Strength Shop Europe Reviews 149

I ordered a pair of training shoes from this shop, and while the outer shipping box arrived intact, the shoe box inside was badly damaged and taped back together.
When I opened it, I found visible damage and dirt on both the top and bottom of the shoes, making it clear they had likely been worn or previously returned.
I contacted customer support, shared detailed photos as proof, and was told that the condition was “due to transport.” Their only solution was to offer me a €5 refund, which feels completely inadequate considering the state of the product.
I’ve asked them for a proper explanation of how brand-new shoes could arrive dirty and damaged, and if I don’t receive one, I’ll be returning them.
Just a heads-up for others — be cautious when ordering from this shop. I’ll update this review when I learn more about how they handle the situation.

Edit: the shop was able to contact me and we were able to solve the issue. I think the first exchange via email was not fully looked at which would have solved this situation earlier. Nevertheless the solution was reasonable and mistakes can happen.

I want to start by saying that the quality of the equipment itself is genuinely good. The materials are solid, durable, and suitable for serious training environments. Based purely on product quality, I would recommend Strength Shop EU.

However, my experience with customer service has been mixed — strong in the beginning, but disappointing later on.

During the ordering process, communication was excellent. Alessandra responded quickly, almost 24/7, and everything felt professional and supportive. Before placing my order, I specifically asked whether everything was complete and correct. I was assured that everything was in order.

Because I was still finalizing the location for my studio, I stored the equipment for about a year. When I finally unpacked everything after securing my studio space, I discovered that one kettlebell was missing, the barbell dumbbell rack was bent, and a rope attachment was not included — despite having paid for everything a year earlier.

When I contacted them about this:
• The bent dumbbell rack was immediately replaced, and for that I am thankful. That was handled quickly and properly.
• The rope attachment was eventually sent as well, although this was also addressed one year later.
• However, the missing kettlebell was never refunded, replaced, or compensated with a discount.

This is where my disappointment began.

I understand that a year had passed. But from a business perspective, when a customer has spent several thousands of euros with you, there should be some willingness to meet halfway. Even a partial discount or store credit would have shown goodwill and long-term thinking.

Recently, I even proposed buying additional bumper plates and asked whether the value of the missing kettlebell could be compensated within that new order. Instead of working toward a solution, the response felt rigid and transactional. I was told they are only reachable during business hours (after previously responding almost around the clock), and there was no real effort to resolve the situation constructively.

I fully understand that businesses need to protect margins. But as an entrepreneur myself, I believe long-term brand value is built on relationships, not on protecting every single euro of profit. Sometimes you make it right — even if it costs you something — because a returning customer is worth more than a single transaction.

I was also planning to order additional barbells and weight plates, but even after spending thousands, there was no flexibility on shipping costs or goodwill gestures. That mindset is disappointing.

To summarize:
• Product quality: very good.
• Initial service during ordering: excellent.
• After-sales service when it came to resolving issues involving money: disappointing and rigid.

For me, the question becomes: Is the focus on building a strong brand with loyal returning customers, or is it strictly about protecting short-term profit?

I would still say the equipment quality is strong. But future customers should be aware that once the sale is completed, the level of flexibility and customer care may change — especially when financial responsibility is involved.

That is my honest experience.

I recently purchased 7mm Neoprene Knee Sleeves from Strength Shop, carefully following their sizing guide. Unfortunately, the product did not fit despite adhering to the provided instructions, which was disappointing.

While the company eventually processed a refund, including the product cost and original shipping fees, the process was far from smooth. I had to open a PayPal dispute and repeatedly refer to consumer protection laws to get the outcome I was entitled to. The return process was cumbersome, and I was not initially offered a prepaid return label, which added unnecessary frustration.

On the positive side, their products seem well-made, and my past purchases, like the Black Lever Belt, were satisfactory. However, this recent experience has left me questioning their approach to customer service and adherence to consumer rights.

I hope Strength Shop improves its return policy to align more clearly with consumer laws and simplifies its resolution process. With better service, this could have been a 5-star review.

despite the courier has damaged the package and made missing a piece, I had immediate positive feedback from the company that will reintegrate me what is missing, reliable as shipping times and excellent products.

i had a issue with strange packed equipment, that fel and broke when i removed it. they checked it and replaced it!
best shop

Had an amazing experience shopping there - I accidently ordered the wrong size and messed up the return formula, but that was no problem at all - they helped me through it and responded incredubly fast to my e-mails. Just had a great experience. Top tier shop!

Nothing to say! All the equipment is incredible!

We bought a barbell at good price (we found a good deal) and even better quality. Absolutely recommended.

Reached out to them as i bought a lifting belt and buckle (lifetime warranty) in 2019. Buckle recently broke after 5 years and has been replaced under warranty no questions asked and incredibly quickly as well. Awesome customer service! Will definitely continue purchasing my equipment from here and recommend to friends.

Definitely the strongest powerlifting shop in the world . Lift your power with Strength Shop .

great support, bought smelling salt a week later i opened it again and realised the cap was actually broken so air got inside, messaged support they instantly told me that they sent a replacement, amazing job.

Аmazing quality, even if I have some initial problems with the equipment, the customer service is always respectful and supportive.

I have made three purchases from Strength Shop and all were perfect. The checkout process was easy and trustworthy, the communication about the shipment status was timely and accurate and the products arrived well-packaged and in good condition, as promised. Shipping of weights is very expensive but they do provide the estimates at the checkout step. Just be sure to factor it into your purchase decision as it can be substantial.

A very good company, excellent communication and a pleasure to do business with.

Great company.Fast shipping and goods as decribed.Recommended

Very good, posted quick and great equipment

* Proffessional & Representive
* Great Service & Delivery
* Good Price & Quality
* Awesome Looking
* Strength Shop EU

Strengthshop builds great products and their online shop is also great.

The socks are incredibly comfortable, with a snug fit that stays in place throughout my entire workout. The material is soft yet durable, providing the perfect balance of comfort and support. They are built to last. After several intense training sessions and washes, they still look and feel brand new. The high-quality stitching and materials ensure that these socks can withstand the rigors of regular, heavy use. The design is simple yet stylish, with the StrengthShop logo adding a nice touch. They provide the perfect combination of comfort, support, and durability, making them an essential addition to any lifter's gear. Five stars! 🌟🌟🌟🌟🌟

Always very fast deliveries. Never had a problem so far.
When asking questions, the support usually responds within 1-2 days.
I’ve been buying there for years and will in the future.