Stories Flooring Reviews

2,185

•

4.5

Flooring Store

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Review summary

Created with AI, based on recent reviews

Looking at 341 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and professional throughout the entire process, making purchases smooth and pleasant. Consumers also appreciate the prompt delivery, helpful guidance, and the excellent quality of the flooring products received. Some reviewers were not happy with delivery complications caused by external courier services, leading to unexpected delays and logistical frustrations. A few people also mentioned occasional issues with receiving damaged boards or experiencing communication hurdles during the shipping coordination. People noted that resolving these specific shipping or product flaws required extra phone calls and caused unnecessary stress.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the beautiful appearance and high... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting the speed and efficiency of... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are extremely helpful,... See more

Service

Users describe positive interactions with service, highlighting a quick, professional, and friendly... See more

Quality

Consumers find quality to be positive, frequently describing the flooring as brilliant and top quality with... See more

Reviews shaping this summary

The floor is absolutely beautiful and was a great price for engineered flooring. What I really wanted to add though was how friendly & helpful they were at stories, which was appreciated after another... See more

Company replied

Ordering easy, lots of useful guides, hits, tips online; delivery quick and efficient for both samples and order. Customer service fantastic, rang me before my order was despatched to advise that som... See more

Company replied

quick easy to order service. Good communication via emails which helped me to choose the excellent Lusso LVT flooring range - a bit more of an effort to lay down click system but we'll worth the extr... See more

Company replied

My experience from start to finish with Stories Flooring has been excellent. They were super responsive to all my questions on the flooring I chose. I also ended up needing more flooring and they we... See more

Company replied

Company details

Written by the company

Stories Flooring Unit 2 Wortley Business Park Amberley Road Leeds LS12 4BD 01133200223 info@storiesflooring.co.uk

Contact info

Unit 2 Wortley Business Park,, Amberley Road, LS12 4BD, Leeds, United Kingdom
01133200223
info@storiesflooring.co.uk
storiesflooring.co.uk

4.5

Excellent

2K reviews

5-star

4-star

3-star

2-star

1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 65% of negative reviews

Typically replies within 1 week

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All reviews

(2,185)

321 reviews in the last 12 months

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Apr 12, 2026

Free samples very prompt delivery

April 9, 2026

Reply from Stories Flooring

Jun 1, 2026

Hi Karen,

Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.

If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.

Kind regards,
Stories Flooring

Apr 10, 2026

fast delivery high quality product good…

fast delivery high quality product good communication

March 10, 2026

Reply from Stories Flooring

Jun 1, 2026

Hi,

Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.

If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.

Kind regards,
Stories Flooring

Apr 9, 2026

Didn't receive any samples I ordered so…

Didn't receive any samples I ordered so went elsewhere

March 10, 2026

Reply from Stories Flooring

Apr 16, 2026

Hi,

Thanks for the feedback.

We have changed our sample delivery service from Evri to Amazon now so should help moving forward. We would happily have sent another. As you say, no sample received = no order for us. Always harsh getting a 1 star for a missed free sample to a customer when we would happily send again.

Apr 9, 2026

Lovely samples

Lovely samples. Arrived quickly. Good service.

April 5, 2026

Reply from Stories Flooring

Jun 1, 2026

Hi Helen,

Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.

If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.

Kind regards,
Stories Flooring

Apr 5, 2026

They left paper boxes pallet …

They left paper boxes pallet outside and wasn't protected from rain

November 10, 2025

Reply from Stories Flooring

Apr 9, 2026

Hi,

Thanks for the feedback. Are you sure this was from us? We did deliver a floor to you back in November 2025 which was signed for and not left outside. All our products are wrapped to pallets and then also shrink wrapped. Seems strange to get feedback 5 months later when we were not alerted to any issue at the time.

regards

Gareth

Apr 5, 2026

Excellent service

Excellent service. Nothing to much trouble. Could tell by my phone and email the samples I had previously ordered. And helped finalise floor area and packs needed.

April 2, 2026

Reply from Stories Flooring

Apr 7, 2026

Apr 4, 2026

I ordered some samples on the 3rd…

I ordered some samples on the 3rd March, didn’t arrive, lost by EVRi so were resent by Amazon, also lost! A month later still no samples. Initially customer service was good but then no response to my contact. I gave up. Shame as I liked the look of the flooring as it was hopefully exactly what I’m looking for.

March 4, 2026

Reply from Stories Flooring

Apr 9, 2026

Hi,

Thanks for the feedback. I understand you have now spoken to our team and they have re sent out some more.

Apologies for the delay. We have now moved our sample delivery from Evri to Amazon due to a few issues on failure rate with Evri

Gareth

Apr 4, 2026

The good the bad and the ugly

The good the bad and the ugly. The good it arrived on time and undamaged. The bad, there were no instructions on the particular click system in any of the boxes and I phoned the company and asked for some instructions was given a video on how to lay herringbone when this was not herringbone and did not give any advice on the particular click system .the ugly, I’ve laid lots of click flooring. This is the most unforgiving difficult and frustrating flooring system I’ve ever laid. It is not suitable for DIY or most professionals unless you’re being paid by the hour.

April 4, 2026

Unprompted review

Apr 2, 2026

Fast delivery for the sample order

Fast delivery for the sample order, lovely quality sample, big enough to see how good quality it is. and nice done finish as well. Friendly and well communication, nice experience.

March 26, 2026

Reply from Stories Flooring

Apr 7, 2026

Hi Carina,

Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.

If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.

Kind regards,
Stories Flooring

Apr 1, 2026

We ordered 3 samples, they were delivered in 2days, free of charge. The process was straightforward and the samples were a good size so we could actually see the pattern. We are now ordering the flooring, excellent value and quality.

March 11, 2026

Reply from Stories Flooring

Apr 7, 2026

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