Ginnynewcastle Reviews 

Delivery took a little longer than I hoped, but I could see the tracking updates the whole time. The blouse arrived safely and I really like the colour and fit.

I bought the bag as a little treat for myself during the sale. It came wrapped so nicely and the bag feels strong and well made. The small pocket inside is useful too.

The parcel was packed so nicely. Everything arrived neat and clean, and opening it felt a bit like getting a present.

This was my first order and everything went well. I got tracking updates and the parcel arrived safely a few days later. It felt like a nice, easy shopping experience.

This company has no effective returns policy.
They will try to give you a small refund if you agree to keep your unwanted item. If you insist on a full refund you will have to send the item to China or similar at your own considerable expense. If you email them you will get an AI generated response. The 1 star rating is generous as there is no Zero star option! I am referring to my bank for a claw back.

Exactly as previous comments late delivery , tried to return for refund but was told it had to be returned to China at my cost & could take weeks AVOID this company it’s a total scam with rubbish products.Another Facebook disappointment will never order another product. Will now refer to my credit card company & trading standards

I would give it no stars if possible

Scam company misleading customers. Do not buy!Incredibly unhappy with my experience. Despite using "Newcastle" in their web address, this company does not exist in Newcastle. Shipping was extremely slow because the item actually ships from China.The item itself is incredibly poor quality. When I requested a full refund, customer service refused to cooperate. They keep offering a tiny partial refund if I keep the useless item. If I want a full refund, they are forcing me to pay expensive return postage costs all the way back to China.This is a misleading drop-shipping operation. Avoid at all costs.

Very disappointed with product and have just been told returns address will be outside of the UK. This is despite it being ordered from a UK website.
I would advise avoiding this company!

Bought several items online as site based in Newcastle with a pic of shop on website. Website offered 30 day no quibble return.
The parcel late in arriving and email said due to high demand goods now sourced overseas, so slower delivery. This was a red flag to me.
I checked returns policy which said goods had to be returned unopened and then checked in their warehouse.
Goods finally arrived...By this time I was wary so I decided they were unsuitable. Opened the parcel -no paperwork.
Sent email asking for address of where to return goods. Responded saying I could keep the goods for a 20% discount as it would be expensive for me to return overseas. Wrote again saying I did not want to keep the goods and what was return address in UK .
Another response offering me a 30% discount to keep the goods. So it went on...I now knew that it was not a bone fide company.
I reported to trading standards via Citizens Advice and contacted Santander ,my credit card provider who asked for the paperwork and would pursue. I persisted with emails and finally received overseas address in China and an offer of 50% discount to keep the goods.
I have no intention of doing business with such a company. I am now waiting for Santander to recoup money via chargeback or via section 75.
My advice...Avoid this company.
It appears much of the website and correspondence is generated by AI.