Stroma Building Control Ltd Reviews 282

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and helpfulness, noting that they provide excellent service and support throughout projects. Many people appreciate the clear communication and valuable advice received, which helps make complex processes straightforward and stress-free. However, some customers also noted significant issues with response times and communication, reporting unanswered emails and phone calls, and difficulties in obtaining final certificates. A few other people also felt that the service was disorganized and unprofessional, leading to delays and frustration.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many praising the helpfulness and efficiency of the... See more

Staff

Consumers generally find staff to be professional, friendly, and supportive, providing excellent customer... See more

Response time

Clients share ambiguous opinions on response times. Many customers express frustration with slow responses,... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise the professionalism,... See more

Customer communications

Users describe ambiguous interactions with contact. Many reviewers report difficulties reaching the company,... See more

Based on these reviews

Rated 5 out of 5 stars

Great building control service from Harvir Kalsi at Stroma. From start to finish guided us through our project. Explained the whole process in simple step by step guidance. Harvir Kalsi was alw... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend using Stroma in any building project that you may be thinking of undertaking. We recently had a single storey extension built, Stroma took away all the stress connected with t... See more

Rated 5 out of 5 stars

Having heard scary stories about council building controls delayed delivery of schedules etc we were advised to try Stroma, Having not heard of them as new to this we decided to try them From sta... See more

Company replied

Rated 5 out of 5 stars

Hi Have to say would highly recommend Stroma Building Control with this been the second project completed now with them and would definitely recommend to friends and family Paul Johntson the build... See more

Company replied


Company details

  1. Building Inspector

Written by the company

We are approved by the Building Safety Regulator as a Registered Building Control Approver, providing a professional Building Control service on commercial and domestic projects. Rely on your Stroma Building Control Inspector to help with initial advice at the planning stage, through all site inspections towards completion.


Contact info

3.9

Great

TrustScore 4 out of 5

282 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 82% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

STROMA is a scam company,Not…

STROMA is a scam company,Not Recommended!!
Amy McNeil
(Regional Administrative Manager) and Sarah Cooke
(Technical Administrator)
keeps telling lies.
They conspire to defraud you of your money. They say everything is okay before you sign the contract. After you pay, they refuse with various reasons. When you feel that you have been cheated and want to get your money back, I'm sorry, the robber company will not return the money.

February 15, 2024
Unprompted review
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Rated 5 out of 5 stars

Positive , helpful experiance with Stroma BC (Jhai)

We Used Stroma BC (Jhai) on a recent extension project that involved additional alterations to the property that had previously been worked on.
Our allocated surveyor
(Kane Crooks) was always available to talk to and help with advice during the build process ,always being able to contact directly and returning calls promptly . Helped us achieve BC approval by providing clear advice on what would be needed at each stage prior to visits.
We felt supported and genuinely like they are here to help and get the job over the line....

Will be using again on future projects.

All in Very positive, Professional experience. Would recommend without hesitation for anyone in need of these services.

Thankyou again to Kane & the Stroma team.

March 6, 2024
Unprompted review
Stroma Building Control Ltd logo

Reply from Stroma Building Control Ltd

Thank you, for taking the time to leave a review. We appreciate your feedback.

Rated 5 out of 5 stars

Simple the best

Simple the best

I highly recommend Stroma
Been working with them for over 8 years, best bunch of building surveyors and office staff ever. Big fan of Petts Wood branch you rock, you are at different level 😘

March 1, 2024
Unprompted review
Stroma Building Control Ltd logo

Reply from Stroma Building Control Ltd

Thank you, for taking the time to leave a review. We appreciate your feedback.

Rated 5 out of 5 stars

We have used Stroma Building Control…

We have used Stroma Building Control for a number of years and would fully recommend them

February 29, 2024
Unprompted review
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Reply from Stroma Building Control Ltd

Thank you, for taking the time to leave a review. We appreciate your feedback.

Rated 1 out of 5 stars

Terrible company

This company is very unprofessional, just terrible customer service. Took my money but have failed to provide building completion certificate a year after project completed. I get regular email requesting updates on projects after informing them on phone and email the the works have completed. Inspector promised to issue certificate but failed to turn on day of appointment. The worst company I’ve ever transacted business with.

January 31, 2024
Unprompted review
Stroma Building Control Ltd logo

Reply from Stroma Building Control Ltd

I'm sorry that we were not able to deliver a satisfactory level of service for your project. I want to try and understand more about how this has happened, to do this please can you email bc-complaints@stromabc.com with your project information and I will ensure that this matter is investigated. Please accept my apologies. Mark Rollins-Mann, Compliance Director.

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Rated 5 out of 5 stars

GREAT COMPANY

The company have been very supportive overall with exceptional service from Jonathan Lee who was very patient with me while explaining the whole process and the tie ups at the end for the final building control certificate. I have no hesitation in recommending - Thank you so much Jonathan and Stroma!

February 20, 2024
Unprompted review
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Reply from Stroma Building Control Ltd

Thank you, for taking the time to leave a review. We appreciate your feedback.

Rated 5 out of 5 stars

Excellent service

Excellent service, straight forward and excellent communication.

February 9, 2024
Unprompted review
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Reply from Stroma Building Control Ltd

Thank you, for taking the time to leave a review. We appreciate your feedback.

Rated 5 out of 5 stars

Great communication

Great communication. Provided all we asked for. Happy to recommend.

February 1, 2024
Unprompted review
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Reply from Stroma Building Control Ltd

Thank you, for taking the time to leave a review. We appreciate your feedback.

Rated 3 out of 5 stars

Slow to respond

Stroma has been consistently slow to respond throughout my build, and this has delayed progress. Their inspections are fine once they take place, but the allocated inspector is difficult to get hold of and doesn't respond to messages, texts, phone calls. Wouldn't recommend

February 14, 2024
Unprompted review
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Reply from Stroma Building Control Ltd

Thank you, for taking the time to leave a review. We appreciate your feedback.

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Rated 5 out of 5 stars

Definitely use Stoma

Stoma have been carrying out the building regs inspections on our barn conversion. As it was a true self build it took nearly 10 years to complete. I've been amazed by the support, good advice and correction that Stoma have given. Compared with previous experience with a council building regs team I'd say go with Stoma every time.

February 8, 2024
Unprompted review
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Reply from Stroma Building Control Ltd

Thank you, for taking the time to leave a review. We appreciate your feedback.

Rated 5 out of 5 stars

Highly recommend

Highly recommend! Extremely easy to deal with - brilliant staff - job done!

January 31, 2024
Unprompted review
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Reply from Stroma Building Control Ltd

Thank you, for taking the time to leave a review. We appreciate your feedback.

Rated 5 out of 5 stars

Very professional

Very professional service. The team was really helpful and gave us the best advice to get through the completion of our project.

February 8, 2024
Unprompted review
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Reply from Stroma Building Control Ltd

Thank you, for taking the time to leave a review. We appreciate your feedback.

Rated 1 out of 5 stars

I am extremely disappointed with…

I am deleting my review on the basis that you will refer my complaint to stroma built.

February 6, 2024
Unprompted review
Stroma Building Control Ltd logo

Reply from Stroma Building Control Ltd

Good afternoon,
Please can I check that this matter relates to Stroma Building Control and our delivery of Building Regulation inspections? If it does, please email compliance@stromabc.com with your project details for this matter to be reviewed.
If it relates to Stroma Built Environment I will arrange for the matter to be referred to them and ask for you to delete the review as we are separate companies.
Thank you.

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Rated 5 out of 5 stars

Very helpful in a situation that no one…

Very helpful in a situation that no one could have predicted - they helped get the project over the line in a pragmatic way.

January 23, 2024
Unprompted review
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Reply from Stroma Building Control Ltd

Thank you, for taking the time to leave a review. We appreciate your feedback.

Rated 5 out of 5 stars

Always 5 Star service with the team…

Always 5 Star service with the team always used JHAI and now its Stroma i am still impressed, Amy and her team always are easy to talk to and she is my go to at Stroma as she organises everything,

I still gave a 5 but one thing they need to sort and sort quickly is the length it takes to get a Finishing Certificate issued ( way too long)

January 9, 2024
Unprompted review
Stroma Building Control Ltd logo

Reply from Stroma Building Control Ltd

Thank you, for taking the time to leave a review. We appreciate your feedback. I'm sorry for the delay in the final certificate being issued, we are aware of this and are working on improving our timescales.
Thank you, Mark Rollins-Mann, Compliance Director.

Rated 1 out of 5 stars

Very slow service from start to finish…

Very slow service from start to finish (except the taking your money part)...i am still waiting for the completion certificate
Cannot recommend to anyone and will refuse my builder to use them!!

Expecting the usual blah blah response to this review as others have had

January 8, 2024
Unprompted review
Stroma Building Control Ltd logo

Reply from Stroma Building Control Ltd

I'm sorry for the delay in the certificate not being issued to you. If you would like to email compliance@stromabc.com with your name, project address and project OPP reference (if known), I will arrange for this to be reviewed and an update sent to you as soon as possible.
Thank you.
Mark Rollins-Mann, Compliance Directo

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