Matt was a great help in getting my tile from another warehouse. He helped with a sample tile so I could be sure the colors were correct. Matt also coordinated an early pick up time for me which mad... See more
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Review summary
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Had great experience working with Matt @ Stone Tile Depot. Thanks Matt! It's our first time ordering from them. Product came in very well packaged and with NO defects or damage. Thank you! We use... See more
Company replied
ordered a set of tiles online but made a mistake not triple checking the size first......so i cannot comment much on the product itself since it was never installed but looked good. Stone Tile Depot... See more
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I recently had an issue with a missing shipment, and I was fortunate to be assisted by John M. He was quick to respond and handled the situation with professionalism. He kept me informed with any ques... See more
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Company details
- #3 of 7 best companies in Tile Store
- #1 of 1 best companies in Natural Stone Supplier
Information provided by various external sources
High Quality Discounted Marble, Granite, Travertine, Pebble And Limestone Tiles And Mosaics Directly From Factory. All Products In Stock!
Stone Tile Depot - Direct From Factory
Written by the company
- Low Price Guarantee
- If you find a current lower price on an identical, in-stock item from any other store, we will match the price. The product must be a matching brand, quality, model number, and color. Just send us the ad, printout, or photo for validation. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling or other additional charges. Our friendly expert staff is knowledgeable in all kinds of natural stone applications such as kitchen and bathroom renovation. You can reach us by using our toll-free line: 1-800-622-8708
Contact info
Pleasant Valley Road 25383, 20152, Chantilly, United States
- 1-800-622-8708
- om@stonetiledepot.com
- stonetiledepot.com
4.5
Excellent
828 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
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The representative I talked to was very…
The representative I talked to was very nice and very knowledgeable. I was impressed with the quality of my marble tile and really impressed with the price and it did not take me long to get it shipped to me.
March 19, 2025
Reply from Stone Tile Depot
Hello Barnard,
Thank you for your comments. We are looking forward to working with you in the near future.
Best Regards,
JJ
Stone Tile Depot
Perfect Transaction. Just buy your tile
My tile arrived quickly and was in perfect condition. Definitely high quality operation.
April 17, 2025
Unprompted review
Reply from Stone Tile Depot
Hello Patricia,
Thank you for purchsing products from us. We apprecite your business.
Best Regards,
JJ
Stone Tile Depot
Reply from Stone Tile Depot
Hello Kevin,
It seems you have some issues with these tiles and trying to get the haze which could have happened after grouting the tiles or something else. After grouting tiles should have been cleaned thoroughly as soon as grouting is done. If thats the case you need to use grout cleaner to remove haze. I hope this helps.
Best Regards,
JJ
Stone Tile Deoot
Unacceptable shipping and response
I've renovated 3 houses and this was my first experience with Tile Depot. There was an issue with shipping such that the order was placed at the foot of my driveway, hundreds of yards from my house. I had to load hundreds of pounds of tile in to my car and transporting it the rest of the way to my house. Thankfully I am of an age and fitness level I was able to complete the task. Further, the tile was placed unmarked and was a hazard for others trying to enter my driveway (UPS driver almost ran over the tile before I was able to move it). When contacted about the issue, the company told me they do not deliver "to a specific room" and that in their opinion, they fulfilled the delivery requirements. Given they all carry similar inventories, I'd recommend shopping at any other tile outlet available.
March 31, 2025
Unprompted review
Reply from Stone Tile Depot
Hello Sam,
I am sorry to hear that you had some issues getting your order deilvered properly. Some trucking companies avoid deliveries through driveways. Please send me your PO#, so I will contact UPS Freight. my email address is jj@stonetiledepot.com.
Best Regards,
JJ
Stone Tile Depot
Don't believe their guarantee if there is a problem.
Ordered six samples of a tile, then created a large order based on those samples. The large order that arrived was a different tile. We ordered a matte tile and the ones received were shiny with a completely different pattern. They would not acknowledge they were different or exchange them for the correct tile.. They did come and pickup the tile but after 2 weeks and several emails, they never sent the refund. I had a file a dispute with my CC.
April 10, 2025
Unprompted review
Reply from Stone Tile Depot
Hello Johnathon,
Please accept our apology for the shiny tiles you received. We really worked hard to resolve this problem (Ana in particular). The manufacturer could not fullfill their commitment on these tiles and they are returned back to our warehouse. We contacted our accounting for full refund to your CC. Give few days to have the refund appears in your account.
Best Regards,
JJ
Stone Tile Depot
Reply from Stone Tile Depot
Hello Armanda,
We appreciate your business. Thank you for being a valuable customer.
Best Regards,
JJ
Stone Tile Depot
Great Web Tools Helping You Select The Right Tile
Product arrived damage free & in a timely manner. Product quality was good with minimal tile to tile variation. Also noteworthy was the Stone Tile Depot website. The website was a valuable tool in helping me select the right tile for my application & was something that sets Stone Tile Depot apart from their competition.
March 11, 2025
Reply from Stone Tile Depot
Hello Matthew,
Thank you for doing business with us. Looking forwrd to working with you again in the near future.
Best Regards,
JJ
Stone Tile Depot
The tiles I ordered arrived in perfect…
The tiles I ordered arrived in perfect condition with no breakage and they were shipped quickly. I am very impressed and will do business again. Thank you very much.
March 7, 2025
Reply from Stone Tile Depot
Hello James,
Thank you for your valued business. It is our pleasure to work with you.
Best Regrds,
JJ
Stone Tile Depot
Reply from Stone Tile Depot
Hello Nathalie,
Thank you for doing business with us. We look forward to working with you agin.
Best Regards,
JJ
Stone Tile Depot
Lacking customer service
I emailed questions multiple times and no one got back to me.
March 5, 2025
Reply from Stone Tile Depot
Hello Trisha,
I am sorry to hear that nobody reply back to you. I am going to have Iselda contact you.
Best Regards,
JJ
Stone Tile Depot
Great experience!
Irma helped me with ordering a tile sample online. She was very helpful and helped me get what I wanted.
March 21, 2025
Unprompted review
Reply from Stone Tile Depot
Hello Cindy,
We appreciate the opportunity to serve you.
Best Regards,
JJ
Stone Tile Depot
Beautiful marble tiles
I ordered the honed Calacatta Marble Cremo Hexagon tile, and they arrived within a few days. They are beautiful and I have just placed order to tile bathroom floor. Thanks!
February 27, 2025
Reply from Stone Tile Depot
Hello Clara,
I am glad to hear that all went well and you are happy with your tile. Thank you.
Best Regards,
JJ
Stone Tile Depot
I liked on-line tools to compare tile…
I liked on-line tools to compare tile selections. Ordering was seamless and shipping prompt.
February 27, 2025
Reply from Stone Tile Depot
Hello Jeffrey,
Thank you for doing business with us. We look forward to working with you again.
Best Regards,
JJ
Stone Tile Depot
Reply from Stone Tile Depot
Hello Ralph,
Thank you for your business. It is our pleasure to work with you.
Best Regards,
JJ
Stone Tile Depot
Worst company ever!!!!!
You are the worst company o have dealt with in years. I ordered a tile and you promised I would get it in 7-20 business days. 10 days later, you haven’t even shipped the tile, you then shipped a tile nothing like what ordered. You refused to answer emails and no help on the phone. You finally gave me a credit and I am stuck with a crate of useless tile as you have ignored my pleas to pick it up. Terrible customer service - you could care less about your customer. Shame on you. I teach business and you are a case study of what not to be!!!!!!
February 20, 2025
Reply from Stone Tile Depot
Hello Florence,
I am so sorry that you had to go through this problem...I sincerely wish that we can go back and redo the whole thing the correct way. We just couldn`t have shipped the correct color. Evidently, the present color code on the product did not match the sample you received. I have sent you an email to explain all this unfortunate incident.
We can send a truck to pick these tiles, However, these 11 boxes has to be on a pallet and wrapped the way they were sent (properly secured) other wise trucking company will not pick up these tiles. Or just dispose them, if it cost you to disose them, we ll reimburse you. Please let me know and you can email me. jj@stonetiledepot.com
Best Regards,
JJ
Stone Tile Depot
The customer service staff did an…
The customer service staff did an excellent and thorough job with my order. Everything worked out perfectly as ordered. No issues whatsoever.
February 18, 2025
Reply from Stone Tile Depot
Hello William,
Thank you for doing business with us. We look forward to working with you again.
Best Regrds,
JJ
Stone Tile Depot
Great Quality and Service
this company was prompt with delivery, and the product was beautifu and quality.
Any issues I had were handled promptly
February 12, 2025
Reply from Stone Tile Depot
Hello Cathy,
Thank you for your support. We truly appreciate your business and looking forward to working with you again.
Best Regards,
JJ
Stone Tile Depot
Great customer service by Ana!
February 12, 2025
Reply from Stone Tile Depot
Hello Tim,
Thank you for doing business with us. We look forward to working with you again.
Best Regards,
JJ
Stone Tile Depot
Reply from Stone Tile Depot
Hello Ryna,
Thank you and looking forward to working with you in the near future.
Best Regards
JJ
Stone Tile Depot
Ana was very helpful
Ana was very helpful when I wanted to hold, then temporarily cancel, my order for more accurate measurements. Order was packaged carefully. Ordered 65 but got 64.
Wrote this before but was asked for my password. That’s not safe.
February 3, 2025
Reply from Stone Tile Depot
Hello Virginia,
We shipped the missing piece yesterday and it will be delivered tomorrow UPS tracking #1ZXY83070348844063. I am sorry for the inconvenience we caused.
Best Regrds,
JJ
Stone Tile Depot
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