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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its quality and the independence it provides, making daily tasks and mobility significantly easier during recovery. The service, including delivery and collection, is frequently highlighted as excellent, with many appreciating the efficiency and helpfulness of the staff. However, some customers experienced issues with the return process, specifically regarding the condition assessment of the product upon return. A few other people also felt that the delivery service from UPS occasionally fell short of expectations, impacting the overall experience.

What people talk about most

Product

Customers consistently express high satisfaction with the product, often describing it as a "game changer"... See more

Service

Customers had positive experiences with service. Reviewers were very impressed, highlighting the helpfulness... See more

Delivery service

Consumers find the delivery and collection service to be highly positive. Many reviewers praise the prompt... See more

User experience

Reviewers highlight positive aspects of user experience. Many customers express satisfaction, noting that the... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have acute osteoarthritis in my foot which caused pain in my right foot. On the 19th February 2026 I was having an operation to fuse the offending joint and phoned the StrideOn team to seek advic... See more

Company replied

Rated 5 out of 5 stars

I rented the Strideon, after ankle surgery, and it was a complete game changer. I had previously (in 2012), been loaned something similar by a hospital, so knew it existed. The staff were fantastic,... See more

Rated 5 out of 5 stars

A very friendly & knowledgeable firm who were able to provide me with the right equipment at the right time after breaking my foot. The knee scooter which I rented allowed me to get around my flat wit... See more

Company replied

Rated 5 out of 5 stars

Louise in customer services has been brilliant. Unfortunately UPS let this business down badly, failing to deliver their promise. Louise tried very hard to speak to someone at UPS but it was impossibl... See more


Company details

  1. Mobility Equipment Supplier

Written by the company

StrideOn is a UK-based company that provides innovative mobility products to help people regain their independence and freedom of movement. Our flagship products, the StrideOn and Orthomate Knee Walkers, also known as Knee Scooters, are the best in the UK and Europe, providing a superior alternative to traditional crutches. Our Knee Walkers have been approved by the NHS, which is a testament to their quality and effectiveness. With our products, customers can regain their freedom and independence, without the inconvenience and discomfort of crutches. At StrideOn, we understand that mobility is key to living a fulfilling life. That's why we are dedicated to providing high-quality products that are designed to meet the needs of our customers. We strive to provide exceptional customer service, ensuring that our customers have the support they need throughout the process of selecting, purchasing, and using our products. Quite often, foot/ankle patients or our customers with an unexpected injury want us to act fast. We are agile enough to ship our Knee Scooters to arrive anywhere in the mainland UK on the next business day as long as we get the order by 2:30pm. Our mission is to help people regain their freedom and independence, enabling them to live life on their own terms. We are proud to offer innovative and effective solutions to mobility challenges, and we are committed to helping our customers achieve their goals. If you are looking for a superior alternative to crutches, look no further than StrideOn.


Contact info

4.9

Excellent

TrustScore 5 out of 5

268 reviews

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Rated 5 out of 5 stars

Stride-on …

The stride-on was delivered the next day as promised with the delivery driver offering to carry the item into the house. My wife finds it easy to use after her ankle replacement and is looking forward to when we can travel further to use it.

March 3, 2023
Unprompted review
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Reply from StrideOn

Thank you for your feeback Steven. We are really pleased to hear of how the driver assisted you bringing in the walker and how the Knee Walker is makiing a difference. We wish your wife all the best with her ongoing recovery!

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Rated 5 out of 5 stars

The orthomate knee scooter has been…life saving

The orthomate knee scooter has been fantastic for me . I had ankle fusion almost 5 weeks ago & could not have managed without it, as from previous experience me & crutches don’t get on ! The ordering experience was excellent & very efficient as was the delivery. I shall miss it when I return it. Thank you so much.

March 24, 2023
Unprompted review
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Reply from StrideOn

Many thanks for your feedback of the Orthomate Knee Scooter. We are really pleased to hear how it has kept you mobile. All the best!

Rated 5 out of 5 stars

The scooter was delivered on time and…

The scooter was delivered on time and packed well. I have had foot surgery and am non weight baring for 2 weeks. The scooter is great too get about, saves the pain of sore hands on crutches! I'm so glad we chose to use the scooter...

March 24, 2023
Unprompted review
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Reply from StrideOn

Many thanks for your feedback Hilary. We are really pleased to hear how the StrideOn Knee Scooter is helping you through your recovery. Take care and all the best.

Rated 5 out of 5 stars

I am so happy with my scooter

I am so happy with my scooter
I couldn’t have coped without it
It’s fabulous
Clare

March 24, 2023
Unprompted review
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Reply from StrideOn

Thank you for your feedback Clare. We are so pleased to hear of your delight with the StrideOn Knee Scooter. All the best as you continue your recovery.

Rated 5 out of 5 stars

This has been a game changer post foot…

This has been a game changer post foot and ankle surgery. Being non weight bearing for 6/52 when I did move around this was much safer than the frame and crutches. 7 wks on has been helpful in terms of ongoing rehab balancing taking steps as tolerated and zipping around. Great turning circle and is being used currently to do short outings on the flat in the Lake District.

March 23, 2023
Unprompted review
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Reply from StrideOn

Thank you very much for your feedback on the Knee Walker. So pleased to hear of how it has helped you!

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Rated 5 out of 5 stars

Very convenient

Very convenient, helps the rest of your body when non weight bearing especially for 6 weeks on crutches. You have independence by making your food and drinks. Very easy to book and if you need to extend very easy and simple to do. Would definitely recommend this scooter.

March 23, 2023
Unprompted review
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Reply from StrideOn

Thank you for your feedback. Really pleased to hear how it has helped you keep your independence through a difficult stage.

Rated 5 out of 5 stars

The Walker does what it says on the…

The Walker does what it says on the box. My wife who is 78 years old had an ankle fusion operation on 6 March and is non weight bearing for the next six weeks.
The Walker allows her to manoeuvre easily around the ground floor and is proving an absolute boon as she does not have the upper body strength to use crutches.
I would recommend this Walker to anyone in a similar situation.

March 23, 2023
Unprompted review
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Reply from StrideOn

Many thanks for the feedback Bryan. We are so happy to hear of how the walker has helped your wife and wish her the very best with her ongoing recovery.

Rated 5 out of 5 stars

Excellent company to deal with

Excellent company to deal with, helpful, quick responses and flexible when I needed to extend the rental of my knee scooter by 2 weeks. Having had foot surgery, I was non load bearing for 6 weeks, so the knee scooter was an absolute life saver - meant I retained a lot of independence around the home and did not feel confined to one space. Added bonus was it allowed stuff to be carried (basket and cup holder!) unlike hopping around on crutches.

March 23, 2023
Unprompted review
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Reply from StrideOn

Thank you very much for the feedback. Always nice to hear customer service has been great and the knee scooter has helped you through!

Rated 5 out of 5 stars

After breaking my ankle I was struggling…

After breaking my ankle I was discharged from hospital with crutches and a walking frame both of which I found difficult to mobilise with having also had recent shoulder surgery. I googled the Stride On Scooter and it has been the best decision I made. It has made mobilising around the house so easy and pain free. The ordering and delivery process was faultless. I would recommend the Stride On Scooter to anyone who is struggling in a plaster cast after breaking their ankle.

March 23, 2023
Unprompted review
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Reply from StrideOn

Thank you for your feedback Sonia. We are so pleased to here how the StrideOn Knee Scooter has helped you on the road to recovery. Take care!

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Rated 5 out of 5 stars

Great product and service

This scooter is extremely helpful for my wife - crutches are very difficult when yo get to a certain age and reduced upper body stength. She has the ingenious 5 wheel version which has a very small turning circle making manoeuvering around tight areas easy.
It also folds easily into a compact size making it easy to put in the car although not really practical to take on a bus.
The ordering and delivery process was very quick and smooth so happy all round!

March 23, 2023
Unprompted review
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Reply from StrideOn

Thank you so much for your feedback Nick and we are really pleased to hear how helpful the StrideOn Knee Walker has been for your wife. We wish her all the best with the next stages of her recovery. All the best!

Rated 5 out of 5 stars

Excellent company, highly recommend

Excellent delivery service. Product is of high quality. Company are very easy to contact/deal with. Highly recommended.

March 15, 2023
Unprompted review
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Reply from StrideOn

Many thanks for your feedback and in particular the comments on the customer service provided. We are very happy to hear we have been able to help you. All the best going forward!

Rated 5 out of 5 stars

Very efficient delivery and service

Very efficient delivery and service - enabled coping with weeks after ankle surgery, without need to use crutches

March 23, 2023
Unprompted review
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Reply from StrideOn

Thank you for your feedback of the StrideOn Knee Walker. Glad it helped you on the road to recovery!

Rated 5 out of 5 stars

Great service!

The scooter was for my girlfriend after she broke her ankle and it made life so much easier!! She was able to get around the streets and within our flat with the help from the scooter. The service was really efficient and the staff were really friendly.

March 23, 2023
Unprompted review
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Reply from StrideOn

Thank you for your feedback on behalf of your girlfiend we are so pleased to hear how the walker helped her keep independence through a tricky stage. All the best!

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Rated 5 out of 5 stars

Fantastic service

Fantastic service. Easy ordering, delivering, and collection.

Made me so much more independent during my recovery.

March 22, 2023
Unprompted review
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Reply from StrideOn

Thank you for your feedback Rhiannon! We are so pleased to hear how the StrideOn Knee Walker has helped you. Take care!

Rated 5 out of 5 stars

Amazing invention

What a difference this scooter has made to me after foot surgery .
Crutches were just impossible when unable to weight bear .
The whole process from point of order was great , very efficient. Also , extending the hire was simple and quick .
Gave me the ability to go out and do normal things , shopping , eating out ! Folds really easily to go in the car .
Fabulous invention

March 22, 2023
Unprompted review
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Reply from StrideOn

Thank you for your feedback Janice, we are so pleased to hear of how the Knee Walker allowed you to continue daily life. Also delighted to hear of your satisfaction with our service. Take care and best wishes.

Rated 5 out of 5 stars

Delivery was spot on and I found the…

Delivery was spot on and I found the stride on really useful around my house whilst I recovered from a fractured ankle.
Customer service was excellent

March 21, 2023
Unprompted review
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Reply from StrideOn

Thank you for your feedback Shelagh, really pleased to hear how the StrideOn Knee Walker helped you on the road to recovery!

Rated 5 out of 5 stars

Transformed my rehab

The whole process of hiring a scooter, from ordering, delivery to collection was so efficient and easy. Having the Strideon has made such a difference to me after foot surgery; it completely changed what I was able to do. I’m so very glad that I was recommended it by a physio friend…it’s been brilliant.

March 21, 2023
Unprompted review
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Reply from StrideOn

Thank you for your feedback of our Knee Scooter Fiona. We are so pleased to hear how it has helped you through your recovery. Take care and all the best!

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Rated 5 out of 5 stars

Fast delivery and responses

Fast delivery and responses. Absolutely brilliant scooter has made 6 weeks non weight-bearing as a parent of 3 manageable!

March 20, 2023
Unprompted review
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Reply from StrideOn

Thank you for your review of the StrideOn Knee Walker Emma. We are so pleased to hear how it has helped you. Take care and all the best.

Rated 5 out of 5 stars

Great Scooter

Great Scooter
Found crutches difficult so scooter was a game changer allowed me to get around in the house and outside much easier. StrideOn were very helpful making delivery very quick.

March 16, 2023
Unprompted review
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Reply from StrideOn

Great to hear that the Orthomate did the job Geoffrey. Glad to have been of service.

Rated 5 out of 5 stars

Great customer service

Great customer service, so easy to arrange delivery and pick-up, as a mum I couldn’t have managed without the scooter over the past few months whilst recovering from a foot operation - thank you!

March 16, 2023
Unprompted review
StrideOn logo

Reply from StrideOn

Thanks Pippa, glad to see that the Orthomate kept you mobile.

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