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1.6
53 reviews
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Most horrible customer service in existence, their phone number gives you an AI agent who requires you to give a valid client number, but it can't even understand you.
Tickets take months to get even a first response on.
I gave up on installing a charger at home considering all hte hassle they made around it, I was sure this would entail me giving time and money for their subpar service. I guess they are cheap that's why my employer went to them...
next, I regularly have issues charging on their chargers at the office, you need the app to get your cable back... ANOTHER app I don't really need.
Really, get your shit together Strohm
I logged - as requested - a technical issue with my charging infrastructure. After 15 days, the Service Team consists in 0.0 reactions! No contact, no mail, nada, niente.
Congrats, Stroohm team.
Perfect job by the tehcnician who made the installation and all the cabling very nicely but since that there is no connection between my charging point and their back-office. This was indicated over multiple emails which stay without answer since 1 week.
Since the installation in September 2025, there is no connection between my charging point and their back-office. This was indicated over dozens of emails since. Only reply gotten from them is "try to restart the charging point". The first 2 months after installation they still had a support line you could call (however manned by completely incompetent people who have no technical knowhow) after which they shut down the helpline and were only reachable by mail (which apparently are also manned by incompetent people). If you have the freedom to choose your installed avoid these guys as the plague, unless you love mailing around without solutions.
Poor service. SLA's on ticket responses are 5 business days. But even these are not respected. Online submitted support tickets have remained unanswered more than once. Calling the hotdesk you risk spending a long time in queue - on occasion, no one was there to respond. Requests for calling back have been ignored.
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