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Rated 1 out of 5 stars

This is my first and last time buying from FIFA store, I bought these tshirts and I got scammed by FIFA, they are way too small and for europe rather than US. I sent 22 emails and several cal... See more

Rated 1 out of 5 stars

Thieves. This store sucks. FIFA criminals have banned Brazilian players for not playing 7 mins match which couldn't be played due to Covid situation in Brazil. Criminals started to use cancel culture.... See more

Rated 1 out of 5 stars

This is a coparate scam... even though it is the official fifa shop its prices do seem cheap in the checkout shipping costs triple the items in your cart in some cases not to say that taxes are not in... See more

Rated 4 out of 5 stars

In all fairness, this review is only about the souvenir store of the museum. We did not take the tour of displays. We were hoping to get gifts for friends and grandchildren. It is quite small and has... See more

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1.8

Poor

TrustScore 2 out of 5

81 reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Love the game

Love the game, so realistic they even switched from the ignite engine now the game feels smoother. Keep it up fifa

August 20, 2025
Unprompted review
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Rated 1 out of 5 stars

Poor service

Ordered 3 items. Two were cancelled by store after 12 days. The remaining item is still not delivered after 22 days - it took 17 days to go from creating a label to shipping the item. Never again!

November 28, 2025
Unprompted review
Rated 1 out of 5 stars

Fifa Please make your game great again

When im playing seasons online with a friend, we always compete against real madrid, its fun for a couple of games, but everyone chooses real madrid because its too overpowerd. We have had this problem for over half a year now. But they decide to do nothing with it. Fifa thank you for waisting my money. Make your game great again next year.

July 2, 2025
Unprompted review
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Rated 1 out of 5 stars

DO NOT PURCHASE FROM HERE

Writing another review as I still have not received my refund. Mind you the wrong item was sent. I returned it, it was received January 21. At this point this is theft. I received a notification stating that I would receive my refund in 5-10 business days. Its been well over that and I have not gotten anything. DO NOT EVER ORDER FROM ANY FIFA SHOP ITS A MASSIVE SCAM.

December 29, 2024
Unprompted review
Rated 1 out of 5 stars

Horrible company

Discriminating against disabled people. They said they have accessibility tickets but they don’t, you contact accessibility team and they just send you links to ticket master. I have asked several times how to lodge a complaint and I’m just ignored.

January 21, 2025
Unprompted review
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Rated 1 out of 5 stars

I would give zero stars if possible

I would give zero stars if it was an option and also wishing I had read reviews on here before ordering. I ordered a jersey for my kid in October as a christmas gift, was charged $20 for shipping. Shipping took several weeks and they sent the wrong size- too small. I have contacted them at least 10 times to exchange/return/refund and everytime get a "we are forwarding your email to the department that can assist you with this" and then CRICKETS. I've tried calling but can't get to a human being, their "chat" option deadends and you can't get a human, and I'm pretty sure emails are also answered by bots. I'm beyond frustrated. I have NEVER spent $100 on a TSHIRT for my child and this was their "big gift." This company is a total scam, only you can't tell because they charge a lot for their inventory and a lot to ship. DO NOT RECOMMEND.

December 1, 2024
Unprompted review
Rated 1 out of 5 stars

Smacks of a scam

I wish I had read these reviews before ordering a Matildas jersey as a Christmas present. Jersey sent from Panama - but was for the Dutch women's team. They have at least acknowledged that it needs to be returned/refunded though have "system" issues with generating the return label. They want an identity document to create one (I've never needed an identity document to order or post anything in my life so not about to start now). Other info they have already.
0.5 star for sending a jersey on time, 0.5 star for getting the size right. Everything else is a shambles. Have found a Matildas jersey elsewhere (which has arrived) and have everything crossed the bank can sort this hot mess out.

December 18, 2024
Unprompted review
Rated 1 out of 5 stars

Extortionate shipping costs

How on earth can Fifa charge around £43 shipping when the football itself is a size 2 childs football at £7.99???? Who on earth is going to be so stupid as to pay that!? No wonder your footballs are all still in stock. Most footballs I've looked for on other sites are all sold out. If I were you I'd re-evaluate how much you're charging people to have their goods shipped. Ridiculous costs!

November 30, 2024
Unprompted review
Rated 1 out of 5 stars

Fifa for many years now has been…

Fifa for many years now has been terrible, Online game manipulation to make sure you lose the game even though you have all the possession and shot/shot on target the opposite keeper has the game of hes life and they nick a goal in stoppage time, passes that your making going to completely the wrong players and your players out of position and slowing down suddenly, all this to basically make you spend spend spend, fifa today is just a huge un enjoyable con, 0 stars if there was such a thing.

September 9, 2024
Unprompted review
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Rated 1 out of 5 stars

I ordered a shirt

I ordered a shirt for my employee. 10 mins after the order I was informed that the address was not correct. I wrote Fifa to change the address but they said, it's not possible. So of course the package was sent to an address where it will never arrive. Surprise Surprise. Now the package has been on it's way for 2 months and I have never received a refund. I wrote Fifa 10 times and always get a generic answer that doesn't make sense. I lost 110 EUR for nothing.

August 26, 2024
Unprompted review
Rated 1 out of 5 stars

Horrible organization...how can they…

Horrible organization...how can they possibly give Canada a 6 point deduction when the team (players) had NOTHING to do with their coach spying. So it's ok to penalize the players for something that was done completely out of their control?? Makes no sense. I'd give FIFA 0 (ZERO) stars if I could. FIFA clearly has a hatred for Canada.

July 30, 2024
Unprompted review
Rated 1 out of 5 stars

Worst experince ever

Worst experince ever. Order the jersy 2 times they sent wrong size every single time. When contacted them they are just sending automated emails back. Not able to talk to anyone over the phone or email. DO NOT BUY FROM THEM!

July 12, 2024
Unprompted review
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Rated 1 out of 5 stars

This is a coparate scam..

This is a coparate scam... even though it is the official fifa shop its prices do seem cheap in the checkout shipping costs triple the items in your cart in some cases not to say that taxes are not included in every product making the prices seem low and are left out till the very end ihenrently falsley advertising to the consumer

April 13, 2024
Unprompted review
Rated 1 out of 5 stars

No compréis en Fifa store

No compréis en Fifa store. Compramos un producto 31/12/2023 y no ha llegado. Reclamamos y dicen que está entregado. Hemos visto le ha pasado a más clientes. Pensamos es una estafa.
Do not buy on Fifa Store. We bought and it never arrived. We have been in contact but they say it has been received. We’ve checked this has happened to more clients. Not a sure shop.

March 2, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid

I think the store is some sort of scam. If you contact them you get automated reply. They use ups to deliver and I never received the goods or an explanation.

December 27, 2023
Unprompted review

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