Stratum Clinics - Wimbledon Reviews 17

Supportive and sensitive doctors gave clear advice on ways forward to treat my skin concerns

Quick, efficient,friendly, superb medical staff, and treatment

Relaxed

I came here as a necessity for a mole check up - I would like to say the reception staff was very polite, very straightforward and easy to make a booking, and when I called because I needed more information, the next day they called me back immediately and helped me out, listened to my concerns and explained the situation. Now I have a surgery appointment in a week and I am just content on how fast they booked me in. This situation has been very stressful for me and I really appreciate their support and work. It's very clean, very quiet inside, you have privacy to state your needs, they are kind and respectful, they are certainly professionals and I highly recommend this clinic for your dermatological needs! ⭐️⭐️⭐️⭐️⭐️

I’m very impressed with the clinic. The doctor spent time discussing and evaluating the problems I have. I can certainly recommend them. Very happy! Thank you.

My pherapist is very good and approachable.

The staff at Stratum Clinic Wimbledon were very caring, understanding and patient and answered my questions with friendliness and consideration.
Dr Ven Samarasinghe's work was incredible. Hardly left any trace of bcc removal at all and I felt absolutely no pain as part of the Mohs surgery. He answered my questions before I had even asked them and managed my expectations impeccably.
I cannot fault this experience at all.

My wife had a skin biopsy on 22nd July performed by Dr Samantha Keegan.
After chasing up the clinic several times she received a first set of results on 13th August stating 'further levels requested'.
It is now 17th September and despite several phone calls and promises to call back no results have been provided...8 weeks later.
This is now causing her undue stress and anxiety.
We could NOT recommend the Stratum Dermatology clinic to anybody.

To get an answer from laboratory took 4 weeks and a couple of days and only after me calling twice asking for the report. The result of biopsy was not completely done and after 2 more weeks and more chasing a result has come to the clinic. But this is 3 days ago and the doctor in charge has not yet called me with the results. So I am still waiting, 6 weeks after the biopsy. It would have been better to use NHS

Wish I’d never set foot in this place.
I have delayed posting this to give the company every opportunity to reply but have heard absolutely nothing.
I am a doctor and can categorically say poor technique cause a horrific wound infection after a mole removal. Severe pain, several courses of antibiotics, misinformation as to treatment (advised to take an ointment the bacteria were resistant to) and I never saw a doctor afterwards. After weeks of dressing a gross pus filled wound I was left with an ugly scar- all for over £1000.
A legal opinion found poor care. Despite hand delivering this report they lost it. They received a second one and despite several emails I have heard NOTHING from the clinic manager.
I wish I’d gone somewhere else; think carefully before you make your choice. Clearly all this place cares about is getting your money; certainly not
good patient care.

I took my son to the Wimbledon branch and it was a total waste of money and time. The dermatologist didn’t even get off her chair to look closely at the issue let alone put his face under a some sort of microscope like I thought she would. She then recommended exactly what my GP had recommended which hadn’t worked and when I said that didn’t work, she prescribed something else which left my son’s skin feeling so dry and burnt. I spent £300 on this 15 minute appointment and £100 on creams and potions that haven’t worked. Don’t waste your money!

Had a full body mole check at Wimbledon which was very quick compared to previous ones I've had with my sun weathered skin and so many to be inspected. Not looked at closely or carefully or under a high powered light as they have been by other dermatologists when checks had taken at least 40 mins.

Followed the recommendation to have one removed which had been monitored for years but seemed a little bigger. Now left with a horrible dark red bumpy, thick scar, and unsightly big stitch marks. The skin having been caught in a stitch and folded. Looks like a butcher would have done a better job!
Not happy at the moment. At all.

Bunch of charlatans who charged 1500 pounds to remove a benign mole. The case is Courts now.Never go there unless you want to be overcharged.

I am super impressed with the mole check service at the Stratum Dermatology Clinic in Wimbledon. The staffs are friendly and helpful in organising my appointment. I work all week but they managed to find a slot that was convenient. The clinic looks lovely and clean. Will definitely recommend it to my family and friends!

It was a great experience being seen by Dr Allan Ah-Weng at Stratum Dermatology Clinic in Wimbledon. Dr Ah-Weng personally called me a week before my surgery to discuss what was going to happen and that was so kind of him for my peace of mind. Then I got a follow-up call from the Wimbledon Team ensured me about the surgery date and time and provided me with helpful information about Moh's Surgery. And a day before my surgery, the Lead Nurse from Stratum called me for further information about my surgery which was very reassuring. On the day of my surgery, I was greeted by a friendly receptionist. Stratum Wimbledon Clinic is a very nice place, clean, and has a relaxing ambience. It felt like I was not in a clinic at all. I had my surgery done at Stratum and the experience was outstanding! I say this clinic is highly recommendable!

Overall experience is excellent . Staff were professional and super efficient from booking appointment to day of consult and day of surgery .

If you have a serious condition that still needs diagnosis/ treatment, I do not believe this is the right clinic to go to. By personal experience, It seemed as if they were scare to even take the case, and made the wrong diagnosis twice. Some doctors here still don’t know how to read through symptoms within a timeframe and triggers to establish a clinical diagnosis. Additionally, Not only do they leave you hanging in there when you are in pain and most desperate for a follow up, but you need to chase them to even get another doctor to do the follow up. It also took ages for them to go ahead with a biopsy that was indeed necessary to get a diagnosis. On top of that they are partnered with a lab that read the biopsy wrong , certified by other laboratories. They don’t challenge results to match with clinical symptoms, and they are not the best to even suggest a specialist who might help. It just seemed they wanted the money and wouldn’t even face you to say the case was beyond their capabilities and suggest a proper specialist ( as any good doctor would do).

The overall process to get an appointment was east and prompt and the appointment itself was good.
But it’s been 2 weeks since the appointment (Raynes Park/Wimbledon) and I don’t have any report from them meaning I can’t move forward with recommended tests (their SLA is 5 working days).
I paid £250 to accelerate the process as I was really concerned to understand more about a lump on my head. £250 and 2 weeks later I am really no further ahead.