Stonebutterfly Reviews 

Bought a set of 4 Eames dining chairs in ghost. 2.5 years later and all of them have cracked and broken in some way. Not good quality

The father of one of the directors of this company wrecked our home in 2019 posing as a builder. We found county court judgements against him and other victims.

Ordered a chair, arrived in three separate pieces - a mixture of cast aluminium and plastic. There was absolutely no protective packaging, it was all just thrown in to a large, weak box and so arrived with significant damage. I followed their returns instructions on the same day of delivery with pictures. They have never replied to any of my emails, my bank has refunded me under a charge back process and they have not heard back from their contact to SB over a month ago. I note the SB website is now down and so I suspected they have liquidated.

I ordered a sofa.
They texted to say they were delivering.
Nothing arrived.
Then they said the driver was ill.
Then they said they did not have the sofa anymore
They are not answering my calls - I think they have barred my number
the website is now down?

AVOID AVOID AVOID
After a County Court Judgement we finally received our refund after several months. Stone Butterfly had claimed they had paid the refund but hadn’t. They continued to ignore requests until legal action was pursued.

I placed an order for a single chair on 24th February 2023 and of course paid. I have used them on the past with no problems. However my chair has never been delivered and the DPD tracking record shows they never tried to deliver it. Numerous emails have gone unanswered. I hope to get my money back from the credit card company ..... One star too many for this company!

DO NOT USE Stonebutterfly!
One star is too many for this company!
We ordered 6 chairs, 4 of which arrived in the wrong colour with rusty legs. They have not replied to any emails and I can't get through by phone. We are now stuck having paid for the wrong goods which are faulty with no way to contact them. It seems now the website is down too!!!

I placed an order with Stone Butterfly on 06.03.2023.
The 2 chairs were delivered by DPD but in such an awful state on 30.03. I contacted both DPD and Stone Butterfly and sent them the incriminating photos of the badly damaged cardboard box. DPD washed their hands of the problem once they knew I had contacted Stone Butterfly. I received a holding e mail from Stone Butterfly on 31st March and since then, despite e mails and phone calls asking for an update they have ignored these enquiries. Their phone system ensures that if you have a query once you have used a particular phone number that is then blocked. So despite leaving messages as requested they are not returned.
This has been shocking customer service and my advice is that please have a think before buying anything from this company.

This company takes your money for orders which they then do not deliver and you won't get your money back. It's basically a scam. I suspect the glowing reviews on this site have been planted by the company itself - they certainly seem entirely inconsistent with the numerous terrible reviews.

Please don’t use this company, they debited my credit card then advised me a week later that the item is no longer available. I still haven’t received my refund, they dont respond to email.

I bought 2 sets of dining chairs - 8 in total. Unfortunately the wrong brackets were sent with the order so 6 were unusable. Having agrred a refun with them I returned all 8 chairs over a month ago, I am still waiting for a refund. Each timne I ring I get fobbed off and it is impossible to speak to anyone other than the receptionist. I will be taking legal action if they don't pay me soon.

Stone Butterfly's website took an order for furniture they didn't have in stock and knew they were never going to have. I asked for a refund, and no refund has been received. They are now not answering emails.
(The furniture I tried to order is still listed on their website.)

Ordered x4 dining chairs which had to be returned, goods received back by them in December and still no refund. Call, email, you name it you get nothing. Now pursing legal action. Scammers. Avoid at all costs.

Ordered a chair in December 2022 delivery 4 weeks. no show in Jan 2023, asked repeatably for a refund only to be fobbed off. Debt collection is the only way forward!!!

WORST company experience. Ordered chairs which then turned out to not be in stock so asked for a refund. Still waiting for it two months later. They stopped replying to my emails pretty quickly too! Thieves

I ordered a table and chairs last November. To their credit the table was fine and delivery was relatively smooth.

Sadly the chairs turned up covered in a thick layer of dust and had numerous scratches. I contacted them immediately with numerous photos.

It took a while, but eventually they made an offer that, after I confirmed what they meant, I accepted. After hearing nothing for 10 days, I chased. I was then told they were retracting their offer. So I asked about returns. And heard nothing.

Long and short, I'm very lucky to get a reply to anything - it's now February 8th, my last email was Jan 23rd. Most of the replies have been because I contacted them again and pushed. Nobody bothers.

Scratched and dirty (these are meant to be brand new, who wants to have to dust and polish a new product?!) kind of takes the sheen off anything you order. Terrible customer service is the icing on an awful cake. You might get lucky, but if you don't - good luck. Honestly, I'd just avoid and go elsewhere to start.

I have to be honest and say that I was a bit concerned after ordering and then reading some of the recent reviews...but I felt I should write regarding my recent order which went pretty well. I did call to get a delivery, date (which was a few days later than I expected)...but the item I ordered (a coffee table) arrived pretty much exactly when they said...so fair play to them.
The item was really well packed and is really really nice, so im pretty happy!

This is a scam operation. Ordered a product which had multiple quality issues. Failed repair attemps and several cancelled deliveries. SB ignored refund and return request. If you made the mistake and ordered something, dispute the transaction with your credit card company (section 75) or use the chargeback facility for debit card.

AVOID AVOID AVOID AVOID AVOID AVOID

Well we are 28 weeks into a 3 week delivery lead time.

Ordered some replacement chair legs after the original legs broke after 11 months.

Ordered mid January 2022, was told they were due in end of January, fine. The order failed to arrive by end of Feb. They then told me they would be delivered in 12 weeks bringing us into May. Order failed to arrive in May, I was told June. We’re now end of July and no sign of my order. No communication, no reply to emails, no refund, so court it will be.

AVOID AVOID AVOID
A truly appalling company. We ordered a set of chairs early January 2022, which did not arrive until June 2022. During this period were continually assured that the goods would arrive on specific dates, but no show every time. The chairs eventually arrived almost 6 months later with damaged upholstery, for which they blamed the courier, but it is hard to see how missing upholstery buttons could be attributed to this. More likely the goods were not checked on leaving their depot, i.e. absolutely no quality control. All communication from the company throughout this period had to be initiated by ourselves, with no apology or compensation offered for having £158 of our money for over 21 weeks. The goods were eventually uplifted and after warning of our intention to begin court proceedings, the money was eventually refunded. They clearer have have nothing but cynical contempt for thier customers. Incredible they are still in business, but I've read elsewhere here that they are now operating under another name. So watch out.