Storm Collectibles UK Reviews 

178
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, featuring incredible sculpts, wonderful articulation, and fantastic overall design. Buyers also highlight the remarkably fast delivery services, secure packaging, and clear communication throughout the entire ordering process. Though some reviewers noted minor issues such as occasional box dents, extended pre-order wait times, or slight delivery delays, the vast majority of consumers remained completely satisfied. Purchasers deeply appreciate the affordable rates and reliable support, stating they would easily recommend the business and happily purchase products again. People consistently mention that shopping here is always a pleasure due to the high professionalism.

What people talk about most

Product

People report positive experiences with product, expressing strong satisfaction with the amazing quality and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that shipments are... See more

Quality

Clients share positive opinions on quality, highlighting the incredible sculpt, wonderful articulation, and... See more

Service

Reviewers highlight positive aspects of service, noting that staff members are polite, professional, and on... See more

Order

Consumers find order to be positive, highlighting fast pre-orders and swift shipping. Reviewers report that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Storm Collectibles figures are the best quality for Street Fighter and King of Fighters and it's not even close. Deliveries are always quick and well packaged. 0 complaints, and I will keep buying fr... See more

Rated 5 out of 5 stars

Storm Collectibles are an excellent company, some odd decisions but… nobody’s perfect lol, Shipping is £5.99 regardless of how many you buy, and I could only add One v1.5 to my cart the others were th... See more

Company replied

Rated 5 out of 5 stars

Being able to buy Storm figures direct in the UK, and avoid import and excessive postage costs is fantastic... and the Storm Arena line is simply incredible value for money. Jada definitely set a pr... See more

Company replied

Rated 5 out of 5 stars

First time ordering from Storm Collectibles UK, although I have purchased other product from their overseas suppliers in the past. Communication was great through out the preorder process and... See more

Company replied


Company details

  1. Figurine Shop
  2. Collectibles Store

Written by the company

Storm Collectibles UK is operated by VIRTUOUS THUNDER COMPANY LIMITED. We are the official distributor in the United Kingdom. Storm Collectibles is a Hong Kong-based designer and manufacturer of action figures, distributing products globally since 2010. We create high-quality, officially licensed collectible action figures, specializing in combat video game characters. We bring classic, iconic gaming characters back to life while also keeping up to date with blockbuster games and fans' favourite characters. "Made for the Collector" Storm Collectibles' product quality meets the standards expected by true collectors. We work with great passion, striving to craft our products with the finest attention to detail—from head sculpt to body design, articulation, and a wide array of relevant accessories. Our mission at Storm Collectibles is to deliver the highest quality in every product through state-of-the-art craftsmanship.


Contact info

4.8

Excellent

TrustScore 5 out of 5

178 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(178)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Responsive Service

Although there were shipping delays from overseas, not their fault. But their quick email responses were impressive. Overall, I’m happy with this shopping experience.

May 9, 2024
Storm Collectibles UK logo

Reply from Storm Collectibles UK

Hi Michael,

Thank you very much for your understanding.

Your feedback is important to us. We're glad to hear that you are happy with the figure and your buying experience!

Kind regards,
Tom

Customer Service Team
Storm Collectibles UK

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Rated 5 out of 5 stars

Amazing customer service from storm…

Amazing customer service from storm collectible. High quality figure, fast delivery and well packed. I strongly recommend buying from them directly. I have been a long time fan and you won’t disappoint.

May 14, 2024
Unprompted review
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Reply from Storm Collectibles UK

Hi Suikay,

Thank you so much for taking the time to share your thoughts with us! We're glad to hear that you are happy with the figure and buying experience!

Kind regards,
Tom

Customer Service Team
Storm Collectibles UK

Rated 5 out of 5 stars

Great product

Great product, fast dispatch and delivery, fantastic service overall.

March 17, 2024
Storm Collectibles UK logo

Reply from Storm Collectibles UK

Hi SB,

Thank you so much for taking the time to share your thoughts with us! We're glad to hear that you are happy with the product and service!

Kind regards,
Tom

Customer Service Team
Storm Collectibles UK

Rated 5 out of 5 stars

Excellent service

Although late, kept me well informed all the time. And gave a credit towards another item I may purchase. So very happy with the customer service.

March 5, 2024
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Reply from Storm Collectibles UK

Hi Nick,

Thank you so much for taking the time to share your thoughts with us! Sorry for the delay again. We're glad to hear that you are happy with the customer service!

Kind regards,
Tom

Customer Service Team
Storm Collectibles UK

Rated 5 out of 5 stars

Top marks all around

Top marks all around, ordered from here a few times, alweays well packaged and delivered quickly. Solid customer service, Will be buying a fair few more figures from them in the future.

March 8, 2024
Unprompted review
Storm Collectibles UK logo

Reply from Storm Collectibles UK

Hi John,

Thank you so much for taking the time to share your thoughts with us! We're glad to hear that you are happy with the buying experience!

Look forward to seeing you again soon!

Kind regards,
Tom

Customer Service Team
Storm Collectibles UK

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Rated 5 out of 5 stars

Had a really positive experience and…

Had a really positive experience and they were really helpful.

February 29, 2024
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Reply from Storm Collectibles UK

Hi Leon,

Thank you so much for taking the time to share your thoughts with us! We're glad to hear that you are happy with the buying experience!

Kind regards,
Tom

Customer Service Team
Storm Collectibles UK

Rated 5 out of 5 stars

Amazing item and great service with a…

Amazing item and great service with a lot of information and support regarding any problems and updates on arrival

February 9, 2024
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Reply from Storm Collectibles UK

Hello Daniel,

Thank you so much for taking the time to share your thoughts with us! We're glad to hear that you are happy with our figure and service!

Kind regards,
Tom

Customer Service Team
Storm Collectibles UK

Rated 5 out of 5 stars
Storm Collectibles UK logo

Reply from Storm Collectibles UK

Hi Juan Orella,

Thank you so much for taking the time to share your thoughts with us!

Warm regards,
Tom

Customer Service Team
Storm Collectibles UK

Rated 5 out of 5 stars

PROBABLY THE BEST ACTION FIGURE SELLER IN THE UK

I've been a figure collector for years now, but only very recently discovered Storm Collectibles had a UK outlet. I have many of their figures, and they are always outstanding, but also very expensive due to the secondary market prices. Therefor, discovering a way of getting them almost direct from source was a godsend.
Admittedly, I was slightly apprehensive about placing my first order - but I needn't had been. What followed was one of the very best experiences I've had when purchasing an action figure. The website is top tier, navigating it was very smooth, and placing a pre-order was very straightforward. The process from the item coming into stock, notification of payment pending, completing the payment and then receiving the item was a dream - easily the most professional I've come across.
The postage was super-quick, the figure was perfectly packaged and the end product was faultless. A perfect transaction.
Needless to say, I have placed more pre-orders and will continue to use Storm Collectibles UK for many years to come.

February 10, 2024
Storm Collectibles UK logo

Reply from Storm Collectibles UK

Hi Rob,

Thank you so much for taking the time to share such a positive review! Your kind words mean a lot to us, and we're delighted that you had an excellent experience with Storm Collectibles UK.

We truly appreciate your trust in us and your ongoing support as a figure collector. We look forward to serving you in the future. If you ever have any questions or need assistance, feel free to reach out.

Once again, thank you for choosing Storm Collectibles UK!

Kind regards,
Tom

Customer Service Team
Storm Collectibles UK

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Rated 5 out of 5 stars

Was sceptical about buying from Storm…

Was sceptical about buying from Storm U.K. I can confirm for anyone wondering if they should buy from them that they are 100% legit. I bought through partial paid pre order, invoice came through, all was confirmed when I paid and tracking number was sent with order being delivered promptly. 100% recommend.

February 9, 2024
Storm Collectibles UK logo

Reply from Storm Collectibles UK

Hi Daniel,

Thank you so much for taking the time to share your thoughts with us! We're glad to hear that you are happy with the buying experience!

Kind regards,
Tom

Customer Service Team
Storm Collectibles UK

Rated 5 out of 5 stars

It was my first time purchasing from…

It was my first time purchasing from Storm Collectibles. Found it an easy process when purchasing and posting, Storm provided excellent communication throughout the whole process

February 9, 2024
Storm Collectibles UK logo

Reply from Storm Collectibles UK

Hi Nas,

Thank you so much for taking the time to share your thoughts with us! We're glad to hear that you are happy with our service! Hope you like our figures too!

Kind regards,
Tom

Customer Service Team
Storm Collectibles UK

Rated 5 out of 5 stars

Amazing figure

February 9, 2024
Storm Collectibles UK logo

Reply from Storm Collectibles UK

Hi Gavina,

Thank you so much for taking the time to share your thoughts with us! We're glad to hear that you are happy with our figure!

Kind regards,
Tom

Customer Service Team
Storm Collectibles UK

Rated 5 out of 5 stars

Delivery was swift and the figure was…

Delivery was swift and the figure was perfectly secure with a nice amount of padding. I have another figure pre ordered looking forward to its release.

February 4, 2024
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Reply from Storm Collectibles UK

Hi Josh,

Thank you so much for taking the time to share your thoughts with us! We're glad to hear that you are happy with our figure and packaging!

Kind regards,
Tom

Customer Service Team
Storm Collectibles UK

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Rated 5 out of 5 stars

Fast delivery

Fast delivery, really nice packaging, everything was perfect ! 😁

February 1, 2024
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Reply from Storm Collectibles UK

Hi Jennifer,

Thank you so much for taking the time to share your thoughts with us! We're thrilled to hear that you love the figure and appreciate our service. Your kind words mean a lot to us!

Thanks once again!

Warm regards,
Tom

Customer Service Team
Storm Collectibles UK

Rated 5 out of 5 stars

Every email I sent was replied to and…

Every email I sent was replied to and quickly deposits taken and only when item in stock was payment asked for and quick delivery once item paid for very happy

January 30, 2024
Storm Collectibles UK logo

Reply from Storm Collectibles UK

Hi Daniel,

Thank you so much for taking the time to share your thoughts with us! We're glad to hear that you are happy with our service!

Thanks once again!

Warm regards,
Tom

Customer Service Team
Storm Collectibles UK

Rated 5 out of 5 stars
Storm Collectibles UK logo

Reply from Storm Collectibles UK

Hi Anton,

Thank you so much for taking the time to share your thoughts with us!

Thanks once again!

Warm regards,
Tom

Customer Service Team
Storm Collectibles UK

Rated 5 out of 5 stars

Great service

I've ordered from Storm Collectibles UK three times now, but this is the first time I've left a review for them. Every time, the items were sent quickly and arrived in perfect condition. I'm very satisfied with my experience so far, and would be happy to buy from them again in the future.

January 8, 2024
Storm Collectibles UK logo

Reply from Storm Collectibles UK

Hi Anthony, many thanks for your review! We are glad to know that you are happy with our service! Hope you enjoy Storm Collectibles figures too!

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Rated 5 out of 5 stars

All round awesome customer service and figures!

One of the few collectibles companies that will go above and beyond for their customers in that true sense, their service and communication is absolutely first class! I highly recommend that you get your Storm Collectibles figures directly from @stormcollectibles.uk as they are absolutely wonderful, I wish them continued success!

December 26, 2023
Storm Collectibles UK logo

Reply from Storm Collectibles UK

Thank you so much for taking the time to write the review! We are thrilled to know that you enjoyed our figure and our services! We will keep improving! Once again thank you for your words!

Rated 5 out of 5 stars

Great model, great service!

Great model, extremely well wrapped and protected packaging- could see it was a labour of love and this impressed me. Excellent communications from pre order, deposit, full payment and posting!

December 14, 2023
Storm Collectibles UK logo

Reply from Storm Collectibles UK

Thank you very much for your review! It's really encouraging us! Hope you enjoy Storm Collectibles figures and our service in the UK! Have a very happy Christmas!

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