I was quite happy with the service that we got when we first rented our unit in Norwich, but after the second month, the price went up and we was not told about this. I thought they should’ve told me... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The fella Casey who works the office is very polite and courteous, knows his stuff and very informative. Speedy visit. Good place to rent from. Does have a few bad apples working from time to time wh... See more
Company replied
I called and spoke with Raevon, because i had a question about an online special, and she told me that she could help me. Her positive energy really revived me because I was having a very difficult ti... See more
Company replied
Simon at StorageMart in Brighton (BN2 0DF) was FANtastic. He kindly listened and sought out several units that would suit my needs. He was thorough in his explanation of terms and conditions too. I am... See more
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Company details
About StorageMart
Written by the company
Founded in 1999, the StorageMart grew from 0 to over 60 storage properties by 2006. In 2008, the company acquired a publicly traded Canadian storage company and added another 62 storage facilities to its portfolio, nearly doubling in size. Today, StorageMart provides self storage in the U.S. and Canada, with over 135 storage facilities in North America, with over 7 million net rentable square feet, collecting in excess of $85 million in annual revenue.
In addition to renting self storage units, StorageMart sells moving and packing supplies in every storage office. These supplies include items such as cardboard boxes, specialty boxes, tape, bubble wrap, mattress covers and much more.
Self Storage, Commercial Storage, Car Storage, Boat Storage, RV Storage, Moving & Packing Supplies, Personal Mailboxes (PMB's)
In addition to renting self storage units, StorageMart sells moving and packing supplies in every storage office. These supplies include items such as cardboard boxes, specialty boxes, tape, bubble wrap, mattress covers and much more.
Self Storage, Commercial Storage, Car Storage, Boat Storage, RV Storage, Moving & Packing Supplies, Personal Mailboxes (PMB's)
Written by the company
100% Satisfaction Guarantee
If you're unhappy, your next month is Free
Simply put, if we fail to live up to your expectations your next month of storage is 100% free.
We know there are a lot of places you could store. Our goal is to be the place that brings you peace of mind and makes renting storage easy. We back that up 100%.
Contact info
United States
- help@storage-mart.com
- storage-mart.com
3.5
Average
7K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Literally had thee worst experience…
Literally had thee worst experience dealing with this location. I went in about 2 weeks ago to retrieve all my stuff, personal memorabilia business supplies, clothing, bedding, mattresses.. and everything was completely ruined.. The whole storage unit was infested with mice. They had eaten through everything and pooped everywhere.I walked in the office and around other units and noticed an extreme amount of mouse traps. Literally Everywhere.
And how convenient is it for them to not provide coverage when dealing with infestations.. That’s purposely not listed in the coverage I pay for,, But that’s the main issue at this location,, Mice
Reaching out the main office was totally pointless & I was treated horribly, They also told me to take pictures & not bother any of the infested item until I spoke to someone from the claims department,this was just 2 weeks ago, I gave my 30 day notice two weeks before that but today I received a $400 bill in the mail
So not only do I have to deal with a major loss
And some items can’t be replaced
But They still want money for absolutely nothing & that insurance I pay for monthly covers absolutely nothing
Horrible Service
January 30, 2025
Unprompted review
Reply from StorageMart
We're sorry to hear about your experience at our facility. Providing the best service possible is our top priority, and we'd appreciate the chance to discuss this further. Please don't hesitate to reach out to us directly at help@storage-mart.com at your convenience.
Greetings,
Greetings,
Thanks for your great services every time Mr. Paul.
Storage Mart has been a great experience for me. The facility is clean and well-maintained.
Store manager Mr. Paul (Manager) is very friendly and makes booking, tours and moving in/out easy.
“Love the promo”
Great facility in a great location.
Highly recommend.
The team at Storage Mart at Eglinton & Laird is incredibly helpful.
February 7, 2025
Unprompted review
Reply from StorageMart
Hello, thank you so much for taking the time to leave us a 5-star review! We’re delighted to hear about your positive experience with Paul at our location. It’s wonderful to know that their dedication and excellent service made such a great impression. We will be sure to let them know what a great job they did! Thank you again for choosing StorageMart for your stay, and if you need anything else, do not hesitate to reach out! Have a great day!
I Would Like To Thank Fatima!At The…
I Would Like To Thank Fatima At The Storage Mart In Urbandale,IA Who Updated My Account-She Was So Kind And Professional! She Was So Understanding And Helpful! I Will Continue Being A Storage Mart Customer Because Of Her! Respectfully,Tim Hatton.
February 11, 2025
Unprompted review
Reply from StorageMart
Thank you so much for taking the time to leave us a 5-star review! We’re delighted to hear about the experience Fatima provided you! It’s wonderful to know that their dedication and excellent service made such a great impression. We will be sure to let them know what a great job they did! Thank you again for choosing StorageMart for your stay, and if you need anything else, do not hesitate to reach out!
I love renting from storage mart
I love renting from storage mart. The secured property is a plus. The manager Lindsey is great. She is always there to help you when you need it. She does a wonderful job keeping the property clean. She is part of the reason I rent there. Rent there. You won't be disappointed
February 3, 2025
Unprompted review
Reply from StorageMart
Thank you so much for taking the time to leave us a 5-star review! We’re delighted to hear about your positive experience with Lindsey at our location. It’s wonderful to know that their dedication and excellent service made such a great impression. We will be sure to let her know what a great job she did! Thank you again for choosing StorageMart for your stay, and if you need anything else, do not hesitate to reach out! Have a great day!
Awesome staff
Awesome staff. Very polite and friendly. Very knowledgeable and helpful. Clean environment. Recommend 100
February 6, 2025
Unprompted review
Reply from StorageMart
Thank you so much for your 5-star review! We truly appreciate your support and are delighted to see your positive rating for our location staff. We will be sure to let the team know what a great job they did! Thank you again for choosing StorageMart for your stay, and if you need anything else, do not hesitate to reach out to us 24/7!
Jake at the Storage-Mart in Hopkins, MN
Jake F. at the Storage Mart in Hopkins Minnesota was great! Showed me options and discussed all terms. Great drive-in storage spot!
February 1, 2025
Unprompted review
Reply from StorageMart
Thank you so much for your 5-star review! We truly appreciate your support and are delighted to see your positive rating for Jake at the Hopkins location. We will be sure to let the team know what a great job they did! Thank you again for choosing StorageMart for your stay, and if you need anything else, do not hesitate to reach out to us 24/7!
I had an amazing experience at this…
I had an amazing experience at this Storage Mart Location! Phillip was a great help and the other staff were friendly and helpful as well! 10/10 would recommend if you need a safe place to store your things!
January 3, 2025
Unprompted review
Reply from StorageMart
Hi Old Man Higgins, Thank you for sharing the wonderful experience you had with the team at our location! We’re thrilled to hear that they provided you with excellent customer service. Your kind words mean a lot to us, and we’re grateful to have such dedicated staff on our team. We’ll make sure to pass along your compliments to everyone at StorageMart. If you need anything, please don’t hesitate to reach out. Have a fantastic day!
StorageMart Creekwood Pkwy
I had a great experience with StorageMart, 1500 Creekwood Pkwy, Columbia, MO 65202 . The process was very straight forward and easy. The people I interacted with were very friendly and helped the process go smoothly. I will definitely use them again.
-Paul L 2/1/2025
February 1, 2025
Unprompted review
Reply from StorageMart
Thank you so much for your 5-star review, Kevin! We truly appreciate your support and are delighted to see your positive rating at our Creekwood Pkwy location. We will be sure to let the team know what a great job they did! Thank you again for choosing StorageMart for your stay, and if you need anything else, do not hesitate to reach out to us 24/7!
Excellent Customer Service
Oleana provided me with excellent customer service. Very attentive, polite, available to listen to my questions and ready to provide detailed answers. I recommend the StorageMart without restrictions. Go to 431 Mapleview and receive the best customer service from Oleana.
February 1, 2025
Unprompted review
Reply from StorageMart
Thank you so much for your 5-star review! We truly appreciate your support and are delighted to see your positive rating for Oleana. We will be sure to let the team know what a great job they did! Thank you again for choosing StorageMart for your stay, and if you need anything else, do not hesitate to reach out to us 24/7!
Scammers with willy nilly price increases
they are scammers!. They raise their prices every month and their excuse is because we can....beware!
January 31, 2025
Unprompted review
Reply from StorageMart
Thank you for bringing this to our attention Kevin. We understand your frustration with the rate increase. Please contact our customer service team at help@storage-mart.com, so we can discuss your concerns and find a solution that works for you.
hi I have a unit in this facility and…
hi I have a unit in this facility and the manager Idania there is very polite and helpful and she always has the facility clean and well organize
January 24, 2025
Unprompted review
Reply from StorageMart
"Thank you so much, Carmen, for your glowing review! We’re thrilled to hear that our team provided you with such a positive experience, and that you found our property clean and welcoming. Maintaining a spotless facility and offering friendly service are top priorities for us, and we’re so glad to see it reflected in your feedback. If there’s anything else we can assist you with, feel free to reach out anytime. Thanks again, and we hope you have an amazing day!
Jessica was extremely helpful!!!
January 27, 2025
Unprompted review
Reply from StorageMart
Thank you for taking the time to share the great experience you had with Jessica! We’re so happy to hear that she provided you with excellent customer service. We appreciate your kind words and are grateful to have them on our team! If you need anything, please do not hesitate to reach out to us 24/7. Have a wonderful day!
BEWARE OF NONSTOP RATE INCREASES
I have rented the same 14x36 Unit at Storage Mart on 291 S in Lee's Summit, MO for the past 12 years, ever since Storage Mart acquired the independently owned facility. At the time, my rent was $200 per month and with the latest increase is up to $690. There have been little to no improvements to the facility to justify the consistent rate increases. Read the fine print, rent can be raised at anytime with a 15 day notice. It appears their strategy is to continually raise rent to customer's breaking point. Enough was enough for me, I just relocated to a much newer facility (2 years old), larger unit (14x40), app to open gate and unit (electric opener) all for $340/mo, less than half of Storage Mart. My only regret, I didn't move years ago. I will say, all the site managers I have had over the years were all great people, just do not agree with the corporate pricing strategy.
January 27, 2025
Unprompted review
Reply from StorageMart
We're sorry to hear about your experience with the rate increases. We understand your concerns and appreciate your feedback. It's important for us to maintain a balance between offering competitive rates and maintaining our facilities. We're glad to hear that you had positive interactions with our site managers. Your feedback will be taken into consideration as we continually strive to improve our services.
What a fantastic first-time experience…
What a fantastic first-time experience with Storage Mart in Walton on Thames. Stuart and Ian went above and beyond to ensure my move to storage went smoothly and without a hiccough. From my initial call, to my move in and with my move out of storage since, Stuart assisted me with professionalism, respect and kept me informed throughout the moves. Nothing was too much for them, even when there was a temporary glitch on their computer system, they kept me informed throughout and rectified it immediately.
Thank you for making this part of my relocation smooth, professional and straight forward. I have no qualms in recommending Stuart and Ian or in using Storage Mart in Walton on Thames again! Thank you 🙏
January 25, 2025
Unprompted review
Reply from StorageMart
Thank you for the 5-star review! It's wonderful to know that our team's efforts are making a positive impact on your experience. We will be sure to let everyone here at StorageMart know what a wonderful job they are doing! If you need anything, please do not hesitate to reach out to us 24/7. Have a wonderful day!
Calgary Location:
Calgary Location:
Our experience with the move-in and orientation was wonderful. Anna is a seasoned professional and keeps the facilities extremely welcoming. Her attention for detail and ensuring we got the right information (older folks like me need repetitive instructions) before we left. Our unit was clean and Anna was very considerate to put down some pallets on the floor. Amazing experience thanks to Anna!
My only safety concern is the ice buildup along the entrance and the access to the units.
January 21, 2025
Unprompted review
Reply from StorageMart
Hi, thank you for sharing the wonderful experience you had with Anna! We’re thrilled to hear that she provided you with excellent customer service. Your kind words mean a lot to us, and we’re grateful to have such dedicated staff on our team. We’ll make sure to pass along your compliments to everyone at StorageMart. If you need anything, please don’t hesitate to reach out. Have a fantastic day!
My experience with Hamid at 875 Don Mills Rd
I wanted to take a moment to share my outstanding experience with Hamid at 875 Don Mills Rd. Over the years, Hamid has consistently demonstrated exceptional professionalism and dedication. He is friendly, punctual, and highly knowledgeable in his field.
Hamid went above and beyond to ensure I had a seamless experience. His expertise and approachable demeanour made the entire process easy and stress-free.
I would wholeheartedly recommend anyone looking for storage solutions to visit Hamid. You will not be disappointed!
January 17, 2025
Unprompted review
Reply from StorageMart
Hi! Thank you for taking the time to share the great experience you had with our team at 875 Don Mills Rd. North York, ON! We’re so happy to hear that they provided you with excellent customer service. We appreciate your kind words and are grateful to have them on our team. We will be sure to let everyone here at StorageMart know what a wonderful job they are doing! If you need anything, please do not hesitate to reach out to us 24/7. Have a wonderful day!
Horrible place to rent from
Horrible place to rent from. Always increasing your rate even when you have rented from them for over a year and have never been late on a payment. Also, if you have rental insurance and they don't receive your updated policy information on time they will automatically charge you a monthly insurance fee. When you provide them with your renter's insurance documentation showing that you had renter's insurance the whole time and it has never been cancelled StorageMart still will not refund you the insurance fee that they charged you.
January 15, 2025
Unprompted review
Reply from StorageMart
Thank you for your feedback, Brandy. We apologize for any inconvenience caused by the rate increase. We value your feedback and would like to discuss this further to address your concerns.
We totally get your concern about being charged when you already have your own insurance.
Do not hesitate to reach out to us at help@storage-mart.com so we can get this sorted out and make things right. Thank you!
Mariana is SuperManager!
Today's experience with 0603 StorageMart SuperManager Mariana in reviewing my storage unit needs was excellent. Mariana helped me to select the right size unit for my needs and clearly explained the value and convenience of my rental. It was obvious from my tour of the facility that it is well-managed, clean and safe. Mariana was very friendly and helpful throughout the rental process. She is a great ambassador for StorageMart and takes absolute care of her clients. I'm delighted I chose to rent at this location with Mariana at the helm. Good show StorageMart!
January 14, 2025
Unprompted review
Reply from StorageMart
Thank you so much for your wonderful feedback, Richard! We’re thrilled to hear that you had such a positive experience at our 1575 Thousand Oaks Dr San Antonio, TX 78232 2104940628 location, and we’re especially glad that our team could assist you. Your satisfaction means everything to us, and we look forward to continuing to meet your needs with the same level of service. Please don’t hesitate to reach out if there’s anything else we can do for you!
Storage Mart in Pickering is…
Storage Mart in Pickering is conveniently located. The access hours can fit into any schedule. The office staff are friendly and helpful. I have had the pleasure of dealing with Dilip for 4+yrs. He is always smiling and helpful.
January 8, 2025
Unprompted review
Reply from StorageMart
Hello Gillian, thank you so much for taking the time to leave us a 5-star review! We’re delighted to hear about your positive experience with our team. It’s wonderful to know that their dedication and excellent service made such a great impression. We will be sure to let them know what a great job they did! Thank you again for choosing StorageMart for your stay, and if you need anything else, do not hesitate to reach out! Have a great day!
Violet is the Best
Violet is excellent at what she does, but very dependable and knowledgeable. Very helpful thanks Ma'am.
January 8, 2025
Unprompted review
Reply from StorageMart
Thank you for your kind words, Dominique! We're thrilled about your positive experience here at StorageMart, and are so happy to hear our team, provided you with an excellent experience with your rental! We appreciate your feedback and thank you for choosing our property over at 4906 W Madison St Chicago, IL 60644 7733792900 ! If you need help with anything else, do not hesitate to reach out to us. Have a great day!
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