Stop Start Reviews 

786
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 692 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery service for its exceptional communication, highly accurate real-time tracking, and consistently punctual arrivals that prevent unnecessary waiting around. People are particularly impressed by the incredibly friendly and professional drivers who handle heavy or fragile goods with extreme care, placing them exactly where requested. Some reviewers were not happy with occasional delivery challenges, noting specific difficulties in locating addresses or instances where heavy items were left on the ground floor instead of being brought up. Consumers also mentioned that clearer handling procedures during complex drop-offs would enhance the overall experience.

What people talk about most

Delivery service

People report positive experiences with delivery service, highlighting exceptional communication, precise... See more

Staff

Reviewers mention positive feedback about staff, consistently describing drivers as extremely polite,... See more

Service

Customers consistently note positive experiences with service, expressing immense satisfaction with the... See more

Product

Users describe positive interactions with product and express great satisfaction when receiving items like... See more

Customer service

Clients share positive opinions on customer service, highlighting that representatives and drivers are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received clear information about delivery progress (including a 30minute time slot once delivery day arrived)so that I wasn’t waiting around for ages. A final “we’ll be there in five minutes” messag... See more

Rated 5 out of 5 stars

Brilliant Delivery Service, you knew exactly where they were on their tracking site. Lovely driver, couldn’t be any more helpful. If only other companies, were like this. Would definitely recommend th... See more

Rated 5 out of 5 stars

I was kept informed about the progress of my delivery, with a sensible delivery window, followed by accurate refinement as the the time approached. A final phone call gave the precise time. The driver... See more

Rated 5 out of 5 stars

The courier from "Stop Start" was very professional with "Spot on" delivery service and safely carrying my "GLASS" shower panel to the required location. PLEASE THANK "SUNNY" for me and I hop... See more


Company details

  1. Courier and Delivery Service
  2. also in
  3. Logistics Service
  4. Storage Facility

Written by the company

Stop Start offers a first class distribution, warehousing and logistics service within the UK and also internationally. Over the past 35 years, we have established ourselves as a leading logistics, warehousing and distribution provider to companies across England.


Contact info

4.9

Excellent

TrustScore 5 out of 5

786 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(786)

690 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Great service

Clear communication before delivery, arrived within allocated time slot.
Good communication from the delivery driver (Sunny) who was lovely and helpful at delivery

November 12, 2026
Unprompted review
Rated 5 out of 5 stars

5 Star Service1

Ordering was easy, delivery was quick and the delivery man was cheerful and very helpful...5 Star service!

November 11, 2026
Unprompted review
Rated 5 out of 5 stars

What a fantastic service

What a fantastic service! A 2 hour slot given over a day before which I haven’t had previously. Regular updates given on the day of delivery too. And the deliver was brilliant! Really friendly and professional. Fantastic service all round. I’d recommend to anyone

November 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Best courier

The delivery driver was polite professional and efficient. You can't ask for more. Prompt delivery experience ticked all the boxes.

November 9, 2026
Unprompted review
Rated 5 out of 5 stars

great App

great App, information updates, delivered when stated and a friendly driver to help it all go along.

November 10, 2026
Unprompted review
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Rated 5 out of 5 stars

The driver called me to say he was on…

The driver called me to say he was on the way, I had had a message yesterday to tell me the delivery window, and it was on time, the driver was friendly and took care with my delivery, he placed it where I needed it, he also parked with consideration as the road is quite narrow.

November 10, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service.

Excellent service! The van broke down & they were quick to rectify & get back on the road & my new bath was still delivered the same day & in good time. The delivery driver was very polite, professional & delivered my order to the area I'd make room for it. Thank you so much. Appreciated.
I'm happy to recommend this company.

November 9, 2026
Unprompted review
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Rated 5 out of 5 stars

A positive experience

I am currently unwell with horrendous vertigo. The delivery of a large radiator arrived today and the driver was particularly helpful taking the radiator to where I asked. The notifications I received about the delivery time estimate and a further one when he was 20 minutes away was very helpful. A good experience with this company

November 9, 2026
Unprompted review
Rated 1 out of 5 stars

Lazy and unaccountable - avoid this company if possible.

We had arranged heavy bathroom items to be delivered to our 5th floor flat. The delivery guy called and said he was outside the building, so I told him to buzz my flat number, I let him in and expected him to turn up at the flat door. Instead I heard nothing for some time. Then I called him. He'd left all items on the ground floor and hadn't even bothered to bring these up in the lift on his trolley. I had to go down and physically manage these heavy items by myself manually. This is totally unprofessional. What does this guy think his job is? I'd also paid for delivery yet this is the service I received? I then called the customer service who were in fairness sympathetic but this didn't change the fact that the service delivered was appalling.

November 5, 2026
Unprompted review
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