StomaBags Reviews 174

Jose M. is a STAR! Always very polite and helpful. It is always a pleasant experience to work with him, as well as with other customer reps from StomaBags as well.

Jose M. was helpful!

Extremely helpful customer service - they helped me take care of an issue with a backorder.

Thank you Saul.
This was my first time ordering with this company.
Saul make the experience quick and easy.
He emailed me the tracking information and made sure I received his email.
My package arrived quickly!
Great Customer Service.
I will definitely be ordering my supplies from SB

My experience with Marina was professional, efficient, helpful and timely. Great customer service experience.

Support really helped me complete my order

Jose and Cruz are amazing. They are very helpful and have tried their best to address my need.

After a disastrous experience with another supplier, I wasn't expecting the excellent care and help I got from Stomabags customer service star Saul H. There was a mix-up on an order, which I have to have muled to my home in Ecuador by a commercial courier. Saul not only solved the problem of the incorrect order in one phone conversation, he helped me with details and pricing on several other products. He also cleared me to donate the incorrect products to a medical supply charity here in Ecuador and to credit me for them.

Living abroad, I have had nothing but problems with other suppliers and their "customer non-service"- and am so impressed with Saul H. not only will I continue as a Stomabags.com customer, I'll be asking for Saul every time I reorder.

The customer service is amazing especially Jose Neveda! This is the first time I have ordered from Stoma bags, and because of Jose I will continue to order from them .I woukd definitely recommend this company to others.

I was able to find the nighttime drainage bag (I have a Urostomy) that I prefer from stomabags.com. They arrived very quickly and they were reasonably priced. Customer service is very helpful and friendly but I did place this order online without their assistance this time. This is my second order from this company and I will buy from them again.

I was having problems making the purchase for the ostomy bags , Jose M was a great customer service, very helpful and diligent.

My mother needed some ostomy bags asap. I started and chat with Marianna and she was able to help get the right ones ordered and overnighted to me. The customer service was wonderful.

So very helpful and a joy to correspond with!

She is superb agent.
Very patient and prompt on answers.
Process my order personally!!

Great customer service by Jose Nevada replacing our damaged shipment on a rush delivery after pictures was submitted. highly recommended.

Our packages arrived damaged by the delivery driver as it was still leaking in the box which was well packaged, but Jose Nevada took ownership of the issue and sent replacements on a rush order. thank you.

I had a crisis and needed supplies right away. The site did not provide fast shipment options. Using chat, I talked to Mariana. She figured out that we could still do overnight even though it was after the cutoff by shipping from a different time zone. Of course overnight is expensive but this was a lifesaver.

An Ordering Problem...
The Checkout Page wouldn't allow me to just pay with a credit card so I turned to the Chat link, which connected me with Mariana. She was very helpful and checked the stock on the item I want. She then solved my problem by assisting me in placing my order. Five Stars for Mariana!!!

Mariana was extremely helpful assisting us with incorporating our tax-exempt certificate on your website. Very fast and efficient. Thanks for having chat available to your customers that know how to help!