Stoneview Group Reviews 

27
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Excellent service, kind and courteous staff, always able to help at short notice Thank you so much everyone!

Rated 5 out of 5 stars

hi I'm sotiris just like to say a big thank you to stoneview and your professional team. Thank you for doing such a fantastic job on maintaing my property's and keeping them in fantast... See more

Company replied

Rated 4 out of 5 stars

Thank you Stoneview for repairing my boiler. The whole process run smoothly from start to finish. Will definitely use again.

Rated 5 out of 5 stars

He did a great job fixing my bathroom floor, toilet leakage and threshold in the kitchen. My bathroom floor now looks very welcoming. Thank u so much. Wish I had gotten ur name. It’s unfortunate... See more

Company details

Information provided by various external sources

Stoneview Group provides Property & Facilities Management Services in London, across industries such as Retail, Hospitality, Councils, Corporate, and more.


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4.7

Excellent

TrustScore 4.5 out of 5

27 reviews

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4.7

All reviews

(27)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Boiler issue

Anthony went out of his way and worked hard to ensure works were completed as quickly as possible. He understands tenants’ needs and ensures the solutions provided are suited to the client.

July 19, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service every time. The team is always helpful and gets the job done to a great standard, Thank you!

June 7, 2023
Unprompted review
Rated 5 out of 5 stars

I love working with Stoneview

I love working with Stoneview. They are a friendly company and always so helpful and professional. It's important to be able to depend on a company and Stoneview are always reliable.

May 30, 2023
Unprompted review
Stoneview Group logo

Reply from Stoneview Group

Thank you Annette, always happy to help

Rated 5 out of 5 stars

Best and honnest servce

Awesome, fast response, good service, trustful people

March 3, 2023
Unprompted review
Stoneview Group logo

Reply from Stoneview Group

Hi Mr. Hatzis thank you for your honest review, we are always here to help

Rated 5 out of 5 stars

Reliable & trustworthy contractor

A reliable company who excel in customer service and work to a very high standard. We have used Stoneview across our property portfolio from minor works to large maintenance works and the quality of work is always exceptional.

February 14, 2023
Unprompted review
Stoneview Group logo

Reply from Stoneview Group

Thank you very much, we always try to assist all our clients as best as possible.

Rated 1 out of 5 stars

We had a hard time because of them

We had a hard time because of them. They don’t come their appointments, and I took off since they said they will come but they didn’t even called

May 28, 2021
Unprompted review
Stoneview Group logo

Reply from Stoneview Group

Just to clarify your incorrect statement, the council asked us to deliver a gas cooker to the property, our supplier attended the property first time after an appointment was made and you were not home, they re attended for you to refuse the cooker as you wanted a bigger cooker.
We referred your request to the council if we could supply you with a bigger cooker they cancelled the order.

Rated 5 out of 5 stars

Your service is quality and detailed

Your service is quality and detailed. Anthony is a very kind and nice guy, giving us a good tips on how to operate and maintain the boiler that will be for energy saving and efficient. Good after-sale service too.

January 27, 2021
Unprompted review
Rated 5 out of 5 stars

Great job for a last minute call!

He did a great job fixing my bathroom floor, toilet leakage and threshold in the kitchen.
My bathroom floor now looks very welcoming. Thank u so much. Wish I had gotten ur name.

It’s unfortunate that I’m unable to upload a before and after picture.
Will definitely recommend x

October 18, 2020
Unprompted review
Rated 5 out of 5 stars

Our recent experience of Stoneview Group.

In my opinion Stoneview Group are a very honourable, reliable and efficient Company who take great pride in their work. They have just completed major works for us. We felt confident to allow them to complete works without interference from us and they went out of their way to give us a great finish. Throughout the process we were kept informed with photographic evidence of works and a detailed breakdown of materials and labour costs.

September 18, 2020
Unprompted review
Rated 1 out of 5 stars

Awful Experience with this Company and…

Awful Experience with this Company and would NEVER use them again or recommend them to anyone.

They attended 2 of my Property's then advised they both needed 200.00 of extra work each for which they provided quotes for the EICR'S to be completed.

On the 1st day of inspection they changed a small switch costing 2.80 but charged a pro rata labour cost of 25.00. this item could have ben added to the quote for works to be done saving the Extra labour, a right scam.

They had no authority to change this item and had all my contact details to get authorisation 1st which they did not do.Scam.

Then I paid the quote monies in Full but they did not communicate for over 2 weeks to get work completed despite being paid.

On the day of the quote works being done they advised they had to do both jobs on the same day, despite being 2 separate property's otherwise they couldn't attend either Property? Why? These were 2 separate bookings?

On the day they Finally attended they were at Both the Property's which are in the same building a total of 1 hour. I have Camera Evidence.

The Engineer Antony was supposed to arrive between 2-5pm and I had to leave at 5.15pm for a vet Appointment and the space I vacated, being the only visitor space on the Property, monitored by a camera, Antony had parked in after I left. I returned after the vet app at 6.13pm and Antony had completed both quoted works and pulled out of the property on camera @ 6.20pm.

When I returned i was shocked to find both jobs completed in 1 hour, when both the quotes for each property and emails from ROISIN CONFIRMED EACH PROPERTY WOULD TAKE 1 HOUR EACH TO COMPLETE QUOTED WORKS AND THE QUOTES CHARGED 1 HOUR FOR EACH PROPERTY @ APPROX 85.00 +VATPH.

I asked Antony what time he arrived and he stated 5pm which was impossible as I didn't leave till 5pm, again on camera, and he parked in space I had been in? physically IMPOSSIBLE & UNTRUE.

I challenged the quotes asking for a pro rata refund for the additional hour charge not in attendance only to be refused advising that they DO NOT DO PRO RATA HOUR CHARGES WHICH AGAIN IS UNTRUE AS THEY CHARGED ME THE PRO RATA UNAUTHORISED FEE FOR FITTING A SWITCH THEY HAD NO AUTHORITY TO DO,ANOTHER SCAM.

These Company's are aware that this new EICR legislation allows them to take FULL ADVANTAGE and misuse the system as Landlords are DEPENDANT on having these works done by LAW.

I do not mind paying for a Fair Honest Service but find it abhorrent that a Company like STONEVIEW has acted in such an unprofessional and very questionable manner.

Very Disreputable Behaviour.

I would very rarely feel the necessity to spend valuable time writing any review Good or Bad but in this case felt so strongly at the AWFUL DEALINGS WITH STONEVIEW that I felt it absolutely necessary to share this DREADFUL EXPERIENCE.

September 10, 2020
Unprompted review
Rated 5 out of 5 stars

Great company

Great company. They sorted the issues we've had with mould in our bedroom. It's like brand new now. They even went the extra mile and helped me with a shelf on the wall that was loose.
Highly recommended.

August 14, 2020
Stoneview Group logo

Reply from Stoneview Group

Pleased we were able to help :-)

Rated 5 out of 5 stars

Property renovation

Perfect job with our project to make house renovation. Compliance with permit approvals, health and safety regulations. Effective and efficient at market competitive rates and top level renovation and smart solutions. Thumbs up Stoneview for adding value to our projects and for maximising our return of investment. Great job.

October 17, 2019
Unprompted review
Rated 5 out of 5 stars

hi I'm sotiris

hi I'm sotiris
just like to say a big thank you to stoneview and your professional team.
Thank you for doing such a fantastic job on maintaing my property's and keeping them in fantastic conditions.
WOULD 100 % recommend to all property portfolios and private landlords.
FIVE STARS RATING FROM ME *****
thank you boys

August 8, 2019
Unprompted review
Stoneview Group logo

Reply from Stoneview Group

Hi Sotiri
Thank you for using Stoneview Group and for you kind review.
If you require our services please give our help desk a call to assist.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, very knowledgeable staff, real professionals. Performance and quality of done job is outstanding. Very reliable people.
Great job, thanks to all Stoneview staff.

August 8, 2019
Unprompted review
Stoneview Group logo

Reply from Stoneview Group

Hi David
Thank you for your custom.

Rated 5 out of 5 stars

Efficient, friendly and professional service

Efficient, friendly and professional service. Responded quickly to a bank holiday call out and returned the following day with parts to complete the repair of our boiler. Bled all our radiators as extra and left the area clean. Would strongly recommend and use again.

June 3, 2019
Unprompted review
Stoneview Group logo

Reply from Stoneview Group

Hi Chryso, glad to hear your happy with our services :-)

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