Stone Worktops 4Life Ltd Reviews 

We have had new kitchen worktops for two months. Stone Worktops manufactured and fitted concrete worktops and also an integrated sink in one of them for our kitchen. This is a truly professional company and a pleasure to work with. I would happily recommend them to anybody seeking custom made concrete products.

Fantastic service from the beginning to end! We were recommended stone
worktops by the builder working on our main bathroom refurb as we had quite
specific ideas and he suggested using concrete to achieve that (thanks Milena).
We ordered a concrete basin and some concrete countertops / shelving. Milena was very helpful throughout, and offered samples when we weren’t sure about. Turned out concrete to fit very well in our new bathroom.

I wanted to say how pleased we are with our new kitchen worktops and how great they look!! Milena has been great all the way and I couldn't be happier with the final result and they way they feel and look, was a bit worried after reading other reviews, but Im seriously chuffed! thanks, Kat

UNDER NO CIRCUMSTANCES USE THIS COMPANY! PLEASE READ.

I dont know where to start with this business. Milena and the company are jokers and frauds.
Product was originally delayed three times over a period of 2 weeks. Guy eventually turned up (4 hours late). The Install was in the height of COVID and he randomly arrived with his girlfriend, neither of them had any PPE equipment, no gloves, no masks or anything.
I was told he could not unload the worktop from the van until I had paid in full which seemed abit odd as after paying a 50% deposit you would usually allow the product to be installed before paying the balance but at this point I obliged none the less.
The worktop was damaged getting it into the house which we were advised is 'normal, due to the weight of the product' and he would mix up more concrete and fix it on site.
I specifically paid for a 1 piece worktop with no joins and as soon as the top was inside it was clear that there was a join right down the centre of the unit.
The unit needed the hob section cutting out on site and the installer proceeded to cut concrete with no dust sheets or protective gear in the middle of my brand new lounge diner!!! If anyone has seen concrete dust they will know how messy it is, we had thick clouds of abrassive dust throughout the whole downstairs!
The grinder he was using had the wrong blade fitted which caused it to catch, bend and snap, flying across the floor and taking a huge chunk out my brand new wooden floor and side unit on the kitchen. He then didnt have any spare blades to complete the cutout so I had a half installed unit weighing 550kg on my island with a join right down the centre that we could not load back onto the van due to its weight.
The concrete he mixed up on site and trod all through my house (that took me 3 hours to clean) was not the same colour as the worktop itself...
To add to this, the unit was bowed with a variance of 40mm from one end to the other so it did not fit flush on the island and looked terrible.
Because of the mess and damage the installer had made in the house I politely asked him to leave. He told me to report everything to head office..
9 emails and over 30 phonecalls and voicemails later I have had nothing back from head office and it is clear they have taken my money and run...

I am currently taking this legal through my solicitors. I can see they have already had CCJs filed against them as they clearly do not know how to run a business.

I stupidly did not see the reviews on here previous to ordering my worktop. In total with remedial works etc I am a close to £6000 out of pocket and now have my original worktop on the island!! I wasnt the first victim of stone worktops and I fear unfortunately wont be the last.

Seriously, dont be tempted with this companies website and claims... all complete rubbish.

I am surprised to see the negative reviews here. Our experience with Stone Worktops have been almost entirely positive, and I can definitely give them the ''great'' rating here. We were visited promptly for the measurements and templating after the initial conversation, and although delivery did take some time to arrange even once the worktop was made, and that definitely made the process drag out a bit; once arranged, it was made on the day we agreed on, and the fitting was efficient and without mishaps - quite impressive really, considering the size and sheer weight of the thing, and the need to manouvre it through the house before it got into its position in the kitchen.

I am a surveyor by profession so I know concrete is not necessarily that easy to work with if you want a specific aesthetic effect, and I can confirm that what we got was absolutely up to standard not just technically but design wise and aesthetically. We knew that concrete requires a bit of care to keep its looks, but the effects are worth the effort for us.

Initially they sound the business, however, they’re not as slick as they sound. Very dissapointed with their service, attitude and product quality.
They were the cheapest from 5 companies I've got a quote from, NO WONDER WHY.
At first they sound polite but once they have your monies they don't care about you, was trying to find their company BUT IT LOOKS LIKE THEY WORK AS A SOLE TRADER, THERE IS NO GUARANTEE OR ANYTHING APART FROM SCREWING OVER PEOPLE.
I did some digging and it looks like tons of people went ahead with this guys and now there is another company that has to fix all of their bull****.
WHY DON'T YOU GO OUT OF BUSINESS? YOU HAVE RUINED ENOUGH PEOPLE.
I have hired another concrete company to re-make a £7000 kitchen which STONE WORKTOPS HAVE MESSED UP, I will update the review once A PROPER COMPANY WILL TAKE CARE OF IT.

SO BASICALLY DON'T USE THIS COMPANY AS YOU WILL GET SCREWED OVER, I WILL PUT A CLAIM ON THEM TO RECOVER ALL MY COSTS.

*BEWARE, DO NOT USE!* Unfortunately, I have hired these guys on several projects only to find out that their products faulty, ware not delivered on time, in a horrible state in many instances where they had to be redone - multiple times! Milena will want to charge you for every single little thing and not to mention that the sealers for the concrete that they are using will not protect against literally anything that the surface touches.
Oh yes, and the best thing is, they are not a legitimate company, they operate as a sole trader so do not expect any guarantee and every problem that you will have will be referred to unbeatable, holy Terms And Conditions. We/You as a customer mean only a number to these people. I would stay away from them as far away as I can!!!

As proof, I attach photos of just one of the delivered projects.

Any questions do not hesitate to ask.

I had the unfortunate pleasure of dealing with this company. The initial dealings were pleasant and they sounded like they know what they are talking about.

Gavin came over for the initial quote and templating service, I asked for samples of their natural colour and samples of the different polishing finishes they do. I was explained the process and told they would push the worktops through to be installed on a specific date , the morning of the installation I was told that they had a vehicle breakdown and wont come over but that they will be at my house the next day at 8am, I arranged as per their T&C's for the builders to be on site(at a cost to me) to assist with offloading the worktops. I phoned them at 07h30 on the morning of installation to check where they were, I couldn’t get hold of them until 08h40 after I decided to ring them until they answer, only then was I told they wont be coming over as one of the worktops were damaged.

I was then promised another installation date and again the one worktop got "damaged" during transport, they also refused to fit the island worktop as they claimed that the scaffolding were in the way, during the initial consultation they did mention the scaffolding but also did mention they will find a way to get into the house. Then out of the blue I got an email from their office claiming they should charge me £300 for a failed installation but they will wave it as the one worktop were damaged.

We agreed another installation date, I again organized for some extra hands again at an additional cost to me, when I finally had my first look at these elusive worktops it was very evident that it was not the colour I ordered and also not the finish I ordered. Regarding the colour I was told that within 6 weeks it will be the colour of the sample, well it is still the same yellow(natural) that they installed, when I queried this with their office I was referred to their T&C about a slight deviation in colour, to be honest I appreciate this is a handmade product and that each piece will differ, but I took the natural colour, no pigment was added to the worktops, so I would expect to at least receive something that matches the colour of the sample, The worktop that kept on "breaking" is a smooth polished finish that look and feel completely different to the kitchen island worktop. It is so visibly different that we have been asked whether we deliberately ordered them that way.

I have sent them numerous emails which they very selectively respond on, they have also stopped returning or answering any of my calls. DO NOT USE THIS COMPANY, they are incompetent and untrustworthy cowboys.

******* UPDATE TO THEIR RIDICULOUS RESPONSE TO MY REVIEW *******

Quality of products – The response received from stone worktops is laughable, even more so them hammering on, on quality. These guys are not craftsmen, they pour concrete into a mould and hope and pray a good result and whatever comes out the customer has to accept.

Signing off products – Clearly their memory is letting them down, I did not want to accept the worktops when they finally arrived on site, I was told if I don’t accept them that I will have to wait another two months for new ones to be manufactured, I was then spin a whole lot of BS that the worktops still need to dry out and will eventually be the colour I ordered. I was advised by their fitter to fill in a form and highlight all the issues I have with the worktops and take it up with the office, which is what I did.

Placement of product – Now this is where their response is getting even more ridiculous, both worktops were placed in the same area of the kitchen, not even remotely close to a window, so don’t know where they get the BS from that the worktop was close to a window and the island not. Also as mentioned in my review above the look and texture of the two worktops were so visibly different that we got asked numerous times if we intentionally ordered it that way.

We ended up replacing the worktops at our cost and dropped the small claims court action we started against them as we were advised that the chances of recovering any funds in any award against them is very slim and that it will be better to stop throwing more good money after bad money.

Further update to their response - WE DROPPED the small claims action before it went to court as we didn't want to throw more good money after bad money as we had no reasonable chance of recovering any costs awarded in our favor

Happy with service and the product especially in relation to price which was very good indeed and the worktops look great, but prepare to deal with some communication difficulties if anything goes wrong. All in all, still recommended because they know what they are doing (we had problems with substandard quality builders before so we wanted to make sure this time, and requested samples before we even invited the company to come over and do measurements).

If I can offer one piece of advice to anyone investing in a new kitchen it would be to read this and not use Stone Worktops or any other company they trade under (just try finding them on Companies House or any official details – it took us hours. All reviews are from 2019).

I’ve never left a review before but feel I have no choice on this occasion, other than to share my experience. I can honestly say it’s the worst customer service I have ever received. I was constantly chasing them for information, samples, photos even before I placed the order, always being told they’d be sent this week and nothing would appear but other reviews suggested I would get a good product at the end. They've used every excuse listed under their T&Cs as to why they didn’t show up for appointments or delayed installation, like they're going through a checklist. They had to complete the templating twice, claiming it was for my benefit when the first was actually unusable. Still I proceeded as I’d paid a sizeable deposit and by this stage needed a worktop quickly – I felt I had no choice. For the 3rd time they cancelled and postponed my installation, never with a phone call, explanation or apology but with a text or casual email stating a new date. I spent hours after these text or emails trying to get hold of someone on the phone – they had £1000 of my money – only to receive an email 24 hours later, stating that my questions could be answered by email. At one stage, I was told their heating had broken down and the cold weather was causing delays in drying. I then spoke to someone in their production team who’d completed the 2nd templating as again, I couldn’t get hold of the office. He told me that my worktop had only been poured 2 days previously and not the 9 days that Milena, the sales manager was claiming, as other customers had been prioritised. One of just many lies I discovered throughout process.

I tried cancelling my order as I had no faith I’d ever receive anything, let alone something I would be happy with. Again I couldn’t get hold of them by phone but the production staff sent me a text to say my refund was being processed. The following day I get another email to say they wouldn’t give me a refund as the new worktop had been made but they won’t or can’t send me any pictures.

So now I have no worktop and no money and they won’t answer the phone.

Had concrete kitchen worktops fitted in the kitchen of a renovated flat in the Southside. Very professional attitude throughout, everything discussed even before the measuremnets were taken and we got samples before the worktops were made. Polite guys too, and very impressive moving those big weights around (including up the several flights of stairs in the tenement). I'd definitely recommended. They are based in Nottingham so it did take a while to get all the logistics sorted but so far well worth the wait, and even with the transport the price was very good.

Our concrete worktops from Stone Worktops arrived on time and the men who delivered and installed them were very helpful.
In fact the whole process was really clear and even the manufacturing was explained to us and was efficient and professional from the initial contact to delivery and fitting. I would certainly recommend this company if you want any polished concrete items made for you.

Very happy with concrete work tops and fitters were very helpful, competent and polite. Would have been 5 stars but for the unexpected and highly disappointing demand for final payment before tops could be unloaded and installed. I was truly amazed after the 2 required earlier payments had been made promptly and well in advance of delivery. Shame.

Good choice of finish options and colours. Quite accommodating on delivery and other arrangements. We went with dark grey light polish twin integrated basins + wall panels. Prompt and courteous service. Very happy with the bathroom.

The concrete worktop we ordered was delivered exactly on time. Everything is looking great now. Thank you!

These guys made and fitted worktops and splashbacks for a kitchen in our refurbished house. It took a while to get everything ironed out but the final results were absolutely worth the effort and look stunning, and the price was very competitive too, in fact it was the lowest of three quotes we got. I'd definitely recommend.