Straight2You Reviews 

119
TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

Ordered a pool, while going to build I soon realised it was missing the support legs. Contacted the company and I was swiftly offered a refund, received within a few days. Can’t fault company I will o... See more

Rated 5 out of 5 stars

Very Satisfied with the service, Goods arrived in expected time. Well packed and in good working order. Nice to do business with Straight2you.co.uk.*****

Rated 5 out of 5 stars

I purchased 2 x Barbie 'make your own dreamhouse' by bladez toys, they were on sale so as a collector I purchased one to build up and customise and one to keep in the box. I received regular em... See more

Company replied

Rated 5 out of 5 stars

Excellent services, when I placed this order I panicked slightly because I hadn’t checked the company on Trust Pilot. I thought my order was going to come from far flung places lol. But no, I got... See more

Company replied

Company details

  1. Toy Store
  2. Camping Store
  3. Canoe and Kayak Store
  4. Children's Toys Store

Written by the company

Here at Striaght2you we want too make sure our customers have the best experience possible. We aim to offer the best service, price and products online from a company that values their customer’s experience. With 15 years experience, we aim to stock trend led products with the addition of large license. Such as Peppa Pig, Paw Patrol & Harry Potter to name a few. We offer products for all ages and budgets with delivery all year round.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

119 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(119)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Speedy and safe delivery

Parcel arrived promptly and delivery instructions were followed precisely, meaning my parcel was left safe and dry inside my porch. Thanks.

November 26, 2025
Straight2You logo

Reply from Straight2You

Hi Suze,

Thank you for the positive review.

Regards,
Straight2You

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Rated 5 out of 5 stars

Fast ordering

Fast ordering, fast shipping. Great product.

November 24, 2025
Straight2You logo

Reply from Straight2You

Hi Liz,

Thanks for the 5* review.

Regards,
Straight2You

Rated 5 out of 5 stars

Easy ordering

Easy ordering. delivery a bit slower than I expected but arrived before I felt the need to contact the company. It is Christmas after all.

November 24, 2025
Straight2You logo

Reply from Straight2You

Hi Mary,

Thanks for the 5* review.

Regards,
Straight2You

Rated 5 out of 5 stars

I ordered a Christmas gift from…

I ordered a Christmas gift from Straight 2 You. They had the best price I could find for the particular item. They despatched quickly with tracking. The parcel arrived with the outer box squashed and fully open (one piece of sellotape tape wasn't enough to secure it). However thankfully the item was still in the box and was un damaged.

November 26, 2025
Unprompted review
Straight2You logo

Reply from Straight2You

Hi Mel,

Thanks for the 5* review.

Regards,
Straight2You

Rated 5 out of 5 stars

Ordering was super easy & was kept in…

Ordering was super easy & was kept in the loop regarding delivery. This is a Christmas pressie for my granddaughter so haven't opened it all up, looks great though, so thankyou ☺️

October 27, 2025
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Reply from Straight2You

Hi Amanda,

Thank you for the positive review.

Regards,
Straight2You

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Rated 5 out of 5 stars

Stitch

Beautiful scooter

September 29, 2025
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Reply from Straight2You

Thanks for the positive review.

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Rated 5 out of 5 stars

At first disappointed but cannot fault the customer service

I wasn’t impressed at first with the item I received as they sent me the science kit without the originally box therefore some items were damaged and the item was unable to be gifted as I hoped to. I reached out and sent photos of the delivery I received and the staff were very apologetic and quick at responding to my concerns. They also sent out a free gift with the new science kit I had originally ordered as a goodwill gesture, this was sent special delivery therefore came very quickly too.

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service and fast…

Amazing customer service and fast delivery. Unfortunately the first order we did did not come as expected and was damaged as a result of packaging. However once contacting customer service they resolved this very quickly.

September 11, 2025
Unprompted review
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Reply from Straight2You

HI Beth,

Thanks for the positive review.

Regards,
Straight2You

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Rated 5 out of 5 stars

all good

all good, the best price and quick delivery.

July 28, 2025
Straight2You logo

Reply from Straight2You

Hi Shaun,

Thanks for the positive review.

Regards,
Straight2You

Rated 5 out of 5 stars

Best ever

Brilliant experience keeping in touch.

Know who to speak to. Best company ever

July 28, 2025
Straight2You logo

Reply from Straight2You

Hi Alix,

Thanks for the positive review, we're happy to hear you've had a good experience.

Regards,
Straight2You

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Rated 1 out of 5 stars

Received wrong item

I have used your website before to order Disney 100 stickers and it was great! This time I ordered 5 packs of the Harry Potter stickers and instead received Disney ones. I emailed twice, no response and contacted you via your website and still NO RESPONSE. Its been a week now. Does anyone answer emails??

Edit: I have been constantly checking my spam/junk and there hasnt been a single email from yourselves come through as of yet. I have also checked my emails on different devices and still nothing. My storage space isn't full either.

June 24, 2025
Unprompted review
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Reply from Straight2You

Hi Siobhan,

We have responded to both of your emails. Our first response was sent on Monday 30th June and the 2nd response was sent 1st July at 15:23. Please can you check your spam/junk folder. Alternatively, please call us on 01772 708129.

We aim to give the best customer service as possible to customers, so are disappointed to see you have left a 1-star review, despite us responding to your emails and there simply being a communication issue with emails going to your junk folder. One of our colleagues is going to attempt to contact you again today (2nd July) to try and resolve this.

Edit: We have tried to contact you again this morning (2nd July) to the email address you have contacted us from. This obviously is not working for some unknown reason, please can you call us so we can resolve this? We do not have any other contact details for you.

Kind regards,
Straight2You

Rated 1 out of 5 stars

Avoid!!!

Avoid. A scam website. Sent me an entirely different product, ordered a doll, received a train of much less value, wouldn’t send the doll until I return the train, that I didn’t even order (which I have no problem returning, I didn’t want the train)

June 13, 2025
Unprompted review
Straight2You logo

Reply from Straight2You

Hi,

Thank you for leaving a review,

We can assure you that we are NOT a 'Scam Website'. We have had an extraordinary amount of orders recently and your order was mistakenly sent out with the incorrect product.

Our customer service team has been in contact with you to try and rectify this. We have sent you a returns label to return the incorrect product to us, and have also sent out the correct item for you.

We pride ourselves on giving customers the best experience possible. If customers have the very rare issue, such as in this case, we will always aim to rectify this swiftly once we have been notified.

We are disappointed that you have left a 1-star review, but please feel free to get in touch with us directly if you wish to purchase from us again and we will aim to help you as best as we can.

Best regards,
Straight2You

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