Stressless Australia Reviews 

597
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional comfort, stylish designs, and high quality of the furniture pieces that completely transform their living spaces. Consumers also deeply appreciate the helpful, knowledgeable sales staff who provide valuable guidance and make the entire purchasing process smooth, professional, and pleasant. Some people were dissatisfied with long waiting times for delivery, noting that it took several months to receive their ordered items. A few reviewers additionally noted occasional unexpected issues with delivery costs or minor mechanical flaws upon arrival that required professional attention.

What people talk about most

Product

Clients share profound satisfaction on product, frequently highlighting the exceptional comfort, supportive... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the products are well made and use... See more

Staff

Customers had positive experiences with staff, frequently highlighting the knowledgeable, patient, and... See more

Delivery service

People report ambiguous experiences with delivery service, as some consumers praised prompt arrivals and... See more

Service

Users describe positive interactions with service, highlighting friendly, helpful, and professional staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We purchased 2 chairs and 2 x 2 seater lounges some months ago. Over the months we have had several visitors - many of whom have spontaneously remarked on the exceptional comfort. Clearly the chairs... See more

Company replied

Rated 5 out of 5 stars

We purchased our lounge and footstool from strictly comfort in Cremorne in Sydney. The sales consultant was exceptional. Listen to what we needed, was very patient, provided multiple leather samples,... See more

Company replied

Rated 5 out of 5 stars

Design Initial Brisbane, had a very comprehensive range of Stressless furniture which made it so much easier to choose the right chairs. Peter S's advice on fabric (we chose wool) and colour was in... See more

Company replied

Rated 5 out of 5 stars

I purchased two Stressless Consul Recliners; one for myself (medium)n and one for my husband (large). They are so comfortable. We have been looking at the Consul Recliners for a few years and finall... See more

Company replied


Company details

  1. Furniture Manufacturer

Written by the company

Norwegian comfort that cannot be explained but simply must be experienced.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

597 reviews

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Replied to 100% of negative reviews

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4.6

All reviews

(597)

57 reviews in the last 12 months

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Rated 5 out of 5 stars

A Truly Stressless Experience

Pleasant experience in follow through and support from Stressless and their retailer Strictly Comfort following the original retailer being placed under administration post order. Neither missed a beat and product was delivered to original schedule. A truly stressless experience that could have been anything but.

May 9, 2024
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Rated 5 out of 5 stars

Double satisfaction

The two items that we ordered, a sofa and a recliner, more than met expectations in quality, finish and functionality. The company through which we bought the Stressless furniture, Berkowitz in Melbourne was very attentive and helpful with regard to our unusual schedule for storing and later delivery.

May 23, 2024
Rated 5 out of 5 stars

Our first couch arrived a few weeks…

Our first couch arrived a few weeks ago, and with a recliner on the way I’m already over the moon with how comfortable and supportive these are. I’ve been dealing with a chronic back injury for the last year or so and this has been a game changer- for the first time in what seems like forever I am able to sit comfortably, so definitely feeling better about spending the extra compared to the other chairs we checked. If you have a bad back? Strongly recommend. If not? Still probably going to be the best chair you’ll ever own. Great quality.

May 7, 2024
Rated 4 out of 5 stars

Mayfair magic

The chair is beautifully made, very high quality. The only reason we didn't give 5 star was the length of time it took to receive it.

May 11, 2024
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Rated 5 out of 5 stars

Great lounge.

Customer service was good and delivery was great. The lounge is amazing. Over all a great experience. 👍

April 14, 2024
Rated 5 out of 5 stars

A great experience

A great experience, wonderful staff. Visited a number of times before deciding on which to purchase and every time the staff were great. Designs & colours appeared to move through quickly or were moved around often. Great service & lovely layout.

April 8, 2024
Rated 5 out of 5 stars

Great product and smooth delivery

Great product and smooth delivery. My wife and I are extremely pleased with our new Stressless recliners. Although it was necessary to wait for manufacture and shipping, the wait has been absolutely worth it. The power mechanism makes it very easy to adjust for maximum comfort and the leather is superb. We expect to enjoy many years with these fine chairs.

April 22, 2024
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Rated 5 out of 5 stars

Quality recliners - worth the wait

I purchased the Stressless Recliners because I needed chairs that offered good lumbar support as well as comfort. We have been using the chairs for a week now, and find they tick all boxes; good back support, comfort and quality/stylish appearance. We are very happy with them and they were worth the wait (5 months).

April 10, 2024
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Rated 4 out of 5 stars

Quality Plus

The minute we sat in our new chairs we knew we'd made the right decision. They are not cheap to buy but are extremely well made and of the highest quality. We expect them to last for many many years. Unfortunately one of our chairs is faulty. Stressless have arranged for a technician to attend our place and they will be here next week. I have no doubt that the issue will be fixed.

March 22, 2024
Rated 5 out of 5 stars

Euphoria Furniture

Euphoria Furniture, Hobart provided excellent service. The salesperson was very pleasant, knowledgeable and clearly interested in assisting me to make the best possible decision for my needs.
The product was made available within the time promised and the gentlemen who delivered it were similarly very pleasant and knowledgeable.
I cannot speak highly enough of my experience with the company.

March 28, 2024
Rated 4 out of 5 stars

Stressless

My Stressless chair is beautiful and supports very well.
However, I wish there was a way to adjust the height, as I find it a little difficult to get up from it.

March 10, 2024
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Rated 3 out of 5 stars

Stressless leather lounge suite: pros and cons

Purchased a Stressless $18k leather lounge suite after testing a display model. Bit disappointed for a couple of reasons.
Firstly, the comfort of the one purchased is not as good as the one on display. I hope it will wear in. The foam of the one I tested seemed more plush.
Secondly, the leather seems easy to damage (as it was during delivery). So I'm not confident of its lifespan.
Thirdly, it's too expensive overall!
On the plus side,
Firstly, delivery was quicker than expected.
Secondly, Stressless are sending someone out to deal with the scratch... I will expect a replacement component.
Thirdly, construction is of ply and it seems well built under the leather.

February 22, 2024
Stressless Australia logo

Reply from Stressless Australia

Dear Peter,

Thank you for your review of your Stressless sofa.
Regarding the comfort level, the foam is always firmer from new and will soften with use over the first few months.
Stressless furniture is designed with a soft top layer of foam which will mould to the body with use creating optimal comfort allowing you to sit in your furniture instead of on it.

Paloma leather is a very soft, supple and natural leather with a protective top coat.
As with all natural leather, it will need to be well maintained to ensure it’s longevity; for more information on leather care please visit the Stressless website here: https://www.stressless.com/en-au/inspiration/materials/leatherfabriccare
We can see that the technician has an appointment scheduled with you for the end of the month to resolve the scratch that occurred during transit.

If there should be anything further you wish to discuss please feel free to email us at service.au@stressless.com

Kind Regards,
Stressless Customer Care Team

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