The owner and the team at Stone Traders are the absolute best. Great product but the helpfulness and care and service is exemplary. I couldn't recommend them highly enough.
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See what reviewers are saying
Used beautiful Kandala Grey porcelain slabs from Stone Traders, easy to clean, non slip patio pavers. Neil and and his team completely transformed our garden. Very professional, friendly and helpful,... See more
Company replied
Mostly everything was good, communication re delivery excellent. The only problem was that one of the 15 slabs was broken. Although I could see the odd bits on the pallet somehow I miscounted the numb... See more
Excellent all round, from first telephone contact to ordering, admin, pricing etc to final delivery, all in a matter of a few days. Our sandstone slabs were delivered yesterday on time, with a very h... See more
Company details
Written by the company
Registered in 2007, Stone Traders UK Ltd is a leading importer and distributor of natural stone and porcelain paving, with a strong focus on ethically sourced materials. We supply both trade professionals and individual homeowners across the UK, offering flexible ordering options — including the ability to purchase by the square metre rather than full pallets — alongside reliable nationwide delivery. Our extensive product range is suited to a wide variety of outdoor applications, from patio installations to garden design and larger landscaping projects. Combining quality materials with practical purchasing options, we aim to provide dependable solutions for projects of all sizes.
Contact info
Gregory's Yard, Lucas Green Rd, West End, GU249YB, Woking, United Kingdom
- 01483 472521
- info@stonetraders.co.uk
- stone-traders.co.uk
4.7
Excellent
582 reviews
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Replied to 50% of negative reviews
Typically replies within 1 week
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What a friendly and helpful service!
What a nice company! I needed a few pieces of Tandur grey patio tiles to replace some damaged on my patio - nothing to do with the quality of Tandur tiles, more the unprofessional way they were laid several years ago by the paving company I used. I phoned Stone Traders twice to discuss availability, the first time speaking to a gentleman whose name I didn't get, and the second to Karen. Both were very friendly and helpful; I understood that they were waiting for a new delivery but there might be some odd bits around the yard. I then visited the company in West End and spoke to the same gentleman and Karen. The gentleman was very patient and friendly and took me around the yard where we met another gentleman. They searched the yard for me and they eventually found sufficient numbers of the pieces I required. I have used Stone Traders before and I will certainly use them again. It was a pleasure doing business with everyone involved in the company.
August 18, 2022
Unprompted review
Reply from Stone Traders
Hi Tim
Thank you for your kind review regarding the service you experienced with us recently. We were more than happy to assist you & look forward to seeing you again soon.
Regards
Lynn Westbrook
Sales Advisor
sales@stonetraders.co.uk
OK i will to meet you soon.❤️❤️
August 14, 2022
Unprompted review
Satisfied customer.
Karen was very informative about the stone we had chosen, there was no pressure from her to buy something more expensive. Delivered as promised. The delivery driver went above and beyond to place the pallets where we wanted, 5 stars to him as well.
August 2, 2022
Unprompted review
Reply from Stone Traders
Dear satisfied customer
Thank you for taking the time to post a review for Stone Traders. It makes us very proud to receive such a good review & we are glad you have been happy with our service.
Regards
Lynn Westbrook
Stone Traders UK Ltd.
Next day delivery- brilliant service
Requested next day delivery - the stone arrived the next morning and in good condition. I couldn’t have asked for better service. Well done Stone Traders and Goodall delivery.
July 21, 2022
Unprompted review
Reply from Stone Traders
Hi Maureen,
Thank you very much for writing a review so soon after receiving your goods! We're thrilled to hear you were pleased the service we provided.
We hope you enjoy your patio.
Kind Regards,
Teddy Killingley
Sales Advisor
sales@stonetraders.co.uk
Excellent service from arriving at…
Excellent service from arriving at stone traders and being shown the range available in their well presented display area, great advice from Ted and Edd stones selected swift payment process after agreeing prices , delivery offered at a very reasonable rate and very quick time frame . Delivery time and date selected and delivered as agreed could not of been easier or quicker thank you
July 13, 2022
Unprompted review
Reply from Stone Traders
Hello Mark,
We really appreciate you taking the time and effort in writing a review of your experience here at Stone Traders.
We're very happy to hear you felt well looked after in the sales process and that everything ran smoothly for you.
Thank you very much and look forward to hearing from you again.
Kind Regards,
Lynn Westbrook
Sales Advisor
sales@stonetraders.co.uk
Well done Stone Traders
Really fantastic support and advice from Ed and the whole team. Friendly and informative and definitely not a 'hard sell' like you get in some places. Delivery arrived on time and the finished patio area looks great. Keep up the good work.
Will definitely return when we have our next project to sort out!!
June 28, 2022
Unprompted review
Reply from Stone Traders
Hello Mr Jones,
Thank you so much for taking the time to write a review of your experience with us here at Stone Traders.
We're thrilled to hear you felt as if you were well looked after in the sales process and that you were pleased with both the delivery and finished patio.
We look forward to hearing from you again in the future.
Thank you once again,
Kind Regards,
Lynn Westbrook
Sales Advisor
sales@stonetraders.co.uk
great product and excellent service
June 27, 2022
Unprompted review
Reply from Stone Traders
Hello Ulrich,
Thank very much for taking the time to write a review.
We're pleased to read your comments regarding our products and service.
Kind Regards,
Lynn Westbrook
Sales Advisor
sales@stonetraders.co.uk
Karen was very helpful in making the…
Karen was very helpful in making the choice of porcelain and in spite of a mistake she fixed the problem to my complete satisfaction. Would very happily deal with this company again.
May 13, 2022
Unprompted review
Reply from Stone Traders
Hi Mark,
Thank you for taking the time to write a review.
We're pleased to read despite a mistake at our end, we were able to rectify a situation for you. Thank you for your kind words.
Kind Regards,
Lynn Westbrook
Sales Advisor
sales@stonetraders.co.uk
Garden makeover
Used beautiful Kandala Grey porcelain slabs from Stone Traders, easy to clean, non slip patio pavers. Neil and and his team completely transformed our garden. Very professional, friendly and helpful, simply couldn’t rate them high enough. Left the site tidy every day. Standard of workmanship excellent, will use them again for future driveway project!
May 11, 2022
Unprompted review
Reply from Stone Traders
Hi Alison & Mark,
Thank you for 5 star review. It's great to read your comments regarding your stones and that Neil and his team did an excellent job in laying your porcelain patio. We hope you enjoy it!
Thank you for the recommendation.
Kind Regards,
Edwin M Starnes
Sales Advisor
sales@stonetraders.co.uk
Excellent product and service
Excellent selection of paving slabs. Karen and the team gave good advise and help selecting product. Once they were paid for they were held FOC until needed. Delivery was excellent, on time and slabs lifted to exact point on my property. Strongly recommend.
April 10, 2022
Unprompted review
Reply from Stone Traders
Hi Alan,
Thank you very much for your 5 star review! We're pleased to read your comments regarding our products, service and delivery.
Many thanks,
Kind Regards,
Edwin M Starnes
Sales Advisor
sales@stonetraders.co.uk
Feedback
The staff are extremely helpful and responded to our problems without delay.
The problem we encountered was that the product we chose was out of stock and unfortunately the staff were unable to give us a true delivery date therefore we elected to choose and alternative which they helped us with and we have now received it.
A pity about the original choice as it was what we really wanted but we are happy with the alternative.
Many Thanks
Stuart
March 30, 2022
Unprompted review
Reply from Stone Traders
Hi Stuart,
Thank you for the taking the time to write a review of your experience with us here at Stone Traders.
We're sorry to hear your first choice stone was unavailable, but pleased to hear you were able to choose another which you were happy with.
Kind Regards,
Lynn Westbrook
Sales Advisor
sales@stonetraders.co.uk
Excellent service
The staff at Stone Traders were very helpful in helping us select the best stone for our purposes. They delivered on the time and date promised.
March 7, 2022
Unprompted review
Reply from Stone Traders
Hello Ray,
Thank you kindly for taking the time to write a 5 star review!
We're thrilled to read your comments regarding our customer service and that delivery was made as expected.
We hope you enjoy your patio.
Kind Regards,
Teddy Killingley
Sales Advisor
sales@stonetraders.co.uk
Excellent price quality and service
March 2, 2022
Unprompted review
Reply from Stone Traders
Hello Ian,
Thank you very much for writing a review of your experience with us. It's great to read your comments on our products and service.
Many thanks,
Kind Regards,
Lynn Westbrook
Sales Advisor
sales@stonetraders.co.uk
I'm a landscaper and designer and love…
I'm a landscaper and designer and love the guys and girlie's at traders!
Regards
Mr Zebra aka Dan Goddard
Garden Zebra
February 18, 2022
Unprompted review
Reply from Stone Traders
Hi Dan,
We'd like to thank you for taking the time to write a 5 star review!
See you again soon.
Kind Regards,
Lynn Westbrook
Sales Advisor
sales@stonetraders.co.uk
I buy a lot of paving every year I can…
I buy a lot of paving every year I can honestly say the quality and Service is second to none. Best paving company I have ever used.
February 3, 2022
Unprompted review
Reply from Stone Traders
Hi Anne,
Thank you very much for taking the time to write a brilliant review of your experience with us here at Stone Traders!
Thank you for the recommendation.
Kind Regards,
Edwin M Starnes
Sales Advisor
sales@stonetraders.co.uk
Ordered a pallet of sandstone to be…
Ordered a pallet of sandstone to be delivered to my job.I was told they would be coming on the Wednesday. We waited all day for delivery and it did not come. When I called they said it was coming on Thursday and someone was meant to phone and let me know
It is now Thursday and nothing has turned up again
I called and they said 1pm, it is now coming up to 4pm and they are still not here
I have lost a days work because of it and my clients are not happy
I will not be using them again
Thanks
February 3, 2022
Unprompted review
Reply from Stone Traders
Good morning, Herman,
Thank you for taking the time to write this review. Your comments are important to us and taken on board moving forward.
We’re sorry to read that your stone delivery wasn’t delivered within your expected time frame. I appreciate your order was placed Monday (31.01.2022) with the expected date of arrival to be Wednesday 02.02.2022 (based on a 48hour service) however, we do have to rely on third party companies to dispatch our stone and trust that they will adhere to our requested delivery date. Periodically through no fault of our own there are occasions where there are regrettable delays, this could be down to a number of issues for example, the sheer volume of traffic through a particular hub, or simply a driver issue / shortage.
I fully appreciate your frustrations with regards to lose earnings, but we are not liable for this. Please refer to our Delivery T&Cs found on our website for more information. Karen (Office manager) will give you a call early next week.
Kind Regards,
Edwin M Starnes
Sales Advisor
sales@stonetraders.co.uk
Stone traders are my go to place
Stone traders are my go to place. Extremely helpful very well stocked, and always knowledgeable with advice. I send all my customers to them first as they have a great range of stock. Graeme (Oakley gardens)
January 28, 2022
Unprompted review
Reply from Stone Traders
Hi Graeme,
Thanks very much for taking the time to write a review of your experience with us here at Stone Traders. We're grateful to read your comments on our stocks and more importantly, customer service. Thank you for the recommendation. We look forward to seeing you again soon.
Kind Regards,
Lynn Westbrook
Sales Advisor
sales@stonetraders.co.uk
As usual
As usual, Stonetraders supplied paving slabs exactly as ordered and were most helpful in keeping me informed with regards to the delivery. I would not hesitate to recommend Stonetraders to anyone.
January 28, 2022
Unprompted review
Reply from Stone Traders
Good morning Ray,
We'd like to thank you for taking the time to write a 5 star review. As a returning customer; It's great to read your comments and that you felt well looked after in the sales process. Thank you for the recommendation.
Kind Regards,
Teddy Killingley
Sales Advisor
sales@stonetraders.co.uk
Excellent customer service
Excellent customer service. Knowledgeable and helpful staff. Stone provided on time and date as arranged and finish is just stunning. Really happy with the product. I’m very pleased with my new patio and path and highly recommend Stone Traders.
December 9, 2021
Unprompted review
Reply from Stone Traders
Hello Martin,
We'd like to thank you for taking the time to write a 5 star review of your experience with us here at Stone Traders UK Ltd.
We're pleased to read your comments on our service and products.
Thank you for the recommendation.
We hope you enjoy your stones!
Karen Taylor
Office Manager
karen@stonetraders.co.uk
Staff friendly and knowledgeable re…
Staff friendly and knowledgeable re products ..order came on time...the delivery driver was both courteous to myself and my client
December 7, 2021
Unprompted review
Reply from Stone Traders
Hi Phil,
Many thanks for finding the time to write a review of us here at Stone Traders UK Ltd.
We're pleased to read you were well looked after from sales through to delivery.
We look forward to hearing from you again.
Kind Regards,
Lynn Westbrook
Sales Advisor
sales@stonetraders.co.uk
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