Straightship Reviews 630

If I could rate a "0" I would. The level of incompetence is unbelievable. Lazy drivers who do not want to take the time to even find the address. Delivered completely to the wrong address the second time around. When you call customer service you are greeted with an almost unintelligible thick east Indian accent and they are about as helpful as a dead fish on a pile of sand.

By far the worst company i have ever seen. And the customer service people are very rude . They returned my parcel without even coming to my address. I don't even know how they are still in business.

Amazing! I live in rural Saskatchewan (not in a town) and they delivered to my door. Super-impressed and the driver was very personable. I couldn’t be happier.

Show all my packages as delivered and some random photo of a door - NOT my door. Their website doesn't accept a contact. It says "Try again later". What a CORRUPT company!!! If your orders shipped with them, don't expect to get your packages. Don't expect to be able to send a complaint. Its almost as if its a non-existent company.

There we’re changing my dates and I haven’t got my package for 3 weeks and when u contact them they are just going to tell u we’re it is.

Garbage company. They keep saying they "attempted delivery", when they did not. Takes weeks to get from their depot 40 minutes away, and when I complained, they delivered it. took a pic of the package on a fence post, then tossed it in the driveway to get run over. Avoid them at all costs.

All I can say now been over three weeks today was the day they said by email still nothing there liars and thieves

They do not listen to instructions from the people receiving parcels. First attempt to deliver, I was home. Second attempt to deliver, I was home in the morning and afternoon waiting. Left instructions to have to driver call me, third attempt in the afternoon the second day. I guess, the driver doesn’t know how to read messages. Three attempts to deliver in two days and no parcel, no phone calls to me. Broken promises to their customers that wait in their homes for their packages.

For me, straightship has turned around in the last few months. Seller was supposed to ship canada post. They didnt, sent straightship instead. Straightship was given the incorrect address ( cant deliver to a PO box) . I called them and got them to hold for pickup. They did and I got my package in a timely fashion. I have no complaints.

Worst company in the world it needs to be demolished

I would rate zero stars. They're the worst scam delivery service. They do not deliver items they're supposed to.

Driver damaged the steps leading to my home with the tire of his van, but did not tell me they had done so. I called & was told they knew who the driver was & would investigate. I have emailed multiple times & only get form letter replies saying they will investigate. I still do not have a resolution & it is over 3 weeks since my first contact with Straightship. How long does it take to investigate when they know who the driver is?

Subject: Formal Complaint Regarding StraightShip Delivery Services

To Whom It May Concern,

I am writing to formally express my dissatisfaction with the services provided by StraightShip Delivery Company. My experience has been riddled with unprofessionalism, negligence, and a blatant disregard for customer satisfaction. Below, I outline the key issues I have encountered:

Customer Service Failures:

Agents lack basic courtesy and professionalism. One representative refused to apologize for the poor service and subjected me to the incessant noise of a rooster ringtone during our conversation. This is unacceptable behavior for any professional setting.

Another agent hung up on me after I waited 30 minutes in the queue. While the subsequent representative was more polite, they were unable to resolve my issue, highlighting a lack of adequate training.

Delivery Failures:

Where is my parcel, undelivered despite being marked as "delivered." This raises serious concerns about the integrity and accountability of your drivers.

Drivers frequently fail to deliver packages to apartment doors, despite having access codes and the ability to enter the building. Instead, they leave stickers in the lobby, forcing customers to incur additional costs to retrieve their items. For individuals with limited mobility, like myself, this is not only inconvenient but also financially burdensome.

Breach of Contractual Obligations:

Your drivers are not adhering to their contractual responsibilities to deliver parcels to the specified addresses. This demonstrates a lack of oversight and managerial competence within your organization.

Privacy Violations:

A driver posted pictures of my Amazon parcels on the TEMU site. This is a gross violation of privacy and raises serious concerns about data protection and confidentiality.

Financial Impact:

Due to your drivers' negligence, I have incurred over $120 in taxi fares to retrieve my parcels. This is an unacceptable financial burden caused solely by your company's failure to fulfill its obligations. We had one driver refuse to go to the 11th floor snorted in disgust shoved the package at me took a picture and said "My cars unlocked (music blasting out the windows.) He handed the package to the wrong person!! What is that crap?

Legal and Regulatory Concerns: Your company's actions—or lack thereof—may be in violation of delivery transportation laws and regulations. According to Transport Canada, delivery companies must adhere to strict guidelines to ensure the safe and efficient delivery of goods. Additionally, drivers' contracts typically outline responsibilities such as timely delivery, proper handling of packages, and respect for customer privacy2.

Demand for Resolution: I demand the following actions be taken immediately:

A formal apology for the poor service and unprofessional behavior of your staff.

A thorough investigation into my missing parcel

Implementation of stricter oversight and training programs for your staff and drivers to prevent such issues in the future.

Failure to address these concerns promptly will leave me with no choice but to escalate this matter to the appropriate regulatory authorities
C.Gimnes

Worst delivery people ever sent me a picture of my package on a Sunday saying it was delivered but it was at the wrong address and best part is on the straight ship website they are closed on Sundays and do not do delivery's nor does canada post couldn't track down any information on who delivered it to the wrong address and today apparently it was delivered but nothing here and no picture to prove the delivery never have ever had a package issue with delivery until straight ship got involved now it's none stop bull**** and excuses on where all my temu packages are going they should really start getting there sh*t together beyond disappointed and wish there was shipping options to not have them get involved shame on you straightship

All of my packages take an extra 3 days min as they mark the package undeliverable 3 days in a row. I emailed customer service with a list of orders asking for updates and got a reply that they were now delivered when only 1 had been delivered and didn't answer any of my questions. These kinds of delays are not only a bad experience for us, but also an unsustainable business model with unnecessary overhead expenditures and disregard for basic customer service management.
I submitted a complaint to TEMU and they have removed Straight ship from my available options in the future.

My experience is exactly like Charlotte's experience. I am sick and tired of the robot I speak to in customer service. What a waste of my time. I send emails to service and get no reply. I call customer service and get the same canned speech. My order apparently is in Brantford Ontario, but I cannot get a phone number for this company in Brantford. Just the same 1-800 which is useless.

This company needs to be shut down. My package has been in the city since February the 8th. It is now February the 23rd and each time I've called I've been sassed by the same man who refuses to answer the question of why it has not been delivered he just continues to cut me off and repeat "ma'am let me to explain to you again, your package is coming it is just waiting to be delivered" like he's reading a script. I would pick my own package up but apparently they won't release anyone's property to them unless they're delivering it to their door themselves. There is no excuse in my opinion for a shipping company to withhold their customers' property for over two weeks without a single explanation. If a shipping company can't ship, why the f*** are we keeping them in business?

Currently having a negative experience with this company. My Temu package is stuck at it’s origin scan warehouse because apparently this company does not deliver to P.O. Boxes (not stated anywhere before placing my order) so now I’m attempting to communicate with them VIA email to give them my house address. They only respond once a day and keep asking me for the same information that I have already provided them in previous emails.
My package has been stuck at this warehouse since Sunday (Feb 16th) it is now Friday (Feb 22). Absolutely ridiculous.

The worst delivery ever!
According to the updates they tried to deliver my package every day but were not able to find a safe place to leave my package.
After second “attempt” I wrote email to support and requested to call me when driver will be at my address and guess what, nobody called me. After 5 or 6 attempts they just sent my package to the sender.

Hope they will stop their operations, because with such attitude to customers they will not manage to survive.

I'm not getting my package from them and they blocked my email account from emailing them more. They seriously BLOCKED me from emailing them.
0/10 never use Straightship again.