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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service, highlighting its punctuality and efficiency. Many people appreciate the helpful and polite staff, particularly the drivers, who often go above and beyond by assisting with heavy items and placing them where requested. The communication regarding orders and delivery times is frequently commended, with consumers finding the real-time tracking and advance notifications very useful. However, some customers also noted issues with incorrect product delivery and damage caused during recovery. A few other people also felt that drivers occasionally refused to bring heavy packages inside, citing company policy, which caused inconvenience for those unable to move items themselves.

What people talk about most

Delivery service

Users describe positive interactions with delivery services. Customers frequently highlight the punctuality... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the drivers for being punctual,... See more

Service

Consumers find service to be positive, highlighting the professionalism, politeness, and helpfulness of the... See more

Product

Reviewers highlight positive aspects of product delivery. Customers frequently praise the timely and often... See more

Order

Reviewers mention positive feedback about their orders. Customers frequently praise the delivery experience,... See more

Based on these reviews

Rated 5 out of 5 stars

Everything went well, the delivery appeared pretty much on schedule-Bristol traffic and roadworks make any kind of driving a problem-but the real-time tracker helped. Everything was secured well and C... See more

Rated 5 out of 5 stars

We have a major road closure outside of our house requiring a 3 mile diversion to get here which isnt well signposted. Calin the driver made his way here despite this and arrived on time. He was very... See more

Rated 5 out of 5 stars

Recently had a delivery via these guys... The live tracker is great, and getting a call 30-60minutes prior to delivery really allowed me to plan my day better. The delivery guy was upbeat, pleasan... See more

Rated 5 out of 5 stars

What a great experience with Stop Start. They delivered exactly on time and our delivery driver Michael went far beyond our expectations. He was polite and helpful and brought our goods into the house... See more


Company details

  1. Courier and Delivery Service
  2. Logistics Service
  3. Storage Facility

Written by the company

Stop Start offers a first class distribution, warehousing and logistics service within the UK and also internationally. Over the past 35 years, we have established ourselves as a leading logistics, warehousing and distribution provider to companies across England.


Contact info

4.8

Excellent

TrustScore 5 out of 5

296 reviews

5-star
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1-star

Replied to 11% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Outstanding experience

Outstanding experience, after having 2 weeks of issues with DHL, no time slot, not information, even said they attempted to collect, despite me being home all day, and at the time they stated. Stop Start were asked to do the same job, arrived on the day given, within the 2 hour time slot, and minute by minute live tracking updates. What more could anyone ask for from a courier!!

April 16, 2026
Unprompted review
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Rated 5 out of 5 stars

Great service

The driver went above and beyond as we are a new build he used a sack barrow in the last 500m to get the sink we ordered to our front door!

April 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent service from SStop Start

Stop Start did a really great job of delivering a replacement kitchen ceramic sink and drainage unit. The tracking was excellent, so I knew exactly when the delivery was to be made, and the driver efficient and courteous, waiting for me to check that both items were in the package. Given my experiences with one or two other companies, I am happy to give credit where it is due.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy deliveries

We had to have two deliveries as one ordered item was damaged.
Both couriers were excellent, arrived on time and extremely pleasant and helpful.

April 1, 2026
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Rated 5 out of 5 stars

Couldn’t fault them!

Everything went well, the delivery appeared pretty much on schedule-Bristol traffic and roadworks make any kind of driving a problem-but the real-time tracker helped. Everything was secured well and Calin was super helpful and friendly, handling our shower cubicle and 35kg shower tray with great care-couldn’t fault him! Thanks Stop Start

April 1, 2026
Unprompted review

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