String Sports Reviews 34

Pickle bats arrived well packaged, and specifically not bent.
*Cough* Sports Direct *Cough*

Excellent service provided! I’ve been a customer of String Sports for years and still yet to have a bad experience with them.

Stuart and the team go above and beyond to help string rackets on time, To source sizes/types of shoes, to get T-shirt logos printed.

Fantastic service every time. The stringing is always done quickly and to a really high standard, and the staff are friendly, knowledgeable, and happy to help with any questions. Great customer service and a shop I trust with all my rackets. Highly recommend

Guys are always class, friendly and helpful

I got great advice on my tennis shoes. Love my barricades

I am extremely disappointed with this platform and had a very bad experience. Due to the damaged package and the missing items, I attempted to communicate by email. However, I waited for a week but received no response or solution.

Surprised I received this email to leave a review.

Unfortunately, my experience was not great at all. I ordered a padel and needed it sent out quickly to get it in time for a competitive match I was playing. I replied to the order email asking for it to be sent over night and I’d cover the extra, tried calling but you just get voicemail (why have a number).

After multiple attempts to get in touch and get a functional reply, I then emailed to cancel the order as it was clearly not being looked at or arrive in time.

4 days after I received the padel and returned it, I got an apologetic reply. Emailed them again a few days ago to see the status of my return and to get my money back. Still nothing which meant the apology was empty.

Only after I sent a threatening email saying that they had 24 hours to sort this out or I’d raise a chargeback. Magically, I have now got my refund notification (without any comms).

As a small business owner myself, I would NEVER leave a customer to fester like this. Just shocking.

Staff are very friendly, restring was done for me super fast. would recommend

Excellent service. Very prompt and efficient.

No reply to numerous emails and online chat. I even wanted to add a bag and some balls to my order. They obviously didn’t want my business.
Delivery was very slow. This may have been due to the new year but this doesn’t excuse the lack of communication.
2 stars due to me being happy with my product

Used these guys in the past. They were friendly, helpful and speed with turnaround for the racket I bought. They were happy to do my string set up at no extra charge.
I ordered another racket from them and got the same service. Super quick delivery both times!
Highly recommend.

I noticed String Sports were unreviewed on Trustpilot so called by phone to make sure the tennis racket was in stock. I also wanted to find out how long delivery takes when you add a stringing service. Amazingly, I received my racket the next day! I’m really chuffed and thought I would leave feedback to show my appreciation! Many thanks