weeks and my package has not even been sent yet. Even though it said 5-7 day delivery span. I have not yet received a reply from customer service and no update what so ever on the order. I won’t be using this site again and now I would very much like my money back, we shall see how long that takes.
June 23, 2022
Unprompted review
Reply from Stofkiosken
Kære Eleanor
Tak for din anmeldelse.
Venligst send mig dit ordrenummer, så skal jeg få ordren annulleret.
På ngehør!
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A bit slow but the delivery is very fine
I guess they need to cut the fabric, which takes a lot of time. I got my ordered goods within Okay time and they are what I have expected.
April 21, 2022
Reply from Stofkiosken
Dear Kaiyo XIAO
Thanks a lot.
super service
April 8, 2022
Reply from Stofkiosken
Kære Bodil Lerche
Mange tak. Det er godt at høre, at du er tilfreds med servicen hos os.
God dag!
Very long delivery
Placed My order more than a week ago. And acording to delivery status it isn’t even shipped from the Company yet. And no contact from the company???
March 28, 2022
Unprompted review
Reply from Stofkiosken
Kære kunde
Tak for din henvendelse!
Jeg har tjekket op på din sag og din pakke er på vej:
25.03.2022. Kl. 10:33
The parcel data was entered into the GLS IT system; the parcel was not yet handed over to GLS/ Germany Tornesch
Du kan følge din pakke her:
https://www.gls-pakete.de/en/parcel-tracking?match=251570724332
God dag!
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Reply from Stofkiosken
Kære Anna Marie Gren
Mange tak for din konstruktive tilbagemelding. Vi arbejder på, at forbedre vores leveringstider.
God jul!
Super service og tak til Signe bonnesne…
Super service og tak til Signe bonnesne for at løse et problem lynhurtigt
November 3, 2021
Unprompted review
Reply from Stofkiosken
Kære Jane Thorsen
Mange tak for din positive feedback.
God dag!
Mvh. Signe Bonnesen, Stofkiosken.dk
Fast delivery and if there are…
Fast delivery and if there are problems, they will be reported back immediately.
Really good service.
October 22, 2021
Reply from Stofkiosken
Kære Suzan
Mange tak for din positive tilbagemelding og god jul!
Extremely slow delivery :-(
July 16, 2021
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God kvalitet og hurtig levering
July 3, 2021
My order never arrived.
June 15, 2021
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God service👍🏻
April 16, 2021
God kvalitet og hurtig levering
April 9, 2021
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