Straights Reviews 115

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and caring approach, making the entire process smooth and comfortable. Many people highlight the excellent service, noting the clear explanations, efficient treatment, and personalized care they received. Consumers are particularly happy with the product, often mentioning the discreet and comfortable aligners, and are thrilled with the significant improvements in their smiles and newfound confidence. However, some customers experienced delays in getting appointments, which was sometimes tricky to coordinate around work schedules. A few other people also felt that the treatment took longer than initially expected.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the team for being... See more

Service

Consumers find service to be positive, highlighting the helpfulness and knowledge of staff who patiently... See more

Product

Customers had positive experiences with product. Many reviewers are happy with the quality of the aligners,... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the process easy to understand and... See more

Quality

Users describe positive interactions with quality. Customers are happy with the quality of the aligners,... See more

Based on these reviews

Rated 5 out of 5 stars

Chris Taylor dealt with my ‘straights uk’ package - he patiently and clearly took me through the entire process. He was more than happy to answer any questions and always replied promptly. It was a... See more

Rated 5 out of 5 stars

I got my braces done at Space Dental, and the experience has been great . The staff are friendly and patient, especially the girls on the reception desk ! always explaining each step clearly and makin... See more

Rated 5 out of 5 stars

Regular contact was made by the staff at Straights , making me feel reassured that I was in safe hands, at every stage of my journey . I would highly recommend Straights to everyone wanting expert pro... See more

Rated 5 out of 5 stars

I started my treatment around seven months ago, and I’ve genuinely been blown away by the customer service every time I’ve visited. I’ve always been a bit nervous about going to the dentist, but afte... See more


Company details

  1. Orthodontist
  2. Beauty Product Supplier
  3. Cosmetic Dentist
  4. Cosmetic Products Manufacturer
  5. Teeth Whitening Service

Written by the company

STRAIGHTS® is the clear aligner system engineered by Dr Affan, one of the UK’s leading cosmetic dentists, with over 7,000 successful aligner cases and a reputation that’s taken him around the world as an international lecturer. After years of transforming smiles with other systems, Dr Affan set out to create something better, a treatment built on precision, comfort, and reliable outcomes. The result is STRAIGHTS®, a new era of affordable, dentist-led smile transformations combining advanced technology with expert care. Trusted by a growing network of dental professionals nationwide, STRAIGHTS® is redefining how people straighten, whiten, and fall in love with their smile again.


Contact info

4.9

Excellent

TrustScore 5 out of 5

115 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Had first appointment today

Had first appointment today and all staff was very helpful, told me the exact plan to what was happening and talked me through the next stages of the process very happy so far 👌🏻👌🏻

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Quick & helpful!

The team has been amazing! They were extremely thorough in the consultation, ensuring I had no questions left unanswered. Everything was covered in the same consultation with precision. Renee has especially been so helpful and kind, calling regularly making sure I am happy with the process so far. Looking forward to getting my STRAIGHTS Aligners!

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

I’m still very early in the process but…

I’m still very early in the process but I’m very happy with Straights and the team. They’re open to all the questions I have and really do understand how much of a big decision this is for me. Super helpful and honest. Exactly what I needed them to be. Particular thanks goes to Renee and Tom; you’ve been excellent and so personal about everything. A very nice touch in this robotic day and age!

December 1, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Tom and Renee.

So, I have a 14yo daughter who has wanted her teeth done for over a year now. We did try invisalign as they have places very close. They were over £2600 more.
I tried a few other places, but the help that both Tom Mitchell and Renee Clayton have shown me, proves I was right to check Straights. Tom made sure the work would be carried out at one of the places of my choice, Renee has phoned a few times just to check in and answer any questions I had. Told me what will happen at each stage, how much care you get , everything. working the dates round the time I have my daughter.
All I got from the others was "email confirming treatment"
the personal touch has made me pleased I have gone with them and a phone call goes a long was in my books.
Thanks you Tom and Renee.

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Happy customer :)

I had a brilliant initial consultation with Tom, who explained the whole aligner process clearly and was so friendly and reassuring. I then had a follow-up call with Renee, who was equally helpful and informative. The team at Straights are incredibly quick to respond to any questions, which has made the whole experience feel smooth and stress-free. I couldn’t recommend them enough and I’m so excited to start my journey!

December 1, 2025
Rated 5 out of 5 stars

I am currently in the process of having…

I am currently in the process of having my braces organised by straights. So far I have received exceptional service from the team. Renee has so far been amazing and has kept me informed and answered any questions I’ve had. Can’t wait to continue the process.

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Shout out to Safi! STRAIGHTS Review

I couldn’t be more happier with the services that were provided to me, by STRAIGHTS. From the get go, the customer service was immense and allowed me to feel comfortable through the entire process. The team at STRAIGHTS had kept me up to date and talked me through the entire process, step by step, putting my mind at ease.
Special mention to Safi, who went above and beyond to assist and is incredibly understanding and knowledgeable on the services that they provide, he made the process smooth and was always on hand to assist.

November 26, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Consultation was great everything was…

Consultation was great everything was explained to me including the costs and what to expect.
Renee then followed up with a phone call the day after checking I was okay and if I needed anything answering. I really appreciate her checking in. Thank you

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

straightening my smile

I had a lot of questions at first before getting started with anything, everything was answered in as little time as 20 minutes. I had a consultation with Max who ran me through the whole process of everything and finance options and then had a supportive follow up call with Renee who gave me another run down on everything and talked me through the next steps and after care procedures. All around 10/10 customer service and support, Highly recommended.

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

Couldn’t be happier with the service

Couldn’t be happier with the service, just at the beginning of the process at the moment can’t wait to finally have my teeth straightened
Safi, the good looking one 😂 helped me through the process and was able to answer all my questions and made it work for me, thank you

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

I had an online consultation with saff…

I had an online consultation with saff and he was amazing! Made the process really easy and exciting. Help me out with finance options and understanding the process.

Followed up by a phone call with renée who was also amazing and informed me of what’s to come next.

Can’t wait to start my journey

November 14, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Really friendly approach

Really friendly approach, no pressure tactics, quick response to say I was suitable. Really easy process and fully explained the whole plan I was looking at. Very pleased.

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

I couldn’t not be happier with my…

I couldn’t be happier with my experience with straights. From the very beginning to the end I was completely supported by staff. After having a previous bad experience elsewhere, straights filled me with full confidence, and any worries I did have along the way were sorted within a phone call. I have finished my aligners and could not be happier, the amount of compliments I get on my teeth is amazing and 100% worth the money

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely love my Straights experience!

I couldn’t be happier with my experience using aligners from Straights. From start to finish, everything has been smooth, professional, and genuinely caring. The team explained every step clearly and made sure I was comfortable before starting treatment.

The aligners themselves are super discreet and comfortable — I got used to them within a couple of days, and most people didn’t even notice I was wearing them! I also loved how easy it was to check in with the team who kept on top of my progress. My teeth have moved exactly as planned, and so far, I’m amazed by the results.

Customer service has been exceptional — quick responses, friendly advice, and real attention to detail.

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Impressive Progress and Great Quality! ⭐️⭐️⭐️⭐️⭐️

I’m currently on week 7 of my 12-week Straights aligner journey, and I honestly couldn’t be happier! From the moment my box arrived, I was blown away by the presentation — each set of aligners is individually packed and clearly labelled with your name and the week you need to use them. It’s so organised and easy to follow!

The results so far have been amazing — I can already see a huge difference in my teeth. They’re moving beautifully into alignment, and my bottom teeth are nearly completely straight already! I can’t believe how much progress I’ve made in such a short time.

They’re also really comfortable to wear — I forget I even have them in most of the time, which makes the whole process so effortless.

Even the little details are impressive — the packaging, the bag, and the aligner case are all such high quality. Straights has clearly thought of everything!

I’m genuinely so excited to see the final results, but even halfway through, I can confidently say these aligners have exceeded my expectations. I’d recommend them to anyone thinking about straightening their teeth — 100% worth it!

November 10, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Amazing experience

I am currently halfway through my invisalign treatment and cannot wait for the finished results. The Aligners are simple, comfortable and easy to use on a day to day basis, I have seen a massive improvement. The staff at space are always so helpful and understanding when it has come to care throughout the process. I highly recommend space dental and straights for the best experience for your teeth journey :)

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

I couldn’t be happier with my…

I couldn’t be happier with my experience From the very first set of trays there was noticeable changes in my smile. been able to take them out eat and brush as I please made the whole experience comfortable and convenient all appointments made to fit around my busy schedule all the staff are extremely professional and helpful

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

I got my braces done at Space Dental

I got my braces done at Space Dental, and the experience has been great . The staff are friendly and patient, especially the girls on the reception desk ! always explaining each step clearly and making me feel comfortable during adjustments. The clinic is modern and clean, and appointments run on time. My teeth are already showing great progress, and I love them so far , I’ve got 3 weeks left on my space journey and my teeth are looking great , Highly recommend space for anyone considering braces.

November 10, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look