Strava Reviews 445

I used to enjoy using Strava until it became a subscription service. £5. a month is far too much for a service that simply charts routes. I have now found that the segments where you can compete against others are unfortunately often inaccurate. I have pointed out to Strava a segment where most of the top ten cyclists have managed to ride up a deep river or jumped off a bridge, also in other segments riders have managed to have average speeds a great deal higher than their maximum speed. Now Strava say I do not have permission to report these false readings. Why pay money for an app with such problems?

I've been using Strava for several years.
I've enjoyed recording trips, and use it for my all of my cycling, and interesting walking (esp. overseas, where I'm not always sure where I am). I have about 20,000 km of records stored in Strava.
About 3 years ago I subscribed so that I could share my path in real time with my kids using the Tracker feature. It was also a safety feature, as I often ride or walk solo, and sometimes in remote and adventurous places.
So far - EXCELLENT.
When Strava increased the subscription by approx 500% (yes, really - **500%**), I cancelled because I don't need Tracker so much as I do overseas.
PAIN - I can't compare my rides with friends and within my club.
PAIN - I keep getting hassled by Strava to subscribe.
HORROR - today I find that I no longer have access to the dozens of MY carefully planned routes. It took me many, many hours of work to create those routes. No warning from Strava that they would ever require a subscription to access. I'm the author of those routes and they are my intellectual property.

In my opinion, what Strava is doing is the same business model as RANSOMEWARE: to block a user's access to their work until a subscription/ransom is paid.

I can't find it in my heart to send a subscription to such an unethical company, so will have to work at rebuilding all of my routes in another App. Fortunately, Strava's Route Creator is no better than free Apps.

Absolutely the worst app ever! It does not stop to harass you to buy the premium version! Hard to remove the annoying messages off screen, it misses my trips entirely very often! And again, keeps pushIng the premium for you to buy it again and again and again!! Should I say more?? Seriously, Strava dudes, I am running or walking for fun, I don’t need your super expensive subscription! I am done with I you!! As my friends are!!

Stop flyby instantly without notification or email... nonsensical. Sure you can activate flyby in privacy settings but 99% of athletes don't know or bother, and that's how the 2nd main feature of Strava is gone... BTW taking away most main features for free subscribers last year when it was the very reason we used Strava for years is nasty; you used us, the masses, as a stool to reach up and select the rich apples who now finance your lifestyle. Most of the guys in our group don't even talk about Strava anymore, it used to be the no 1 conversation topic. Pity the paying athletes don't see that and stop their subscription, it would quickly bring you back to your senses and force you to work for it and accept a few in-app adds to finance you to the same tune while giving paying athletes, who so wish, the option to pay the same price to remove adds in their Strava. Shame.

My account of years is inaccessible, following a recent “upgrade”. As well as a training record of multi-sport mileage, & fun, it was also a photo travel diary. I don’t recommend using this site as a training record.

Great product and social experience with a positive effect! Always enjoy tracking my routes and using the route building functionality to explore new trails/paths in my area. They have made some really good changes to the app and its well worth the subscription fee.

Great app, but customer service is non existent.

Signed up years ago with an old email address which I no longer use / can’t access. My account’s still connected to Facebook however (so can still login), so I wrote asking for help to change the address and nobody got back.

Cancelled my annual subscription now, which is a shame as I loved the ‘insights’ the app provides, but hate nothing more than bad service.

Will be looking for alternatives.

Beware of the "FREE TRIAL". They charged my credit card with no warning and no authorization. I felt tricked, and although I liked the app, I cancelled the service. Can't trust them anymore.

It’s frustrating that you now need to pay for the features you need but that’s the world we live in!

Never had any problems with the app, love using it & it’s very straightforward & really helps keep me motivated with my cycling!

Love segments & goal-setting too. 4*

I love this app! It’s really motivated me to get outside and do more exercise.

I've used the free version of Strava for a couple of years and have always tracked my runs with no problems. I tried the 3 months at 99p trial for their premium features and didn't find them very useful. As a casual runner, I don't feel I need more detailed insights. Unfortunately, I forgot to cancel the subscription meaning £49.99 was taken from my account. I quickly contacted customer services through their website where I was told to cancel and send details about how I subscribed within a few minutes. I sent these details and within a couple of hours I received a message from Hans who had refunded the amount. I'm very happy with this service, especially during these trying times where I know many companies have longer wait times than usual.

Good app, awful customer service system. It took weeks to resolve a basic problem. Each email takes 3-5 working days to get a response, and in my case the support agent took two of those emails to ask the same question twice (adding 10 days to the resolution).

Tried out the app once - did an eleven minute walk a month ago but the app cut off halfway through so I didn't use it again. Today Google took £47.99 from my account. Tried to get a refund and cancelled the app within 30 minutes (after googling how to do it - they don't make it easy to find). Google then declined my refund. So basically I just handed over my money for nothing. That is one weeks food shopping in my house. Unbelievable. What sort of business does this? Strava doesn't care. Google doesn't care. No-one cares. You can't speak to anyone. No humans. Dreadful. There should be laws against this!!

I just downloaded ‘free’ app only to discover its free for one month. It’s then a nightmare to unsubscribe or delete account. I hate this kind of sales tactic.

Having free option of Strava for 5 years and happy with it!!!!

Terrible from the very beginning.
As countless other people have stated Strava has no customer services department. I’m not being dramatic they literally have nobody working in customer support. Queries, questions, suggestions and complaints are all ignored. There is no contact number of course (why would there be when there is nobody working there) so the only way to get in touch is by email which of course has nobody attending the mailbox.
The app itself has a TERRIBLE user interface. It’s almost impossible to find and follow people you know even when you try to sync contacts or friends on Facebook it’s still impossible to find anyone.
Recording of activities is more often than not incorrect, with huge straight lines that you never walked/ran or your entire activity is in zig zag lines making it look like you’ve travelled more distance than you have.
It’s really just a very very bad app through and through.

There are countless better apps out there for free. Do not waste you’re time with Strava

Say what you like about Strava but it does what it says on the tin. Everything updates from my Garmin straight onto my profile, I am a subscriber so have access to their more advanced feature and it's a steal for the price. I don't use their route builder since the latest update but for a casual rider it's fine. However it's a shame that you can't import routes from GPX files, or push Strava routes to Garmin Connect - it's only one way from Garmin into Strava.

I have been using Strava for nearly 3 years. It's great an compatible with my Apple Watch. I have rated it 4 stars because the have removed feature, making them "Summit" (premium) features. I use it all the time and its a great way to get stats on your sports. The free version works well enough for me - a teen who is just aiming to track and improve. The paid features can give lots of insight into you heart rate and all kinds of other stuff, so it really suits all needs.

I paid for a year's subscription to Strava for boyfriend's Christmas present. I received a receipt via email stating that all I had to do was wait until 25 December and there would be "one happy athlete". Strava has still not sent anything - a terrible Christmas present which is still missing and they can't even blame Royal Mail...

I look forward to receiving an extended subscription or a refund.

I cancelled my subscription but,they will not give back my money,no help at all.waiting for papal to help me!Transaction ID
81H15005Y07165833 Invoice ID
9f1ddc6fb7 $76.99 gone from my bank account .no reply to my many emails to company.