Stone Lain Reviews 

463
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful design and exquisite quality of the stoneware, stating that the items look wonderful on their dining tables. Shoppers also highly appreciate the exceptionally secure packaging that prevents shipping damage and the fast delivery service that brings orders safely to their front doors. Some reviewers were not happy with minor flaws, noting that regular silverware leaves visible gray marks on the surfaces of the dishes during meals. A few consumers also mentioned encountering occasional surface scratches, unexpected blemishes, or color descriptions that did not match their personal expectations.

What people talk about most

Product

Consumers find satisfaction in the stoneware, praising the beautiful designs, high quality, and secure... See more

Quality

Customers had positive experiences with quality, expressing delight over the beautiful, exquisite stoneware... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting that orders arrive... See more

Order

Users describe positive interactions with order, highlighting that it is easy to place purchases online and... See more

Customer service

People report positive experiences with customer service, noting that agents respond very quickly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We chipped a couple dinner plates taking them out of the dishwasher. I emailed product support and they graciously allowed me to order 2 dinner plates, despite their policy of selling an entire set. I... See more

Rated 5 out of 5 stars

Great shipment. Arrived packaged well. The plates and bowls are beautiful, sturdy, well stackable, microwaveable, dishwasher safe…everything we were looking for. It’s just like what we expected based... See more

Rated 5 out of 5 stars

I ordered a dinnerware set that I was very excited about and upon receiving unfortunately was not going to work for our family. Had to much of a matte finish. However, costumer service was quick to... See more

Rated 5 out of 5 stars

For the price I was just impressed and I am a private chef. I’m always looking for beautiful white dishes, I really just wanted all the plates, but I decided that I will use the little coffee mugs fo... See more


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

463 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 55% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(463)

101 reviews in the last 12 months

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Rated 5 out of 5 stars

The product is absolutely gorgeous

The product is absolutely gorgeous! Beyond that, the customer service is absolutely wonderful and responds very quickly to any concerns. I highly recommend them for their product, but will be a repeat customer due to their overall service!!

September 15, 2026
Rated 1 out of 5 stars

Non existent quality control

Non existent quality control. Plates were very obviously defective, but they ship them out anyway and let you be the quality control. I guess they're hoping people don't notice. Giant waste of time repacking and sending the items back. You can find better quality at Wal Mart.

September 15, 2026
Stone Lain logo

Reply from Stone Lain

Hi, We are sorry to hear please that the plates your received were defective please reach out to our team and we will send out a replacement free of defects.

Rated 5 out of 5 stars

Love our Brasa Stoneware Set

Love our Brasa Stoneware Set. They look nice, but not overly flashy nice, which was exactly what we were looking for. They were also great at replacing a bowl when we accidentally dropped it.

Would definitely buy more from them again.

September 15, 2026
Rated 5 out of 5 stars

Goes extra mile for customer satisfaction

I broke one of the bowls in the set I have. They don't normally sell individually but checked their warehouse and found one for my set that they sold at a good price and shipped immediately. Good product is not enough - you also need good customer service and this company knows and honors that. Highly recommend their quality products.

August 27, 2026
Rated 5 out of 5 stars

The Company fixed the issue right away

I am still waiting for my order and have not gotten any updates as to when and if it will ever arrive.
After I contacted the Company they issued me a replacement order and I got that pretty quickly and it arrived safely and on the time they said.

August 14, 2026
Rated 5 out of 5 stars

Get them!

I ordered these and they arrived super quick! I unfortunately had two bowls that were slightly damaged but again I reached out and that was rectified extremely quickly as well. The dishes are incredible quality and I have used them multiple times already, including washing them in the dishwasher. These are going to be my favorite.

August 20, 2026
Rated 4 out of 5 stars

NOT dishwasher safe

The dishes look exactly as pictured, but the description says they’re dishwasher safe and the back of the plates say hand wash only.
I was specifically looking for dishwasher safe plates so am disappointed in the inaccurate marketing. I was also looking for an underglaze plate and these definitely are not. You can feel the design on top.

Aside from that, the packaging was very secure and the plates are pretty. Certainly pretty enough to keep them and see how long the design will last.

August 19, 2026

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