Strong Home Mortgage, LLC Reviews 

4,988
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their exceptional helpfulness, deep knowledge, and consistent professionalism throughout the entire loan process. Borrowers deeply appreciate the clear communication, incredibly fast response times, and stress-free guidance provided by agents who always make themselves available. Many people highlight that the team consistently secures great rates and handles every complicated detail with remarkable efficiency and care. However, some customers also noted occasional hurdles such as minor operational mistakes, unexpected closing costs, or communication stress during final stages. Despite these few specific concerns, people generally found the advisors trustworthy and would recommend their mortgage services to others.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, knowledge, and consistent... See more

Service

Customers report widespread satisfaction and genuine appreciation for the exceptional service provided during... See more

Customer service

Reviewers highlight positive aspects of customer service, emphasizing the team's exceptional helpfulness,... See more

Price

Customers consistently note positive experiences with price, highlighting truly excellent low costs and... See more

Response time

Reviewers mention positive feedback about response time, highlighting that the team is consistently quick to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brandon Cobb was amazing & very helpful & knowledgeable. He didn't tell us something he couldn't do, & did everything & more that he did tell us he would do for us. We had just left another Mortgage c... See more

Rated 5 out of 5 stars

Brandon has helped me refinance my home twice, and I can’t say enough good things about him. He made the entire process incredibly easy and stress-free, explaining everything along the way and handlin... See more

Rated 5 out of 5 stars

From the very beginning, Mike and his team were dedicated to making the process smooth and stress-free. They were always responsive, answered all of my questions, and kept me informed every step of th... See more

Rated 5 out of 5 stars

Brandon and Thomas were top notch in walking us through the process. No surprises, quick responses, great rates, and accurate information are the norm. Brandon even celebrated the arrival of a new bab... See more


Company details

  1. #6 of 109 best companies in Financial Institution
  2. #2 of 37 best companies in Mortgage Lender

Written by the company

Strong Home Mortgage provides first-rate mortgage services as well as mortgage financial literacy on LinkedIn and Facebook to bolster your position. We are veteran-owned and licensed in 30 U.S. states. Our team of seasoned professionals are passionate and deliver a transparent, efficient process. We offer a range of loans (conventional, VA, FHA, Jumbo) plus a Premium Buyers program and a $6,000 on-time closing guarantee for today’s competitive market. We look forward to serving you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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Replied to 50% of negative reviews

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4.9

All reviews

(4,988)

92 reviews in the last 12 months

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Rated 1 out of 5 stars

Justin was highly unprofessional

Justin was highly unprofessional, repeatedly using inappropriate language before hanging up on me multiple times. Brandon had to step in to assist with the process because of Justin’s disrespectful behavior.

If you’re looking for poor service and a lack of professionalism, Justin is the person for that. His failure to handle tasks on time led to delays in our closing, and I was unfairly forced to pay a rate extension due to his lack of timely action.

December 13, 2024
Unprompted review
Strong Home Mortgage, LLC logo

Reply from Strong Home Mortgage, LLC

Communication is a top priority for us, and we’re sorry to hear we fell short. We’d like to better understand what happened—please contact us directly.

Rated 5 out of 5 stars

Amazing Experience at Strong Home Mortgage

Justin O’Shell without a doubt is one of the most amazing humans I’ve ever had the pleasure to cross paths with. Even though unfortunately I was not able to purchase at this time, he spent hours, and hours with emphasis on hours to walk me through the entire process and took it upon himself to create for me a personalized plan so that my family and I can move into our dream home. Without him, I wouldn’t be in this position because the first 12 loan offers hung on me when they realized I was not a quick qualification. I can not recommend him enough!

March 5, 2025
Unprompted review
Rated 5 out of 5 stars

Knowledgable and Friendly

I worked with Brandon over a few years. He was always available to share his expertise and knowledge to help me make the best decisions. Highly recommended!

March 6, 2025
Rated 5 out of 5 stars

Best rates ever!

After shopping around with more than six lenders, Strong Home Mortgage was the only lender that offered me the most competitive rates. Because of their great rates and Celine’s exceptional service, I had no doubt in my mind that I wanted to stick with them.

I had the pleasure of working with Celine at Strong Home Mortgage during my home-buying process, and I couldn’t be more grateful for her dedication and support. From the very beginning, she was incredibly responsive—day and night—always ready to address my questions and concerns.
Our first attempt at purchasing a home didn’t go as planned, but when I decided to move forward with a new construction property, Celine made the transition seamless. Her determination, cooperation, and commitment to making the process stress-free were truly commendable. I highly recommend Celine as loan officer.

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

Look no further!

Andy Togni was a true professional who stayed on top of my loan details and helped me get it closed as quickly as possible due to a tight timeline. As a veteran, his knowledge of the VA processes and requirements were a tremendous help. He will be my first call for future mortgages, look no further, the Strong Home team is fantastic!

February 6, 2025
Unprompted review
Rated 5 out of 5 stars

10/10 Experience

We couldn't begin to thank Gordon enough for his help throughout this process. He held our hand the whole way through and answered any question we had within minutes. He was available whenever we needed him. He really made us feel like we were a team during the process and he definitely went to bat for us a few times. Very knowledgeable about the whole home buying process. We will use Gordon and the Strong Home Team any time we want buy a house. I would recommend him to any and everybody.
Thanks, Gordon!

January 1, 2025
Unprompted review
Rated 5 out of 5 stars

Best Mortgage Lending Experience of All Time!

Best Mortgage Experience of All Time!

We worked with David Arroyo on our mortgage to buy a house after relocating across the country. After massive difficulties with two other lenders, we were just over two weeks out from needing to close on the house we had put an offer on two months prior when we found Strong and the universe dropped David in our laps (long, very frustrating story on how we made it that far into the process before needing to switch lenders). I was 100% sure we would need to push out our closing date at LEAST two weeks to get things lined up to close. Fast forward to today - I am closing on my house in about 3 hours and ON TIME. Did not have to push out even one day. David and his team got our entire process - from top to bottom - completed in just over two weeks, including the appraisal. I cannot even imagine how much overtime he and his team had to pull to come through for us like this but he did it. I am absolutely blown away by the customer-first service we’ve received, the attitude from the very beginning that we would be able to keep our original closing date, and the promptness from start to finish. I couldn’t ask for a better experience, on top of their rates and refinance options being significantly better than their competitors. Don’t hesitate to use these guys!

January 31, 2025
Unprompted review
Rated 5 out of 5 stars

Strong Home makes it look easy!

Buying a home is stressful and overwhelming at times, but I'm so grateful that Ed Milian made the lending process so easy! He was always available to answer any of my questions, and so patient when I was lost at times. He got me the best rate and was always very transparent throughout the entire process.
I never had to wonder what was the status of my loan, because he was always keeping me up to date with where they were in the steps.
This is my third home purchase, and the smoothest one I've closed on. Will definitely use them again in the future.

January 28, 2025
Unprompted review
Rated 5 out of 5 stars

Stress-free refinance!!

Edward Milian and Strong Home Mortgage made our refinance experience stress free. My last refi was in a different era...the one with pen and paper, so I came in to this digital refinance with shield and sword. Ed took the time to answer all my questions in detail, in language that us regular folk can understand. He earned my trust during our first conversation; and I put the battle gear back in storage.

Ed locked our rate on 12/6 and we closed on 12/23...and I'm self-employed. If your are seeking a loan officer that is down to earth, very knowledgeable, and has your best interest in mind and in heart, Edward Milian is your guy!

December 23, 2024
Unprompted review
Rated 5 out of 5 stars

The best loan officer I have ever worked with!

Edward Milian is by far the best loan officer I have worked with. Very articulate, organize and deligent. Having purchased and refinance multiple properties, no loan officer has gone above and beyond to make his client comfortable and informed in every step of the loan process. Ed Milian will respond to every single questions or concern I had even after hours. Even when we had headwinds during the underwriting process, he came With the best advice and solutions to counter those obstacles.

If you are looking for a loan officer who is down to earth, friendly and gets it done, Ed Milian is the guy.

November 18, 2024
Unprompted review
Rated 5 out of 5 stars

The patience and resilience of the…

The patience and resilience of the agent Ed Milian to close my mortgage was astonishing despite ups and downs with the underwriter. Edward Milian worked tirelessly to make it a success. I would recommend him to anyone looking to purchase a home.Great job Ed Milian

January 19, 2025
Unprompted review
Rated 5 out of 5 stars

Living up to your Reputation!

When we started shopping for our next home, we weren't sold on a mortgage lender. We had worked with a couple of the usual suspects in the past that ultimately were overpriced and light on service. When I happened upon Strong Home, I discovered they were local to my area, Veteran owned, while offering a transparent and highly competitive fee structure. I started working with David Burner almost 9 months before we ultimately closed on our place. The wife and I were committed to a specific neighborhood that was very competitive. We looked at dozens of properties and lost a couple places in bidding wars, but where some others my have then made us a lower priority at that point, David recognized we were serious and always responded promptly with requests as we worked our process. He also was happy to speak to Seller agents to ensure they understood we were a safe bet to close and that Strong Home offers several guarantees as proof of their professionalism. Everyone's persistence paid off , as I write this review from our new home. We are very grateful to David and the team for hanging with us and making sure when the time came we reached the finish line with ease. We look forward to working with them again when the opportunity presents itself and recommend them without pause.

January 16, 2025

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