Good product. good battery and quite well thought out. But do NOT!! buy the cover made of WOOLLY material. It sheds abnormal amounts of these "hairs". It cannot be cleaned. The material is not suitabl... See more
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In April my cat got a life threatening illness. He spent 9 days on life support at the animal hospital. When we got him back he was skin and bones. We were so worried we were going to lose him. On a w... See more
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My big hug has been a really useful way of keeping heating costs down and keeping me warm. It’s a really well-made product. and the teddy fabric is holding up well. If I had one piece of feedback, it... See more
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I was Bought a homely (looks like a hot water bottle) for a gift and thought that my normal phone charger would charge the bottle. But it’s not made clear on purchase that it does need a 30watt cha... See more
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Company details
About Stoov
Written by the company
About us
Shop our collections:
Benefits
Cordless up to 14 hours
Energy saving
Warmth up to 58°
30 day return policy
Contact info
Head Office – No Visiting Address, Arthur van Schendelstraat 500, 3511MH Utrecht, Netherlands
- +31 30 808 03 36
- customercare@stoov.com
- stoov.com
Warmth your way
4.3
Excellent
17K reviews
Asks customers to review
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Reply from Stoov
Thanks so much for your feedback! Delighted to know your Stoov is making a difference. Enjoy every cosy moment.
Warm regards, Stev | Stoov
Ordered a blanket as a Christmas…
Ordered a blanket as a Christmas present and Stoov promised to deliver it on time. Unfortunately we haven‘t received it. If you promise it you should just keep the promise.
December 21, 2025
Unprompted review
Reply from Stoov
Hi Joerg,
Thank you for your feedback. We are sorry to hear that the blanket did not arrive in time for Christmas. We are currently looking into this. Unfortunately, delays can sometimes occur during the busy gifting season, even when delivery promises are made. We understand how disappointing this is, especially for a gift, and take your message seriously. Hopefully your Stoov will offer comfort once it arrives.
Warm regards,
Myron | Stoov
Very variant we bought of pillow or…
Very variant we bought of pillow or warm bottle works well and is used frequently.
December 23, 2025
Reply from Stoov
Great to hear your Stoov is getting so much use! Wishing you many more cosy moments.
Warm regards,
Stev | Stoov
Great customer service
My Stoov cushion stopped heating up; I’ve had it for 10 months. It took just a few clicks to report the issue, and Stoov immediately sent out a replacement part under first class post, which I received today.
Couldn’t ask for better service than that.
December 23, 2025
Unprompted review
Reply from Stoov
Thank you so much for sharing your experience! We're delighted we could get your Stoov working again quickly. If you ever need anything else, we're always here to help. Enjoy the warmth!
Warm regards,
Stev | Stoov
Custom clearance problem
My order shipped from germany was blocked at custom clearance: dangerous good!
December 9, 2025
Unprompted review
Reply from Stoov
Hallo Gian,
Thank you for letting us know. We understand that this message can be concerning.
Our Stoov products contain a lithium battery and are therefore classified as dangerous goods for transport. This is standard for battery-powered products and can sometimes lead to an additional customs check, even for shipments from Germany within Europe. In most cases, the parcel is released automatically after this check.
If the status does not update within a few days, our customer care team will be happy to look into it for you.
Warm regards,
Myron | Stoov
Reply from Stoov
So glad to hear your Stoov is making your desk time so much more enjoyable! Wishing you many more cosy and comfortable moments.
Warm regards,
Stev | Stoov
If I could give zero stars I would
If I could give zero stars I would. I bought an item from Stoov at the end of October as a present for my son. The item didn’t heat up enough so I returned it in line with the returns policy.
I tried to return the item 5 times through different couriers with different links and return labels. The first time the item ended up being delivered right back to me by Royal Mail because the label wasn’t set up properly.
I finally managed to return the item which was received by Stoov nearly 4 weeks ago. I am still waiting for my refund.
I got in touch last week and apparently “there was an error with my refund”. I was assured the refund was processed and it would be in my account in 1-2 days. That was 5 days ago.
Genuinely I don’t know if the returns and refund processes don’t work or Stoov are trying to hold onto my money.
I am about to start the charge back process with my bank anyway and probably just should have done that a few weeks ago.
Like others I also found their offer of a discount code on signing up to the newsletter to be disingenuous…
I would absolutely recommend shopping elsewhere.
December 15, 2025
Unprompted review
Reply from Stoov
Hello,
Thank you for your review. From here, we are unfortunately not able to view your order or refund details, as this platform does not give us access to personal order information.
If you are open to it, we are more than happy to look into this together with you directly. We can then check the exact status of the return and refund and give you a clear update.
Please be assured that we do not withhold refunds. In cases like this, it is almost always the result of a system or processing error, however inconvenient that is. Once we have your order details, we can resolve this properly.
You can reach us via reviews@stoov.com
with your order number, and we will gladly take it from there.
Warm regards,
Myron | Stoov
Stoov are offering a financial…
Stoov are offering a financial incentive (10% discount) if you sign up to receive marketing emails from them (your data). You get the emails, but no discount and despite complaints, they are still running the promotion and not providing the promised discount. It is simply dishonest as well as breaking all sorts of contract and data protection laws.
I wanted to buy a product from them, but I refuse to when they treat me for a fool.
December 15, 2025
Unprompted review
Reply from Stoov
Hello Chris,
Thank you for raising this. We want to be very clear that we do not intend to mislead customers or misuse personal data.
The newsletter sign-up discount is part of an automated system and is only valid under specific conditions. In some cases, the code is not applied correctly or expires before use, which can understandably cause frustration. This is a technical issue, not an attempt to withhold a promised benefit.
If the discount did not work as expected, we are always happy to resolve this directly by checking the sign-up and providing clarification or a solution. We take both data protection and fair communication seriously.
If you are open to it, please contact us via reviews@stoov.com
so we can look into this and make it right.
Warm regards,
Myron | Stoov
Happy with our experience
Items packaged well, easy to set up and really pleased with how cosy they are.
December 12, 2025
Reply from Stoov
Thanks so much for sharing your experience! We're delighted you found everything straightforward and that your Stoov is bringing you comfort. Enjoy every cosy moment!
Warm regards,
Stev | Stoov
Style over substance!
Style over substance!
I purchased a large Stoov Cushion for my wife for Christmas 2023. After using it in the Winter months only, it was great for 2 Winter Seasons. However, this year, Winter 2025, it did not work. Purchased a new battery, but no luck and getting a refund for the replacement battery was a joke (Stoov eventually refunded me after 6 weeks)! So, a £100.00 heat cushion, is now just a cushion! Save your money!!💀👎🏻👎🏻
STOOV. Thank you for your response, but I have purchased another heated pillow from your competitors Beurer, for half the price and lasts longer than 2 Winter Seasons…
November 10, 2025
Unprompted review
Reply from Stoov
Hello Donavan,
Thank you for sharing your experience. It is unfortunate to read that the cushion stopped working after two winter seasons, especially as it was purchased as a Christmas gift.
There can be several reasons why a Stoov no longer heats up, and this is not always related to the battery alone. In many cases, we can help diagnose the issue and advise on the right next step.
If you are open to it, we would be happy to look into this together and see whether the issue can still be resolved. From this platform, we cannot view the details of your order or the situation, but with your information we can check what might be going on and explore possible solutions.
You can reach us via reviews@stoov.com, if you would like us to assist.
Warm regards,
Myron | Stoov
Huge Hug³.... love it BUT
I love my Stoov items.
The Huge Hug³ is my latest/3rd item.
I LOVE it, except for a really annoying, major flaw. The placement of the battery is awful.
When wearing the Huge Hug³ as a bishop like robe, the battery hangs on the right, in the corner, by my calf.
I can only imagine a man designed it, because any woman who has ever worn a full on ballgown would be able to tell you that putting a brick in the hem is a BAD idea.. the weight acts in a pendulum like way, whacking you and anything about you. Any weight needs to be sewn in higher up. Imagine having your trouser pockets at the hem of your trousers and then filling them with coins.
The heat on/off, up/down control is halfway up the blanket and sits just under the right arm/ruched sleeve and the cable goes from there all the way to where the battery sits.
Honestly, if the battery cable length could just be ditched and the battery placed next to the switch, that would work SO much better.
Sorry, I really am, because otherwise I love it.
It is honestly so annoying that I might just have to consider feeding the battery cable back on itself, up towards the control panel, and sewing the battery in near the arm.
December 13, 2025
Unprompted review
Reply from Stoov
Hello Catriona,
Thank you for your honest and detailed feedback. We are glad to read how much you enjoy your Stoov items and the Huge Hug³ overall.
We understand that the battery placement does not work ideally for you when wearing the Huge Hug³ in this way. The position of the battery and control is confirmed to meet safety and functional requirements, but we recognise that comfort can feel different depending on how the blanket is worn and how someone moves.
Your suggestion regarding the battery position is noted and appreciated and we will take a look at it when designing a new Huge hug! Feedback like this helps us evaluate how our designs are experienced in everyday use and where improvements may be considered in the future.
Thank you for taking the time to share your experience.
Warm regards,
Myron | Stoov
Non Delivery
Placed an order on 30th November. On 12 December Stoov informed me via email: “According to our information, the delivery was delayed at Royal Mail. The delay should now have been fixed, and the package will be delivered soon.” On 13th December I had an email stating the item was delivered but it was not. Because it was a Saturday their customer service department was closed. So now I have to faff around finding an alternative Xmas present for someone at short notice and faff around getting a refund. Total waste of time. Disruptive, stressful and futile. Obviously Royal Mail deserve a terrible review as well, but it was Stoov who took my money. Update from Stoov: “It seems there might be a mix-up with the delivery from Royal Mail. As your parcel was marked as delivered but hasn't reached you, and no card was left, it could be worth waiting a short while to see if it turns up.” A short while? Another fortnight?
December 13, 2025
Unprompted review
Reply from Stoov
Hello Edward,
Thank you for sharing your experience. We see that we have been in contact with you and are working on a solution.
That said, we fully understand how frustrating and stressful this situation was, especially so close to Christmas and when the order was intended as a gift. Having to make last-minute arrangements is understandably very inconvenient.
We hope that, now everything will be resolved, you can still enjoy your Stoov as intended. Thank you for your patience during this process.
Warm regards,
Myron | Stoov
Excellent customer service and comms…
Excellent customer service and comms .This company is one of the best I have dealt with . I have so much trust in them and would definitely recommend to friends and family
December 10, 2025
Reply from Stoov
Thank you so much for your wonderful feedback! We're delighted to know you feel confident in our team and would share your experience with others. It means a lot to us to have your trust and recommendation. Enjoy every moment with Stoov!
Warm regards,
Stev | Stoov
We sent back two hot water bottles that…
We sent back two hot water bottles that did not meet a suitable heat. You have refunded only one and no refund for the second one.
Tomorrow I will get in touch with American Express who I am sure they will escalate the amount due to me
Extremely disappointed in your customer service and I will now warn people not to buy direct from you
December 10, 2025
Reply from Stoov
Thank you for sharing your experience. We apologise for the situation; something seems to have gone wrong in our return process. I have just reached out to you by email, and everything should be resolved now for both items.
We hope you give Stoov another chance in the future.
Warm regards,
Myrthe | Stoov
Reply from Stoov
So glad we could sort things out quickly for you! Enjoy your Stoov and stay cosy.
Warm regards,
Stev | Stoov
Constantly warm
Constantly warm I suffer with really painful legs and the heat from the bottle is great
December 9, 2025
Reply from Stoov
We’re so happy to hear your Stoov is making a real difference for you. Wishing you many more moments of comfort and warmth—enjoy every cosy day!
Warm regards,
Stev | Stoov
Reply from Stoov
Thanks for being such a loyal fan! Hope your Stoov keeps bringing you warmth and comfort. Warm regards, Stev | Stoov
Great product and value for a price.
December 3, 2025
Reply from Stoov
So glad you're enjoying your Stoov! Thanks for sharing your experience. Warm regards, Stev | Stoov
A poor relation to my original Stoov!
The material of my latest Stoov is significantly lower quality than my first, and the blanket has several basic stitching defects, including the stitching around the battery area that had come undone down one full side before I even attempted to use it, and the very first time I went to wrap the blanket with the toggle belt, it came away in my hand. Also recharging is often difficult: a flat battery says it’s full within seconds of charging (it’s still flat) and takes several attempts before it actually starts charging. The worst thing though is that the blanket doesn’t stay warm for more than 90mins on the lowest setting even though I bought the most expensive battery option that claims up to 5 hours of heat. Compared with my original Stoov, this is a real let down, and I would no longer recommend or return to Stoov products in future. A great disappointment, and an expensive one at that.
December 3, 2025
Reply from Stoov
Hi AJ,
We’re truly sorry to hear about the issues with the stitching and battery performance on your Stoov product. The stitching defects, particularly around the battery area, are certainly not acceptable, and we understand how disappointing this must be. This is definitely something we will look into further to ensure it doesn’t happen again.
Regarding the battery life, it can vary depending on usage, but it should never show a significant difference from what’s promised. We’d like to investigate this further to make sure the performance meets our standards.
Please feel free to use our returns portal to send the product back, or contact our customer service team so we can look at resolving this for you.
Warm regards,
Myron | Stoov
Okay. Nice concept but pillow could be warmer…
Nice concept but pillow could be warmer and tissue coups even be a little more aesthetic.
November 25, 2025
Reply from Stoov
Thank you for the review! we greatly appreciate this. Our product team is currently working on improving our products to see how to achieve this. Please keep an eye on our website for new updates.
Warm Regards,
Jasper | Stoov
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