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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, helpfulness, and extensive knowledge, often going the extra mile to assist. People frequently highlight the excellent service, noting its efficiency, affordability, and promptness, with many appreciating the personalized touch from this family-run business. Consumers are also very satisfied with the products, finding them to be of good quality, accurately described, and available at reasonable prices. However, some customers were dissatisfied with the delivery service, specifically mentioning issues with Evri, including confusing updates, lost items, and delays. A few other people also felt that the amount of plastic packaging used was excessive and unnecessary.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery services, frequently praising fast and prompt... See more

Product

People report positive experiences with products. Customers appreciate the wide range of products available,... See more

Service

Consumers consistently report positive experiences with the service. Many reviewers highlight the efficiency,... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being friendly,... See more

Price

Customers consistently report positive experiences with pricing. Many reviewers found products, including... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Boatyard has everything you need for life afloat/leisure, well stocked with essentials and more and always a good supply of fuel for the winter. Everyone there is friendly and helpful. My husband... See more

Rated 5 out of 5 stars

Have just spent many hours repainting the roof of my widebeam and needed a new, stainless steel chimney to finish things off. Found the perfect plain stainless steel chimney plus raincoat on the sit... See more

Company replied

Rated 5 out of 5 stars

Very happy with goods we ordered. Better than expected. Only problem was the Evri delivery. Very confusing, saying they'd delivered when they hadn't, sending reminders to pick up parcel when it wa... See more

Rated 5 out of 5 stars

The staff are knowledgeable and happy to give advice on anything you need. There’s a wide variety of products for every boating need, you can call in advance to make sure what you need is th... See more


Company details

  1. Boat Accessories Store
  2. Boat Repair Shop
  3. Coal Supplier
  4. Gas Cylinders Supplier
  5. Marine Supply Store
  6. Sailing Store

Written by the company

The Boatyard and Chandlery at Hilperton Wharf on the Kennet and Avon canal near Trowbridge supplies all the services, parts and spares a boater needs. We stock diesel, calor LPG gas, coal, water, pumpout and much more. We also have a chandlery boat Aquilo which you may see cruising around the canal network, we carry lots of essential spares and everyday chandlery items on board especially the awkward to transport items like boat poles and boat hooks. On our online store you will find service bundles for most popular makes of engines found on the inland waterways, these bundles offer an extra discount when you buy a full service kit for your engine.


Contact info

4.9

Excellent

TrustScore 5 out of 5

857 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

New to boating

New to boating, boat booked for blacking and without asking a great review on boat given with other work recommended, absolutely no pressure to have additional work .The work recommended and the blacking carried out brilliantly .Very friendly professional couple who I would highly recommend.

April 15, 2026
Unprompted review
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Rated 4 out of 5 stars

Easy ordering the things I needed for…

Easy ordering the things I needed for my boat and in stock. Took longer than expected to arrive, but well packed and just what I ordered.

April 9, 2026
The Boatyard logo

Reply from The Boatyard

Good Afternoon Tommo

Thank you for taking the time to leave us a review, we are sorry that you were not happy with the speed of delivery, you chose the standard delivery which is 2 to 5 working days and your parcel was delivered in under 3 days from when you placed your order. If you require a quicker delivery in future we do offer the option of next business day delivery ( business days monday to friday).

Thank you for using our online store.

Victoria and The Boatyard Team

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