Stroma Building Control Ltd Reviews 282

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and helpfulness, noting that they provide excellent service and support throughout projects. Many people appreciate the clear communication and valuable advice received, which helps make complex processes straightforward and stress-free. However, some customers also noted significant issues with response times and communication, reporting unanswered emails and phone calls, and difficulties in obtaining final certificates. A few other people also felt that the service was disorganized and unprofessional, leading to delays and frustration.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many praising the helpfulness and efficiency of the... See more

Staff

Consumers generally find staff to be professional, friendly, and supportive, providing excellent customer... See more

Response time

Clients share ambiguous opinions on response times. Many customers express frustration with slow responses,... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise the professionalism,... See more

Customer communications

Users describe ambiguous interactions with contact. Many reviewers report difficulties reaching the company,... See more

Based on these reviews

Rated 5 out of 5 stars

Great building control service from Harvir Kalsi at Stroma. From start to finish guided us through our project. Explained the whole process in simple step by step guidance. Harvir Kalsi was alw... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend using Stroma in any building project that you may be thinking of undertaking. We recently had a single storey extension built, Stroma took away all the stress connected with t... See more

Rated 5 out of 5 stars

Having heard scary stories about council building controls delayed delivery of schedules etc we were advised to try Stroma, Having not heard of them as new to this we decided to try them From sta... See more

Company replied

Rated 5 out of 5 stars

Hi Have to say would highly recommend Stroma Building Control with this been the second project completed now with them and would definitely recommend to friends and family Paul Johntson the build... See more

Company replied


Company details

  1. Building Inspector

Written by the company

We are approved by the Building Safety Regulator as a Registered Building Control Approver, providing a professional Building Control service on commercial and domestic projects. Rely on your Stroma Building Control Inspector to help with initial advice at the planning stage, through all site inspections towards completion.


Contact info

3.9

Great

TrustScore 4 out of 5

282 reviews

5-star
4-star
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1-star

Replied to 82% of negative reviews

Typically replies within 1 month

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Rated 4 out of 5 stars

Good service

Swift, efficient customer service

September 18, 2025
Unprompted review
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Reply from Stroma Building Control Ltd

Thank you, for taking the time to leave a review. We appreciate your feedback.

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Rated 5 out of 5 stars

Trying to sell our house we realised we…

Trying to sell our house we realised we didn’t have the final certificate for a conservatory that we added back in 2018. Jonathan Lee went above and beyond in helping us find a workable solution. He’s a huge asset to Stroma and I’m so grateful he answered the phone to me that day. He explained everything clearly and helped me get it sorted. Thank you 🙏

September 11, 2025
Unprompted review
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Reply from Stroma Building Control Ltd

Thank you, for taking the time to leave a review. We appreciate your feedback.

Rated 5 out of 5 stars

A very responsive company who kept us…

A very responsive company who kept us informed throughout the progress of the project. The inspector was thorough and helpful in guiding and advising us of our obligations with useful advice both about the building process and administration required

August 27, 2025
Unprompted review
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Reply from Stroma Building Control Ltd

Thank you, for taking the time to leave a review. We appreciate your feedback.

Rated 5 out of 5 stars

Professional business, superb

Having heard scary stories about council building controls delayed delivery of schedules etc we were advised to try Stroma, Having not heard of them as new to this we decided to try them
From start to finish everything was brilliant, timely, quick turnaround of schedules. Detailed information and progress updated on portal which kept me as the homeowner in touch alongside the builder so I knew everything I needed,
Superb service , professional to the end
Highley recommend

March 10, 2025
Unprompted review
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Reply from Stroma Building Control Ltd

Thank you, for taking the time to leave a review. We appreciate your feedback.

Rated 1 out of 5 stars

Carnage

Carnage
I have been on this planet 55 years and never come accross such a badly organised arogant bunch of theives in all my life, totally incompedent BEWARE they will rob you and hang you out to dry, complaining wont help either ( your local council are aware how bad these guys are)

March 5, 2025
Unprompted review
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Rated 2 out of 5 stars

I wouldn’t recommend Storma

I wouldn’t recommend , I wished I’d used the local BC instead. I appreciate that they have a job to do, and it’s in your own interest for them to be on the ball. But all they are have found interested in covering them selves. No really advise or common sense being used, instead obtain reports & tests, to cover them. I appreciate that not all of the inspectors maybe like one I have.

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, I've been working with Emin Oz from Stroma Building Control for the last 4 years. He is very professional and always gives the right advice. We will keep using their services again because they are worth it. My clients and builders have always been happy with their services. I would certainly recommend them.

August 18, 2025
Unprompted review
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Reply from Stroma Building Control Ltd

Thank you, for taking the time to leave a review. We appreciate your feedback.

Rated 5 out of 5 stars

STROMA excellent

Stroma’s BC Officer offered diligent, supportive and technically appropriate help and advice throughout an almost 2 years’ long extension and refurb project. Throughout many unexpected challenges we always received help that was considered and timely, keeping the project on course.

August 7, 2025
Unprompted review
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Reply from Stroma Building Control Ltd

Thank you, for taking the time to leave a review. We appreciate your feedback.

Rated 5 out of 5 stars

Building Control Certification for our new Supalite conservatory roof

Our chosen Supalite replacement conservatory roof is already factory designed to fully comply with all the current Building Control regulations. The part that needed additional checks/review before the issue of the 'final compliance' certificate was the actual build/installation itself to ensure that the roof has been installed in accordance with the design requirements.
Our chosen 'approved Premium Installer' used Stroma Building Control Ltd to check/review the build stages for this final certification, and we were very impressed with Stroma's efficiency. We were copied their Building Control information sheets as they became available, from their initial involvement on the 24th June, through to the issue of the final certificate on the 1st August. Lewis, in their 'uploading of information' department, had checked and informed me they were just waiting for the final bits of information when I rang in for a status update towards the end of July, and the final approval certificate came through not long after. We're very pleased with our roof and the installation company, and very pleased with the quick turn around by Stroma, certainly far quicker than my previous dealings with Building Control departments directly in the past.

August 5, 2025
Unprompted review
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Reply from Stroma Building Control Ltd

Thank you, for taking the time to leave a review. We appreciate your feedback.

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Rated 4 out of 5 stars

Everything went smooth except few…

Everything went smooth except few hiccups, finally got the certificate, I am happy. Thank you Stroma & team.

August 4, 2025
Unprompted review
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Reply from Stroma Building Control Ltd

Thank you, for taking the time to leave a review. We appreciate your feedback.

Rated 1 out of 5 stars

Don't recommend this company

Our building project has been finished over a year now, and we're still waiting for our certificate. I've called 7 times, each time I get different reasons why they can't issue it. We paid the money they required promptly on the 29th May last year. All we have received in return is frustration.Its July 2025 now how much longer do we have to wait.??

July 16, 2025
Unprompted review
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Reply from Stroma Building Control Ltd

I'm sorry that we were not able to deliver a satisfactory level of service. I would like to try and understand more about how this has happened. To do this, please email bc-complaints@stromabc.com with your project information, and I will ensure that this matter is investigated. Please accept my apologies. Mark Rollins-Mann, Compliance Director.

Rated 1 out of 5 stars

Appalling level of service

Appalling level of service. My builder submitted all necessary drawings and calculations on time and several times over and we are still waiting for this building control approval 12 months after completion of the project. I’ve phoned and emailed numerous times and I’ve never dealt with a company as difficult to deal with. I’m in the process of seeking legal advice and it’s really shocking that it has came to this. If your builder suggests using this company SAY NO. Use the local authority, I really wish we had. AVOID.

July 15, 2025
Unprompted review
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Reply from Stroma Building Control Ltd

I'm sorry that we were not able to deliver a satisfactory level of service. I would like to try and understand more about how this has happened. To do this, please email bc-complaints@stromabc.com with your project information, and I will ensure that this matter is investigated. Please accept my apologies. Mark Rollins-Mann, Compliance Director.

Rated 5 out of 5 stars

Great service

Great service
Michael from Stroma Building Control oversaw our project from beginning to end. He was very diligent and thorough and ensure we had all the right documentation and evidence in place. He did site inspections and always followed up with actions and evidence he required from our contractor. He was very professional, kept good communication with us and was also very patient.
We had great service from Stroma and made the whole process stress free.

June 30, 2025
Unprompted review
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Reply from Stroma Building Control Ltd

Thank you, for taking the time to leave a review. We appreciate your feedback.

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Rated 5 out of 5 stars

Agostin

Harvir Kalsi from Stroma building control ltd has been a great help for us since the start of the project until the end. He was very professional and always giving us the right advice. We will definitely keep using there services again because they are worth it.

July 8, 2025
Unprompted review
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Reply from Stroma Building Control Ltd

Thank you, for taking the time to leave a review. We appreciate your feedback.

Rated 1 out of 5 stars

Requested information regarding a build…

Requested information regarding a build Stroma was involved with next door to my property they are not able to provide details hiding behind data act never saw one inspector visit property (I have cctv) Micky mouse company as far as I'm concerned no final signing off certificate received by Birmingham City Council and denial they was involved in ground work to dpc

July 6, 2025
Unprompted review
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Reply from Stroma Building Control Ltd

Thanks for your comments. Please note that, as a Registered Building Control Approver, we are not a public information service and are not obliged to provide documentation relating to ongoing projects to any third parties. We have a duty to appraise the works for compliance with the Building Regulations and to notify the local authority upon satisfactory completion. If you require copies of any final certification, this may be available via the local authority in due course via their ‘local searches’ function. Thank you. Mark Rollins-Mann, Compliance Director

Rated 1 out of 5 stars

Avoid like the IDF

July 1, 2025
Unprompted review
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Reply from Stroma Building Control Ltd

Please can you remove your comment, as this is not constructive or appropriate.

If you have a complaint, please direct this to bc-complaints@stromabc.com. Thank you, Mark Rollins-Mann, Compliance Director

Rated 1 out of 5 stars

Utterly failed to communicate

I initially commissioned a different company to assist with building an extension. At some point stroma took over from the company I hired, though they failed to tell me this. It set a pattern. They emailed asking for things then failed to answer or acknowledge a single email. One surveyor turned up for 5 minutes and left, only to be followed by more unanswered emails. Their communication has been appalling, and they have now terminated the contract having been paid to do nothing. Would absolutely NOT recommend using this shambles.

June 25, 2025
Unprompted review
Stroma Building Control Ltd logo

Reply from Stroma Building Control Ltd

I'm sorry that we were not able to deliver a satisfactory level of service. I would like to try and understand more about how this has happened. To do this, please email bc-complaints@stromabc.com with your project information, and I will ensure that this matter is investigated. Please accept my apologies. Mark Rollins-Mann, Compliance Director.

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Rated 5 out of 5 stars

Great building control service from…

Great building control service from Harvir Kalsi at Stroma. From start to finish guided us through our project. Explained the whole process in simple step by step guidance.

Harvir Kalsi was always punctual and thorough assisting us to meet all required regulations and when attending site for inspections. All the team at Stroma are always quick to reply to emails and phone calls.

I recommend them highly. Thank you Harvir Kalsi, he has been very friendly & professional.

Thank you

June 23, 2025
Unprompted review
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Reply from Stroma Building Control Ltd

Thank you, for taking the time to leave a review. We appreciate your feedback.

Rated 5 out of 5 stars

Professional, Punctual, Solution Focused.

Dan from Stroma was professional, punctual, and a really important part of our build. He was solution focused and worked really well with our builder. Would definitely recommend.

December 1, 2024
Unprompted review
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Reply from Stroma Building Control Ltd

Thank you, for taking the time to leave a review. We appreciate your feedback.

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