Good quality but i had issues with return
I ordered a hoodie, it arrived, all good, but it wasn’t a good fit for me and I wanted to return it. On the website they have an instruction to write them an email to initiate the return process. I wrote 2 emails, no one replied within a month. They said my emails ended up in spam. Besides that, the quality of the hoodie was great.
Reply from Stooner
Antonio, we’re very sorry to read about your experience and we’d like to clarify a few important points.
We have carefully checked our inbox and, unfortunately, we have not been able to locate any email from you under the name used in this review. There must have been a communication error, because we always reply to all customer emails and work closely with our clients to resolve any issue as quickly as possible — as you can see reflected in our other reviews.
We have never received any complaints regarding scams, and we sincerely process all valid returns and exchanges according to our policy. If this situation has not been resolved, it is only because we never received your message.
Please contact us again directly via our official email so we can assist you immediately and find a solution. Customer experience is extremely important to us at all times, and we would truly appreciate the opportunity to resolve this matter properly.
Thank you for bringing this to our attention.