Store Gorillaz Reviews 3

I ordered the Mountain box set two months ago. Since the album wasn't officially released yet, I expected a slight delay in receiving my package. It's a very special gift for my 12-year-old, who is a dedicated Gorillaz fan. After a month with no update, I contacted the Gorillaz store website. I received only a generic response. Despite seven attempts, I still haven't received the product or any meaningful communication. I'm extremely disappointed with the Gorillaz store. Having worked in customer service, I find this situation unacceptable. If the product sold out during the ordering process, it should be removed or clearly marked to avoid confusion. Please be honest with your customers, that's the minimum.

They claim to have an international shipping agreement for EU customers (IOSS) and you can pay taxes just when ordering but that is not true. I paid 60 euros for a hoodie+20 euros for shipping (and taxes, according to them) to Italy. Then I got charged 30 euros from the Italian Customs. If you are in EU, avoid buying from them unless you are prepared to overpay any item.

I bought the new CD and the new calendar on January 30th.
Its been 16 days and I haven't gotten any message of sorts. Plus no information as to the arriving of my parcel. I have tried to contact them multiple times, yet to my dismay have gotten no reply. On the "Recent orders tap," it says " Order complete". Yet I still haven't gotten anything. I'm very disappointed with the official store. I expect them to do better. They should not charge 10 pounds for Shipping & Handling, that is outrageous.
Overall, do not buy for them if you find it at a better place.